LivePerson
Case Studies
Mantra Group exceeds incremental revenue target with intelligent online engagement
Overview
Mantra Group exceeds incremental revenue target with intelligent online engagementLivePerson |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management | |
Sales & Marketing | |
Real-Time Location System (RTLS) | |
Cloud Planning, Design & Implementation Services | |
Operational Impact
Mantra Group was recognised with an award for ‘Best Practice’ at LivePerson’s APAC Customer Awards in 2012. | |
Customer feedback consistently reveals that people are impressed with the online experience, with Mantra Group the only Australian hotel chain currently offering Live Chat. | |
Campaigns run through LivePerson’s platform are proving so effective at driving conversions that Mantra Group plans to roll them out across its properties for even greater impact. | |
Quantitative Benefit
15% of 10,000 monthly visitors engaged via Live Chat converted during January 2013. | |
On average, a targeted visitor is over six times more likely to buy if they interact with a Live Chat agent than compared with the average self-serving customer. | |
Conversion on online campaigns has increased by 40% overall since deploying LivePerson targeting solution. | |