LivePerson
Case Studies
Home Properties Inc. - Potential Renters Buy Into Digital Engagement
Overview
Home Properties Inc. - Potential Renters Buy Into Digital EngagementLivePerson |
Application Infrastructure & Middleware - API Integration & Management | |
Sales & Marketing | |
System Integration | |
Operational Impact
The volume of chat conversations has grown threefold in four years. | |
The number of apartment tour appointments set via the channel has increased by 460 percent. | |
Live chat is one factor in an improvement in the number of inquiries per staff hour and a reduced cost per contact over the past several years. | |
Quantitative Benefit
300%+ increase in live chat conversations, from 6,700 in 2010 to 22,921 in 2013. | |
460% increase in appointments set by live chat, from 112 in 2010 to 628 in 2013. | |