LivePerson
Case Studies
Parcel2Go Reduces Service Contact Costs by 27% with Live Chat
Overview
Parcel2Go Reduces Service Contact Costs by 27% with Live ChatLivePerson |
Application Infrastructure & Middleware - API Integration & Management | |
E-Commerce | |
Software Design & Engineering Services | |
Operational Impact
Parcel2Go is able to engage more customers with live chat, and while reducing costs to £0.70 each, live chat interactions are about 15 percent the cost of a telephone call. | |
The ability to chat live with an agent is helping Parcel2Go assist customers who have questions or concerns, but not the time to wait in a lengthy phone queue for support. | |
LivePerson live chat has enabled Parcel2Go to increase their amount of online generated revenue by engaging with more site visitors. | |
Quantitative Benefit
Reduced customer service contact costs by more than 27 percent | |
Doubled conversion rate | |
Closed over £100,000 in revenue through chat alone each month | |