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Mitto, a leading provider of global omnichannel communications solutions, faced a significant challenge in ensuring low latency, high availability, and high throughput for its messaging services. The company's customers depend on instantly delivered messages, making it crucial for Mitto to maintain its services without any outages, even during scheduled maintenance. As the company grew, it also had to consider its future scaling needs. Mitto had been using OSS Redis since its inception in 2013, but as the company expanded, it became clear that they needed more support to maintain the high availability and reliability they are known for.

MyTeam11, a global leader in the fantasy sports market, faced a significant challenge with its rapidly growing user base of over 15 million users. The company's fantasy sports gaming platform was experiencing extremely unpredictable data loads, set to double its current level of 25,000 operations per second. This was particularly evident in the 30 minutes leading up to a cricket match, when teams post their rosters and users rush to set their fantasy rosters, creating a last-minute surge in data traffic. The company needed a stable and fast database that could handle the elasticity of its data peaks and ensure seamless user experience.

Plivo, a global telecommunications platform, was facing a challenge with its streaming microservices architecture. The architecture was supporting a large volume of small, high-frequency data writes. However, if an Amazon ElastiCache region were to fail, it could not keep up with the volume and maintain data consistency across regions. This posed a significant risk to Plivo's operations, as it could potentially disrupt their services and negatively impact their customers. The engineers at Plivo realized that they needed to build a custom failover to address this issue. They also needed a solution that could meet the performance requirements of their Voice API platform, which required low-latency reads and writes.

Starlogik, a company in the advanced telecommunications industry, launched its ZRO patented technology to help eradicate the global digital divide. This technology allows users with zero credit on their phones to make calls and seamlessly ping for a callback. However, after implementing this vision with a few African mobile carriers, Starlogik faced scalability challenges due to extremely high call volumes processing through their systems. They also lacked a reliable method to load, process, and efficiently store the massive amounts of data generated in an ongoing manner. The company needed a solution that could handle the high call volumes and data processing requirements without interrupting the flow of calls or data entry into its systems.

Ulta Beauty, a leading U.S. beauty retailer, faced a significant challenge during the COVID-19 pandemic. The rapid growth of online shopping necessitated a renovation of its e-commerce presence and a shift towards a more efficient, cloud-based architecture. The company needed a versatile, scalable, and powerful in-memory database that could support a microservices architecture and offer robust caching capabilities. The goal was to manage the rapid growth and create a cohesive customer experience, both online and in its retail stores. The company also aimed to transition from an old business model, based on legacy applications and on-premises information systems, to a more sustainable IT infrastructure that could quickly migrate to the cloud.

Voodoo, the parent company of Wizz, a friend-finding social app designed for teens, faced a significant challenge. The app, which has over 5 million users across the United States, United Kingdom, Canada, and Australia, had to support 88,000 queries per second (QPS) during peak traffic periods. This required a resilient, high-throughput, low-latency database capable of handling hundreds of millions of users. The challenge was further compounded by the company's ambitious plans to expand the app's reach to 23 other countries around the world. The small tech team of just eight people needed a solution that was easy to deploy, manage, and maintain, while also being powerful, cost-effective, and scalable.

Rumble, an Israeli company, developed an application that converts user's steps into reward coins, which can be used to purchase unique products or services. The company initially used PostgreSQL to handle data comprising users’ step counts, with three different tables tracking daily, weekly, and monthly steps. However, as user growth started to increase, PostgreSQL performance began declining, especially during peak times. The application's responsiveness declined with around 20+ requests per second, as PostgreSQL was unable to maintain the latency required to serve the leaderboards and eventually ran out of CPU and memory. Rumble's users are goal-oriented and being able to instantaneously see their steps and purchase coupons encourages them to maintain their active lifestyles. Therefore, Rumble needed to deliver real-time, data-driven applications to meet those needs. They needed a database that could handle complex queries, scale easily as their number of users grew, handle high concurrency, maintain low-latency queries, and require low ops.

Angeles Community Health Center (ACHC), a nonprofit organization providing medical, dental, and behavioral health care services, was facing a significant challenge in managing software deployment across its 150 staff members spread across four locations. The IT Director, Mike Straffin, was tasked with the responsibility of managing all the organization’s computers and ensuring efficient deployment of software applications and updates. The existing manual approaches, such as Group Policy, proved to be ineffective, leading to a pressing need for a more efficient solution. The urgency for a solution escalated when Mike received a request to deploy WebEx to all machines within a short notice of two days.

