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Residential Cart Solutions, a US-based waste management company, was facing several challenges in its operations. The company was struggling with untimely pickups of trash bins, which led to customer dissatisfaction. The owner, Tracy Sturdy, lacked a reliable way to confirm whether the waste pickup team had successfully completed deliveries. The company also faced difficulties in managing entrance stops using spreadsheets, making it hard to accept more cart delivery orders. Additionally, reassigning or swapping routes when a driver became unavailable was a challenge. Despite having route plans ready, dispatchers often forgot to update the drivers, leading to communication gaps. The company had tried using ordinary route optimization software, but it lacked several crucial features and did not resolve the issue of maintaining transparency throughout the process.

Station 31 Partners, a South Carolina-based tax lien investment firm, was grappling with the challenge of managing over $5 billion in property and assets scattered across remote regions. The firm relied heavily on contract drivers for property inspections, but coordinating with these drivers, managing their schedules, and ensuring timely property inspections were complex tasks. The manual process of planning routes for property inspections was labor-intensive and time-consuming, often taking hours to complete. If a route was only partially complete, they had to re-route the entire route due to the remote location of these properties, which was a tedious and time-consuming task. The software they were previously using only allowed them to use their in-built navigation system, adding to the complexity.

Sunbility, a Florida-based solar installation company, was grappling with several operational challenges that were hampering their business. The COVID-19 pandemic had a negative impact on their labor force, necessitating a restructuring to cope with staff shortages and maintain service levels. The company was also dealing with an increase in unattended client calls, which was leading to potential revenue loss and compromised customer loyalty. Their service route planning, which was done using Google Maps, was time-consuming and prone to errors. The owner, Jason, was finding it difficult to keep track of the drivers in his service team, resulting in inefficient scheduling and dispatching of service tasks. These challenges prompted Jason to seek a solution that could streamline his daily operations.

Wishlist.Delivery, a California-based food delivery service, faced significant challenges as it expanded from a side gig to a full-fledged business. The company specializes in delivering time-sensitive food packages, particularly catering to food prep makers in the local Bay Area. As their client base expanded, they grappled with issues such as manual delivery route creation, which was laborious and time-consuming. The process involved battling traffic, accommodating last-minute changes, and dealing with order fulfillment challenges. The manual delivery route planning process took more than 3 hours to complete and relied on guesswork to avoid traffic. As their business expanded, Wishlist.Delivery encountered difficulties in efficiently managing multiple drivers and calculating service time for each stop. They also faced challenges in accommodating new orders and last-minute changes during order fulfillment, which made it difficult to take more orders and meet customer demands, leading to inefficient deliveries.

Colorado Boxed Beef Company (CBBC), a major distributor of refrigerated and frozen food products, was facing challenges in managing its delivery operations. The company was dealing with over 6,000 deliveries per week, using approximately 180 tractors and 220 drivers. The primary challenge was handling one-off requests from the sales department or customers for uniquely timed deliveries for the following day. These requests often required changes to the existing route plan to meet a very small time window. The company was also dealing with the evolving customer demands in the food industry, where customers expected products to be delivered in the shortest time after ordering, with better rates. They also demanded more frequent, proactive communication about delivery times. The company was struggling to meet these demands with its manual approach to delivery operations.

Dreams, the UK’s leading specialist bed retailer, faced a significant challenge in managing its home delivery operations. The company sells over 10,000 mattresses, bases, and headboards per week through its network of over 200 sites and online, manufacturing around 8,000 mattresses a week at its UK-based factory. These products are then distributed to customers nationwide via nine dedicated distribution centers and a fleet of over 100 Dreams delivery vans. The challenge was to enhance operational efficiencies and provide a more flexible home delivery system for its customers. With customers able to book a delivery at their convenience, Dreams needed a more advanced home delivery system that would offer flexibility and choice to customers while maintaining service levels and boosting efficiencies. The company was processing over 12,000 deliveries per week, operating nine home delivery depots, and managing a fleet of 100 x 3.5-ton Mercedes Sprinter vans.

Southeastern Foods Merchandisers, a food-service product distributor, faced a significant challenge during the first week of March when icy rain and snow covered much of their network. This adverse weather condition forced the company to postpone deliveries to some customers. Despite the weather, restaurant customers in Tennessee, Mississippi, Georgia, Alabama, and northern Florida continued to place new orders, creating a backlog. The company, which typically schedules multiple pickups and deliveries per truck each day, needed a solution to manage this unexpected situation and ensure the continued supply of products to its customers.

