Suppliers United States LivePerson

	LivePerson Our mission is to make life easier for people and brands everywhere through trusted conversational AI.
HQ Location	United States
HQ City	New York
Year Founded	1995
Company Type	Public
Revenue	$100m-1b
Employees	1,001 - 10,000
Website	Open website

LivePerson

Our mission is to make life easier for people and brands everywhere through trusted conversational AI.

HQ Location

United States

HQ City

New York

Year Founded

1995

Company Type

Public

Revenue

$100m-1b

Employees

1,001 - 10,000

Website

Open website

Company Description	LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI. Read More
Contents

Company Description

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI.

LivePerson is a provider of Industrial IoT automation and control technologies, and also active in the education, and finance and insurance industries.

Technologies

Automation & Control

Human Machine Interface (HMI)

Use Cases

Chatbots

Functions

Sales & Marketing

Industries

Education

Finance & Insurance

Services

System Integration

LivePerson’s Technology Stack maps LivePerson’s participation in the automation and control IoT technology stack.

Application Layer
Functional Applications

Cloud Layer
Platform as a Service

Infrastructure as a Service

Edge Layer
Automation & Control

Processors & Edge Intelligence

Actuators

Sensors

Devices Layer
Robots

Drones

Wearables

Supporting Technologies
Analytics & Modeling

Application Infrastructure & Middleware

Cybersecurity & Privacy

Networks & Connectivity

Technological Capability

None

Minor

Moderate

Strong

Number of Case Studies2

HSBC's Transition to Conversational Banking through Intelligent Automation

HSBC, one of the world's largest banking and financial services organizations, was facing a challenge with its customer service operations. With over 19,000 customer service agents, the bank was dealing with a high volume of repetitive tasks that put pressure on its agents. The traditional career path in the contact center world was also leading to inevitable attrition, as it was defined as agent → team manager → department manager → operations manager → head of contact centre. This lack of opportunity as the field narrows held back the chance of reaching the highest possible customer satisfaction with every interaction. Furthermore, HSBC was planning to shift towards Conversational Banking, which was expected to grow interactions considerably and require conversational experts to manage the chatbots.

Pioneering Lead Generation with Conversational Messaging: A Case Study of Open Universities Australia

In 2019, Open Universities Australia (OUA) decided to transition from live chat to conversational messaging, coinciding with the rebuilding of its digital platform. The goal was to enhance service for the 25,000 students they were catering to at the time. However, the contact centre required all students to create a new password, a task that posed significant challenges in a non-automated world. Additionally, OUA was using Facebook ads that linked to a form, which then funneled details to an outbound team for follow-up. This method was not particularly effective in terms of sales or user experience.

Number of Podcasts1

EP 104 - The present & future of conversational AI - Joe Bradley, Chief Scientist, LivePerson

Friday, Oct 15, 2021

In this episode, we discuss the most common conversational AI use cases today and technical and business architecture underpinnings of a successful conversational system. We also explore the potential for broad networks of interlinked AI applications in the future and the challenges in realising this vision.

Our guest today is Joe Bradley, Chief Scientist at LivePerson. LivePerson makes life easier for people and brands everywhere through trusted conversational AI that empowers consumers to communicate with brands directly.

IoT ONE is an IoT focused research and advisory firm. We provide research to enable you to grow in the digital age. Our services include market research, competitor information, customer research, market entry, partner scouting, and innovation programs. For more information, please visit iotone.com

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Overview

LivePerson

IoT Snapshot

Technology Stack

Case Studies

Podcasts