Nomadia
Case Studies
Optimizing Field Technician Scheduling with IoT: A Bubendorff Case Study
Overview
Optimizing Field Technician Scheduling with IoT: A Bubendorff Case StudyNomadia |
Equipment & Machinery | |
Procurement | |
Inventory Management | |
System Integration | |
Operational Impact
The implementation of Opti-Time has significantly improved the daily operations of Bubendorff's repair and customer departments. The solution's ease of use, reliability, and performance have allowed scheduling assistants to confidently propose logical callouts to field technicians, who receive their callout sheets at the end of the day along with the confirmation of their next day’s schedule. This has not only improved the working conditions for the teams but also increased the callout appointment scheduling capacity. The solution was operational in a short time, enabling Bubendorff to improve the processing of callout requests in the long term. This has resulted in increased satisfaction among directors, scheduling assistants, technicians, and customers. | |
Quantitative Benefit
185% increase in appointments | |
Improved long-term treatment of appointments | |
Increased customer satisfaction | |