Bearzi Salesian Institute, an educational organization based in Udine, Italy, faced a significant challenge when the COVID-19 pandemic forced a shift to remote learning. The institute, which includes a primary school, secondary school, technical institute, and training center, relies on approximately 160 laptops and other machines for instructional purposes. With the onset of remote learning, these devices were taken home by teachers, creating a complex situation for the IT team. The team found it increasingly difficult to manage these devices effectively and provide remote assistance to users. The geographical dispersion of the devices and the need for remote troubleshooting and maintenance posed a significant challenge to the IT team.

In October 2021, the Federal Trade Commission issued amendments to the Standards for Safeguarding Customer Information (Safeguards Rule) under the Gramm-Leach-Bliley Act (GLBA), which required auto dealerships to enhance their information security, including automated patch management. CARR Auto Group, a family-owned business that sells and services Chevrolet, Subaru, Buick, and GMC vehicles, was faced with the challenge of complying with these updated regulations by June 9, 2023. The system administrator at CARR Auto Group, Matt Lutjen, was struggling to keep all endpoints updated with the latest security patches, a task that was proving to be difficult and time-consuming. As the sole person responsible for everything from basic desktop support to server and network security, he was using WSUS for patching, which did not provide a way for him to ensure updates were deployed successfully or to obtain visibility into endpoints. This led to him spending 15 hours per week outside of work to keep all PCs updated, a process that was inefficient and left the company open to security vulnerabilities.

carwow, an online marketplace for buying and selling cars, operates a hybrid work model with over 400 employees worldwide. This model means that many of its endpoints are remote most or all of the time. The company's IT team faced the challenge of ensuring all devices complied with Microsoft’s security baseline and promptly remediated any settings that deviated from the recommended configuration. A key concern was preventing users from having local administrator rights on their devices, a common method attackers use to gain control of machines and deploy malware. Their existing mobile device management (MDM) system, Intune, could not automatically enforce these crucial security policy settings for remote devices. Instead, the IT team had to manually perform all necessary fixes, a process that was both time-consuming and labor-intensive. The search for a cost-effective tool that could provide visibility into endpoint configurations and streamline policy deviation remediation led them to Action1.

The city of San Gabriel, with a workforce of about 300 employees, was struggling with its IT support and security management. The IT department, consisting of only three people, was responsible for a wide range of tasks from basic desktop support to server and network security. However, they faced significant challenges in keeping all endpoints updated with the latest security patches, a crucial task for cybersecurity. The tool they were using, WSUS, did not provide them with the ability to control patches or gain visibility into endpoints, increasing the risk of dangerous vulnerabilities going unnoticed. As a government agency, they were mandated by federal laws to ensure security, including for the police and fire departments. The shift to a remote work model further complicated matters, necessitating a tool that could function effectively regardless of device location. Additionally, the IT team was considering a remote support tool as driving to various locations to troubleshoot issues was time-consuming.

Crossroads of America Council, a non-profit organization serving 35,000 youth and adult volunteers in 26 counties in central Indiana, faced a significant challenge when the COVID-19 pandemic forced them to look for ways to cut costs. Nat Baker, the Business Data Analyst for the council, had to take on IT responsibilities in addition to his primary job. Managing the organization's technology was a full-time job in itself, and with over 50 endpoints to manage, Nat needed a smarter, more efficient way to handle IT operations. The challenge was to find a cost-effective solution that could automate and streamline the management of the organization's IT infrastructure.

Essential Tech Support, a managed service provider (MSP) based in Baltimore, Maryland, was facing significant challenges with its existing remote monitoring and management (RMM) software, Syncro. The company, which provides technology support for schools, churches, and nonprofits, had five technicians managing 250 Windows endpoints and several thousand other devices. The Syncro software was proving to be too cumbersome, particularly due to its heavy reliance on scripting. This would have necessitated the hiring of a dedicated scripting expert, an additional cost for the company. Moreover, patch management was a complex process, requiring the team to create numerous workarounds to ensure all necessary patches were installed on the devices. The CEO and co-founder, Ian Holub, began searching for a more efficient and user-friendly alternative to Syncro, having previously tried Kaseya and Zoho without success.

