LivePerson
Case Studies
Engaging with Live Chat to Deliver Compassion and Hope
Overview
Engaging with Live Chat to Deliver Compassion and HopeLivePerson |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management | |
Healthcare & Hospitals | |
Human Resources | |
Chatbots Remote Collaboration | |
Cloud Planning, Design & Implementation Services Training | |
Operational Impact
SAHAR was able to conduct approximately 1,000 live chat sessions each month. | |
The organization added mobile live chat, which now accounts for 20 percent of all chats conducted. | |
SAHAR was able to leverage rich data insights for coaching and content. | |
Quantitative Benefit
20% annual live chat growth rate. | |
20% of live chat conversations now via mobile devices. | |