LivePerson
Case Studies
Exodus’ Digital Engagement Improves Personalised Travel Experience
Overview
Exodus’ Digital Engagement Improves Personalised Travel ExperienceLivePerson |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management | |
Sales & Marketing | |
Software Design & Engineering Services | |
Operational Impact
Exodus has seen an improvement in online conversion since deploying the LivePerson solution. | |
The company now has the ability to engage with customers in real-time, providing them with the opportunity to speak with a real live person twenty-four hours a day to ask questions about their dream trip. | |
Exodus has been able to collect valuable data for future promotional activity through the use of Live Chat. | |
Quantitative Benefit
25% of online sales are now generated through Live Chat. | |
Chat volumes are up by 400%. | |