LivePerson
Case Studies
Engaging with Entrepreneurs Builds the Business of Forming Businesses
Overview
Engaging with Entrepreneurs Builds the Business of Forming BusinessesLivePerson |
Application Infrastructure & Middleware - API Integration & Management | |
Professional Service | |
Sales & Marketing | |
System Integration | |
Operational Impact
Live chat volume doubled after making Click-to-Chat buttons more prominent on the website. | |
10 percent of all completed transactions involve live chat at some point in the process. | |
Five percent of the company’s database of current customers has had questions answered through the live chat channel in the past year. | |
Quantitative Benefit
100% increase in live chat volume via more prominent Click-to-Chat buttons (from 30 to 50 daily to 50 to 100) | |
10% of total transactions used live chat at some point in the process | |
5% of current customers used live chat in the past year to get questions answered (2,000 out of 40,000) | |