LivePerson
Case Studies
Beau-coup Success Story
Overview
Beau-coup Success StoryLivePerson |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management | |
Retail | |
Sales & Marketing | |
Real-Time Location System (RTLS) | |
Software Design & Engineering Services System Integration | |
Operational Impact
Beau-coup was able to create a chat program that uses their existing Google Analytics data to automatically create and deploy effective business rules that prioritize where and when to extend proactive chat invitations. | |
The implementation of LP Chat Premier and ADE allowed Beau-coup’s chat agents to gain greater insight into customer behavior, enabling them to better recommend companion products and assist customers based on their site navigation history. | |
The implementation of LP Chat Premier and ADE resulted in an increase in overall chat volume and improved the quality of incoming chats. | |
Quantitative Benefit
Beau-coup doubled the overall number of chats. | |
Customer satisfaction scores improved from 70% to over 86%. | |