Tesco, a leading international retailer, was facing a significant challenge in its quest for sustainable growth. The company was dealing with the pressure of processing over 4,000 daily deliveries to more than 700 stores throughout the UK and Ireland, using a fleet of 1,400 trucks from 26 distribution centers. This delivery fleet accounted for nearly a sixth of Tesco's total carbon footprint. The company had set an ambitious sustainability target to reduce the CO2 created per case of goods delivered by 50% over the next five years. However, the increasing CO2 targets driven by corporate strategy and the growing number of deliveries were creating mounting pressures.

ACON Laboratories, a prominent name in the in vitro diagnostics industry, was facing a significant challenge in improving the care of diabetics. The traditional method of monitoring blood glucose levels involved the patient lancing their finger, using a test strip to test their blood glucose level, and then recording that value in a notebook. This data was then reviewed by a doctor every six months. However, this method was flawed as it failed to capture the instances when the glucose level was extremely high or low. Furthermore, it relied on the patient's memory of their diet and activities, which could be unreliable. The need for a more accurate, real-time, and comprehensive monitoring system was evident. ACON was also planning a humanitarian effort to provide diabetic care to remote villages in Africa, which required a solution that could be easily implemented and used in areas with limited resources.

Business Consultants, Inc. (BCon), a Japan-based company established in 1964, had been successful in providing management training solutions in Japan for many decades. However, as the company expanded its consulting services to companies with a global footprint, it faced the challenge of establishing a global web presence for all its solution offerings. The company needed to design and implement multiple web portals that could share resources and be easily customized to handle dynamic access control for multiple roles. Additionally, BCon required a strategy to handle global SEO needs and the distribution and security of resources for their global consulting partners.

BHPI, a nonprofit Managed Behavioral Healthcare Organization (MBHO) based in Detroit, was facing significant challenges with their existing Content Management System (CMS). They found it to be clunky, outdated, and poorly designed, which was not representative of their brand. The organization also required a platform that could support child portals and dynamic content, enabling secure portals integrated with their Active Directory. This would allow them to control the content displayed for specific members and providers. Furthermore, they wanted to update the overall look and feel of their site, including all graphics, to better represent their identity and brand.

Dude Solutions, a company known for delivering cost savings, efficiency gains, and operational improvements for its clients, faced a significant challenge as their community started to grow. Their online community and portal needs expanded, necessitating a complete revamp of their corporate image and delivery of digital assets. However, their internal resources lacked the custom development capabilities required to execute their new online plans. They needed a solution that could not only rebrand their image but also enhance their online community capabilities, improve the management, searching, and sorting of their digital assets, and build out custom navigation and user interface/user experience (UI/UX).

goAfrica, a B2B marketplace aimed at facilitating trade within Africa, faced significant challenges in its quest to become the Alibaba.com of Africa. The founders, despite their extensive experience in Africa, were unsure of how to create a global marketplace that could accommodate multiple languages and currencies. They also faced the daunting task of securely handling potentially massive payments. For instance, if a Kenyan buyer wanted to purchase a $500,000 combine from Komatsu in Japan, how could they ensure that the order would be paid for and shipped as expected? The founders needed a solution that would not only provide a secure payment system but also allow for easy communication between buyers and suppliers, real-time currency conversion, and a platform for suppliers to showcase their products.

LDR Medical, a global innovator in Cervical and Spinal devices, faced the challenge of building a cohesive corporate culture across its offices in France, America, China, and Brazil. The company highly values its employees and their work-life balance, celebrating their successes and investing heavily in corporate events. They also frequently relocate employees and have many traveling to meet with teams in other offices. The challenge was to create a communication hub that could deliver on all these fronts, fostering a sense of unity and engagement among employees spread across different countries.

Mechanics Bank, a century-old institution with a rich history of serving local businesses and families, was facing a significant challenge. Despite their excellent traditional banking practices, their online banking services were not up to the mark. The bank's online platform lacked a user-friendly design and was not mobile responsive, which was a significant drawback considering the increasing number of mobile customers. The bank needed a platform that could provide a range of services such as mobile banking, ATM and branch locator, loan applications, and account status updates. The challenge was to create a fresh, easy-to-use design that would be mobile responsive and capable of providing a comprehensive range of banking services.

Merck Animal Health, a division of Merck Pharmaceutical Company, is a global leader in veterinary medicines and services. One of their products is a micro-chip for pets, which offers benefits such as pet tracking and encoding the chip to pet feeders and doors. This product is ordered by pet owners, clinics, and veterinarians through an online portal. However, the company was facing a significant challenge due to an upcoming payment standard deprecation, which meant their site would no longer be able to accept credit card payments. Additionally, the company needed a new user experience (UX) design that could cater to the diverse needs of their various customers. The company also needed a technology refresh to meet the latest standards. The most pressing issue was the short timeframe of two months to implement these changes.

