LivePerson
Case Studies
Michigan Legal Help Program Assisting Citizens with Legal Matters with Digital Engagement
Overview
Michigan Legal Help Program Assisting Citizens with Legal Matters with Digital EngagementLivePerson |
Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Professional Service | |
Business Operation Human Resources | |
Chatbots Remote Collaboration | |
Software Design & Engineering Services System Integration | |
Operational Impact
The organization conducted more than 2,200 live chat conversations in the first eight months. | |
Feedback from live chat participants has helped the organization to make its website more intuitive. | |
The live chat program has helped the Michigan Legal Help team to improve the website experience for all users. | |
Quantitative Benefit
2,281 chat conversations in first eight months. | |
Estimated 50% of live chat participants solved problems they would not have been able to solve themselves. | |