LivePerson
Case Studies
Creating a Personalized Engagement Experience for All Customers
Overview
Creating a Personalized Engagement Experience for All CustomersLivePerson |
Application Infrastructure & Middleware - API Integration & Management | |
Sales & Marketing | |
Cloud Planning, Design & Implementation Services | |
Operational Impact
Visitors who participate in live chat with Extra Space Storage are twice as likely to convert as those who do not. | |
The length of calls seems to be getting shorter. Half of Extra Space Storage's conversions overall are from return visitors, so they believe that those who call them are now later in the buying journey and are having their early questions answered in other ways. | |
Quantitative Benefit
100% better live chat conversion rate than initial implementation | |
153% quarterly increase in total sales for live chat | |
40% improvement in conversion rates for proactive live chat vs. static | |