Paradigm Spine, a leader in non-fusion spinal implant technology, was preparing to launch a new product, the Coflex Interlaminar Stabilization device. This innovative product was designed to improve the quality of life for patients suffering from lumbar spinal stenosis and age-related spinal deformities. However, the company faced a significant challenge in marketing the product effectively. The Marketing Director, Lori, was tasked with finding a design company to create a new marketing site for the product launch. The challenge was compounded by a tight timeline and limited oversight, as Lori was also busy preparing for the press release and product tours. The company needed a solution that would not only create an effective marketing site but also provide a user-friendly platform for potential patients and surgeons to learn about the product.

SourceMark, a product innovation, manufacturing, and distribution company based in Nashville, Tennessee, was facing several challenges. The company had a diverse range of needs from different sites and applications but lacked a robust platform to support their disparate environment. They wanted to establish a new eCommerce storefront for their medical products, with the capability to take requests for custom quoted pricing. Additionally, they needed a platform designed for extensibility to handle many custom EDI connections to their vendors, which would include the addition of split and drop-shipping. The platform also needed to be scoped to specific roles, allowing users like nurses to log in and only see relevant products. Lastly, they wanted a companion mobile application linked to the eCommerce store, enabling users to view and check on their orders.

Surface & Panel, a magazine dedicated to the panel-based furniture industry, faced the challenge of transitioning from a print-based business to an online media platform. The move was not just about creating an online presence, but also about replicating the print magazine's business model online. This included selling advertising space, tracking ad performance, and managing subscriptions. The magazine was filled with a variety of print ads and promotions, and the client wanted to replicate this complex structure online. Additionally, the online magazine was to be hidden behind a subscription login, which added another layer of complexity to the design and functionality.

Valisure, a pharmacy dedicated to chemically validating all its products, faced several challenges. The company had a unique proposition of validating and signing each lot of every medication sold, but they lacked a platform to display and market this differentiation. They also needed to certify with LegitScript to offer their prescription medications online. Additionally, they had signed a contract with a new payment provider, which needed to be integrated with their PrimeRx ERP. Their investors were demanding significant progress in launching a solution, putting their future funding at risk. Lastly, Valisure could only sell specific prescription medications to clients in certain states. They needed a solution that could limit the ability to view or purchase prescription medications based on the state the client was ordering for.

Allodiagnostic, France’s leading real estate diagnostics company, faced a significant challenge in optimizing the movements of its 150 real estate diagnosticians across the country. With over 400,000 diagnoses required throughout France each year, the company aimed to reduce mileage and time on the road for its field experts. The goal was not only to save costs but also to improve the working conditions of the mobile teams while increasing their productivity. The company also wanted to leverage geo-optimization to facilitate online appointment booking. To sustain its high growth rate, Allodiagnostic needed a real-time, continuous, appointment scheduling optimization tool that could integrate all its business constraints while maintaining its agility and flexibility.

Bubendorff, a company specializing in electrical rolling shutters for the past 50 years, was facing a significant challenge in optimizing the scheduling of its field technician rounds in France. The company, which offers an exclusive free warranty on parts, labor, and travel, had been making service routes since 1998. Initially, they had 9 technicians who divided the territory among themselves. However, by the early 2000s, callouts were running at approximately 15,000 per year. The era of paper-based routes and disparate tools was no longer sustainable. Bubendorff needed a comprehensive, reliable, and ergonomic solution that would allow it to fully leverage cartography to optimize the management of scheduling appointments for its field technicians.

C Chez Vous, a subsidiary of the CASINO Group, is a 'last mile' delivery company that primarily manages the home delivery of CDISCOUNT products weighing more than 30 kg. With 45 delivery platforms in France, 500 withdrawal points distributed throughout the territory, and 300 to 400 daily home deliveries, the company handles over a million deliveries and 1.5 million point withdrawals per year. As the company experienced strong growth, it became crucial to establish a centralized and automated appointment booking and home delivery workflow, including electronic delivery notes. The company also needed to optimize volume-driven appointment scheduling in real-time. With several hundred thousand products to deliver, C Chez Vous required a tool that could integrate into its information system and account for all necessary delivery parameters, such as the product's nature, its size, the deliverymen’s capabilities, the service's nature, and the client's location.

