Upper Case Studies Residential Cart Solutions Enhances Delivery Transparency with Upper's IoT Solution

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	Residential Cart Solutions Enhances Delivery Transparency with Upper's IoT Solution Upper

Residential Cart Solutions Enhances Delivery Transparency with Upper's IoT Solution

Upper

Technology Category	Networks & Connectivity - 5G Networks & Connectivity - Gateways
Applicable Industries	Recycling & Waste Management Transportation
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Last Mile Delivery Vehicle Telematics
Challenge	Residential Cart Solutions, a US-based waste management company, was facing several challenges in its operations. The company was struggling with untimely pickups of trash bins, which led to customer dissatisfaction. The owner, Tracy Sturdy, lacked a reliable way to confirm whether the waste pickup team had successfully completed deliveries. The company also faced difficulties in managing entrance stops using spreadsheets, making it hard to accept more cart delivery orders. Additionally, reassigning or swapping routes when a driver became unavailable was a challenge. Despite having route plans ready, dispatchers often forgot to update the drivers, leading to communication gaps. The company had tried using ordinary route optimization software, but it lacked several crucial features and did not resolve the issue of maintaining transparency throughout the process. Read More
About Customer	Residential Cart Solutions is a US-based waste management company owned by Tracy Sturdy. The company offers delivery, exchange, or repair of trash carts. The company was facing several operational challenges, including untimely pickups of trash bins, difficulties in managing entrance stops, and issues with reassigning or swapping routes when a driver became unavailable. The company had tried using ordinary route optimization software, but it lacked several crucial features and did not resolve the issue of maintaining transparency throughout the process. The company turned to Upper, an IoT solution, to overcome these challenges. Read More
Solution	Residential Cart Solutions turned to Upper, an IoT solution that offered automated routing processes. Upper provided a range of features, including route optimization, proof of delivery, and robust reporting and analytics. This transition made maintaining delivery records significantly more convenient and eliminated the need for stacks of paperwork. Upper also facilitated dispatchers to assign jobs in a click and maintain them easily. In cases where drivers were unavailable for assigned tasks, the delivery manager could swiftly reassign routes, effectively eliminating timing issues with pickups and deliveries. Upper also enabled the pickup and delivery team to capture proof of delivery through photos, maintaining accurate records of completed deliveries. The Excel import feature of Upper reduced the route planning time, eliminating any room for human errors and ensuring timely delivery assignments. Upper also automated the dispatching process, notifying the drivers about their delivery assignments and providing route plan details directly to their mobile phones. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - 5G

Networks & Connectivity - Gateways

Applicable Industries

Recycling & Waste Management

Transportation

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Last Mile Delivery

Vehicle Telematics

Challenge

Residential Cart Solutions, a US-based waste management company, was facing several challenges in its operations. The company was struggling with untimely pickups of trash bins, which led to customer dissatisfaction. The owner, Tracy Sturdy, lacked a reliable way to confirm whether the waste pickup team had successfully completed deliveries. The company also faced difficulties in managing entrance stops using spreadsheets, making it hard to accept more cart delivery orders. Additionally, reassigning or swapping routes when a driver became unavailable was a challenge. Despite having route plans ready, dispatchers often forgot to update the drivers, leading to communication gaps. The company had tried using ordinary route optimization software, but it lacked several crucial features and did not resolve the issue of maintaining transparency throughout the process.

About Customer

Residential Cart Solutions is a US-based waste management company owned by Tracy Sturdy. The company offers delivery, exchange, or repair of trash carts. The company was facing several operational challenges, including untimely pickups of trash bins, difficulties in managing entrance stops, and issues with reassigning or swapping routes when a driver became unavailable. The company had tried using ordinary route optimization software, but it lacked several crucial features and did not resolve the issue of maintaining transparency throughout the process. The company turned to Upper, an IoT solution, to overcome these challenges.

Solution

Residential Cart Solutions turned to Upper, an IoT solution that offered automated routing processes. Upper provided a range of features, including route optimization, proof of delivery, and robust reporting and analytics. This transition made maintaining delivery records significantly more convenient and eliminated the need for stacks of paperwork. Upper also facilitated dispatchers to assign jobs in a click and maintain them easily. In cases where drivers were unavailable for assigned tasks, the delivery manager could swiftly reassign routes, effectively eliminating timing issues with pickups and deliveries. Upper also enabled the pickup and delivery team to capture proof of delivery through photos, maintaining accurate records of completed deliveries. The Excel import feature of Upper reduced the route planning time, eliminating any room for human errors and ensuring timely delivery assignments. Upper also automated the dispatching process, notifying the drivers about their delivery assignments and providing route plan details directly to their mobile phones.

Impact #1	The implementation of Upper's IoT solution led to significant improvements in Residential Cart Solutions' operations. The company was able to eliminate issues such as route planning, delivery management, task allocation, and proof of service. The company began saving hours and significantly reducing operational costs. The process of dispatching routes to drivers was automated, eliminating the need for follow-ups and ensuring a smooth delivery process. The company was also able to collect proof of delivery information to confirm whether drivers reached the entrance and picked up trash bins on time. As the business expanded, the company was able to handle thousands of stops and create efficient route plans, thanks to Upper's advanced features. The company's waste collection team can now easily accommodate more trash pickups and deliveries at the dump yard, arriving for trash bin pickups in a timely manner.

Impact #1

The implementation of Upper's IoT solution led to significant improvements in Residential Cart Solutions' operations. The company was able to eliminate issues such as route planning, delivery management, task allocation, and proof of service. The company began saving hours and significantly reducing operational costs. The process of dispatching routes to drivers was automated, eliminating the need for follow-ups and ensuring a smooth delivery process. The company was also able to collect proof of delivery information to confirm whether drivers reached the entrance and picked up trash bins on time. As the business expanded, the company was able to handle thousands of stops and create efficient route plans, thanks to Upper's advanced features. The company's waste collection team can now easily accommodate more trash pickups and deliveries at the dump yard, arriving for trash bin pickups in a timely manner.

Benefit #1	95% timely pickups & delivery
Benefit #2	96% boosted transparency in the business
Benefit #3	87% increase in business productivity

Benefit #1

95% timely pickups & delivery

Benefit #2

96% boosted transparency in the business

Benefit #3

87% increase in business productivity

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Overview

Residential Cart Solutions Enhances Delivery Transparency with Upper's IoT Solution

Operational Impact

Quantitative Benefit