LivePerson
Case Studies
Extraco Banks and Consulting Take SWARM Banking® Digital
Overview
Extraco Banks and Consulting Take SWARM Banking® DigitalLivePerson |
Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - WiFi | |
Finance & Insurance | |
Business Operation Sales & Marketing | |
System Integration Training | |
Operational Impact
Extraco Banks was able to mirror the customer experience in bank lobbies online. | |
The bank achieved ease of implementation and ongoing management of their digital engagement platform. | |
Customer interactions and data were protected. | |
Quantitative Benefit
20% of customer interactions are handled via live chat. | |
There has been a 30% annual growth in live chat interactions. | |
The bank handles over 1,000 monthly live chat interactions. | |