Daytona, an international outsourced sales agency, faced a significant challenge in managing and optimizing its sales staff sectors. The company's activities required it to allocate its staff as rationally and as close as possible to the sales outlets in question, taking into account their place of residence. Previously, Daytona France used an in-house territory management tool hosted at the offices of its parent company, Cosine, in England. However, this arrangement was not ideal as sector definition was entrusted to English colleagues who were not necessarily aware of project specifics. The lack of local expertise and familiarity with French geography made it difficult to construct coherent sectors. Furthermore, not being in control of the territory management software was a significant hindrance, prompting Daytona to seek a local tool for end-to-end project control.

Pfizer Japan, a branch of the world's largest pharmaceutical company, was faced with the challenge of optimizing its sales force activities. The pharmaceutical industry employs medical representatives (MRs) who are key contacts between the industry and the medical profession. They are responsible for promoting their companies' major products directly to General practitioners (GP) and hospital doctors via face-to-face meetings or medical presentations. These representatives work in assigned territories, the size and geography of which vary according to companies. Most GPs and hospital doctors have an appointment system for seeing medical representatives. With many other companies trying to see the same customers, it was essential for the medical representative to be well organized and plan appointments in advance. Pfizer Japan was looking for a solution to reach a higher number of successful visits while lowering its cost, with the aim to cover almost all medical facilities in Japan.

SODIS, a subsidiary of the McCormick Group and a major field marketing player, was facing challenges in managing and optimizing the routes of its 150 field sales promoters who cover the whole of France. The promoters were organized into 20 regional teams and made more than 120,000 store visits a year, covering a distance of around 5 million kilometers. The company was seeking to optimize these routes to reduce mileage and time spent on the road, thereby increasing efficiency, productivity, and working comfort. Additionally, SODIS needed accurate and relevant data to respond efficiently to the objectives of the Ducros and Vahiné brands and offer their customers the best quality service. The call schedules were initially generated from the sales staff’s experience of the ground, but SODIS wanted to automate route planning and obtain a comprehensive analysis of the information on field sales promotion staff movements.

Remmers, a family-owned company specializing in the manufacture of chemical construction products, wood paints, coatings, and industrial lacquers, relies heavily on its field sales team. The personal relationships they maintain with customers are crucial to the business. However, maintaining these close ties requires structured sales route planning and regular contact, which can be challenging in larger territories where customers can easily fall off the radar. Remmers had previously used portatour for route planning but had put the project on hold after integrating a new CRM system, SAP C4C, which included a sales route planner. However, the new route planner lacked the range of features that the field sales team was familiar with from portatour.

Sinimplante, a Brazilian company specializing in dental implant solutions, faced the challenge of managing a large portfolio of customers spread across a wide geography. The company's field representatives struggled to organize their daily sales activities and were unable to serve all customers, often visiting the same customers repeatedly. The market intelligence department provided a list of customers to be visited each month and each representative received an Excel spreadsheet with relevant sales history. However, the representatives had to manually prepare a weekly sales route, which was a time-consuming process. They often spent half a day each week on this procedure, resulting in excessively long routes, wasted time in traffic, and failure to reactivate inactive customers. Furthermore, any immediate service request from an important customer would disrupt the entire week's plan.

BeyondTrust, a global leader in intelligent identity and access security, faced a significant challenge as it expanded. The company needed to evaluate its security posture both internally and externally to understand the risks it faced. Given the high-stakes nature of BeyondTrust’s offering, they couldn’t afford a security breach that could damage the brand’s reputation and its bottom line. The company recognized the need for additional threat detection and automated remediation for assets across the world. This approach was needed to complement BeyondTrust’s own identity and access security solutions for complete coverage of on-premise and cloud assets. BeyondTrust wanted an adaptable and automated solution for faster detection and remediation to protect the company while keeping up with its rapid growth. The company initially selected and onboarded a managed detection and response (MDR) provider, but soon realized that its MDR’s slow response times and inadequate communication approach jeopardized its ability to quickly neutralize threats.

Corvus Insurance, a specialty insurance managing general agent, is committed to providing robust cybersecurity to its policyholders. The company's security team, led by Chief Information Security Officer (CISO) Jason Rebholz, recognized the need for robust detection and response capabilities as the company grew. They understood the importance of balancing their time between securing their environment and monitoring it against the latest security threats. To achieve this, they decided to rely on external experts for detection and response. However, the managed security services provider (MSSP) they had in place was not meeting their needs. Rebholz emphasized the importance of trust in outsourcing capabilities and sought a vendor that would guard their security as they would their own. After evaluating several managed detection and response (MDR) options, Rebholz found that none of them could match the capabilities and understanding of their cloud environment that Expel offered.