LivePerson
Case Studies
Powering conversations for one of the world's leading HR services platforms
Overview
Powering conversations for one of the world's leading HR services platformsLivePerson |
Analytics & Modeling - Machine Learning Application Infrastructure & Middleware - API Integration & Management | |
Human Resources | |
Chatbots | |
Data Science Services | |
Operational Impact
Conduent's support representatives manage approximately 20,000 interactions per month through LivePerson's Conversational Cloud at 2-3X the efficiency of representatives in traditional voice channels. | |
Inquiries that are contained by Conduent's bot experiences are, on average, resolved in 3 minutes compared to 10 minutes with live representatives. | |
Conduent's use of Conversational AI has allowed them to service a previously underserved population of its customers' employees & retirees by extending service hours. | |
Quantitative Benefit
Improved operational efficiencies by 30-40% on average. | |
400% increase in messaging volumes after the implementation of web messaging. | |