LivePerson
Case Studies
Engaging with Students to Build an Affordable Education
Overview
Engaging with Students to Build an Affordable EducationLivePerson |
Application Infrastructure & Middleware - API Integration & Management | |
Education | |
Sales & Marketing | |
System Integration | |
Operational Impact
Sales and customer relationships improved with a 10 percentage points higher conversion rate for live chat participants compared with all website visitors. | |
There was a 2,500% increase in monthly chat conversations in one year, from 100 to 2,500 per month. | |
The live chat channel achieved a 90% customer satisfaction rate. | |
Quantitative Benefit
10 percentage points higher conversion rate for live chat participants. | |
2,500% increase in monthly chat conversations. | |
90% customer satisfaction rate for live chat channel. | |