LivePerson
Case Studies
eUKhost increases online sales and improves customer satisfaction with online engagement
Overview
eUKhost increases online sales and improves customer satisfaction with online engagementLivePerson |
Application Infrastructure & Middleware - API Integration & Management Infrastructure as a Service (IaaS) - Cloud Computing | |
Telecommunications | |
Sales & Marketing | |
Cloud Planning, Design & Implementation Services Software Design & Engineering Services | |
Operational Impact
eUKhost has seen a significant uplift in sales since implementing LivePerson’s solution. | |
The company has also seen improved conversion rates. | |
Customer satisfaction scores have been excellent, with prospective and existing customers reporting that they find Live Chat very beneficial. | |
Quantitative Benefit
15% uplift in sales since implementing LivePerson’s solution. | |
Conversion rate increased from 50-60% to 80-90%. | |
Over 35% decrease in the volume of calls processed by eUKhost’s telephone and email systems. | |