LivePerson
Case Studies
The Rubber Meets the Road with Live Engagement and Predictive Intelligent Targeting
Overview
The Rubber Meets the Road with Live Engagement and Predictive Intelligent TargetingLivePerson |
Platform as a Service (PaaS) - Connectivity Platforms | |
Automotive Retail | |
Sales & Marketing | |
System Integration Training | |
Operational Impact
The implementation of LiveEngage led to a 25% increase in average order value—an increase of $100 to $120 per order. | |
Conversion rates increased more than 18% with live chat. | |
With the addition of Predictive Intelligent Targeting, Discount Tire Direct witnessed another four to six percent increase in conversion rates and a higher chat acceptance rate. | |
Quantitative Benefit
18%+ conversion rates via chat engagement | |
25% higher Average Order Value (AOV) | |
4% to 6% increase in conversion rates with Predictive Intelligent Targeting | |