LivePerson
Case Studies
A Decade-Plus of Digital Engagement at Outdoor Retailer Moosejaw
Overview
A Decade-Plus of Digital Engagement at Outdoor Retailer MoosejawLivePerson |
Platform as a Service (PaaS) - Connectivity Platforms | |
Retail | |
Sales & Marketing | |
Software Design & Engineering Services System Integration | |
Operational Impact
Moosejaw was able to avoid hiring four to five full-time Call Center representatives due to the efficiency of live chat. | |
The company saw a shift in the ratio of engagement via phone, email, and live chat, with more and more customers choosing live chat. | |
Moosejaw was able to manage a much larger-than-expected volume of online shoppers on Cyber Monday, handling over 20,000 customer interactions with fewer agents on staff than the previous year. | |
Quantitative Benefit
40% of website customer engagement is via live chat versus phone and email. | |
Achieved an 85% Net Promoter Score. | |
60% annual growth in mobile traffic. | |