A multinational hospitality company, with thousands of hotels worldwide, was struggling with maintaining up-to-date software across all its corporate computers. The company's IT security policy required all software, including OS and third-party apps like Adobe Reader, Chrome, and Java, to be updated to the latest versions. The central IT office used vulnerability assessment technology to monitor each hotel's adherence to this security policy. However, the local IT teams found it challenging to promptly patch detected flaws using only WSUS. The process was time-consuming, increased the risk of human errors, and was particularly challenging for devices that employees took home. To overcome these issues, the company began searching for a cloud-based patch management solution.

Razzoo’s Cajun Cafe, a restaurant chain with 22 locations across TX, OK, and NC, faced a significant challenge in managing its IT operations. The restaurant’s IT infrastructure included a data center and 200 endpoints scattered across the central office and remote locations. The company needed better visibility and control over its corporate endpoints to ensure the success of its restaurants. The existing system involved multiple applications and utilities, which made it difficult to manage. The company needed a secure, reliable tool that could provide access to remote locations, support the restaurants, and meet compliance standards.

Healthwave, Ireland's first Digital Pharmacy, faced significant challenges with its home delivery prescription service. The entire delivery process was planned using paper, with delivery details exported from their order management system onto an excel spreadsheet, printed, and given to drivers on clipboards. This system was not sustainable in the long term due to the difficulty in storing and searching through these records. Additionally, there was no way of recording undelivered order items that were returned to the pharmacy. Existing pharmacy software systems did not have deliveries built in, only dispensing and sale. Furthermore, Healthwave was not pre-planning their delivery routes, with drivers using Google Maps to choose their next delivery based on their current location. This led to inefficient routes and wasted time.

Homecare Medical, a family-owned healthcare business in Ireland, was faced with the challenge of efficiently managing the home delivery of specific healthcare products throughout the country. Despite their extensive experience in product distribution and home-delivery services, they sought to further enhance their efficiency and cost-effectiveness. The primary challenge was to successfully plan routes and ensure timely delivery of these critical healthcare products. The company needed a solution that would not only streamline their delivery routes but also provide real-time updates to their customers about the delivery status.

The Irish Independent newspaper was in the early stages of planning the roll-out of their home-delivery service. They had launched a premium digital and ePaper subscription in February of 2020 as phase 1 of their digital transformation. Phase two was to add a Saturday and Sunday home delivery offering. The new bundle was initially launched to service customers in Dublin and was planned to be extended to offer home delivery in more locations in early 2021. However, the direct-to-doorstep newspaper delivery presented various logistical challenges. The newspaper needed to be written, edited, printed, and delivered to readers within a tight time window. The Irish Independent faced challenges in optimizing drivers' time, providing contactless delivery, and ensuring that all information on a route would be transferred back to the depot in real-time for the support team to handle any queries on deliveries.

Kerrigans, a family-run butchers business, had been delivering orders nationwide since 2015. Their website was hosted on the popular eCommerce platform Shopify, and they were looking for an integrated solution to streamline their delivery route planning as part of their existing order management process. Initially, they outsourced their delivery operations, but this led to several issues such as late deliveries, damaged goods, and deliveries going to the wrong customers. To address these issues, Kerrigans decided to get their own vans to service the greater Dublin area. However, they were using Google Maps for route planning, which required them to manually input every stop on each route. This was not only time-consuming but also unsustainable in the long run. Furthermore, Google Maps was not accepting Eircodes, making deliveries even more inaccurate. Kerrigans needed a solution that could reduce the time spent on administration, improve the delivery experience for customers, logically break up a big delivery catchment area, and connect their Shopify online store to their delivery operation without manual updates.

Le Patissier, an award-winning patisserie business based in Dublin, Ireland, faced a significant challenge when the COVID-19 pandemic hit. The lockdown led to a loss of almost 90% of their regular customers as public gatherings ceased and events were cancelled. They were left with only 2 wholesale clients, forcing them to pivot to home delivery routing for the consumer market. The company had plans to set up an online store, but it was still in the early stages of development. They quickly built a temporary online shop and began offering a collection service. However, as they promoted their online store and home-delivery service, demand began to increase. They had two delivery vans and one driver, and as the volume of orders increased, they had to lease a third van. This success brought new challenges, as they were spending 3-4 hours every evening planning the driver’s routes for the next day and dealing with increased customer enquiries.

Musgrave, a leading food retail, wholesale, and food service company in Ireland, faced challenges in managing its grocery home delivery service across its 10 SuperValu stores. The company was using routing software in four of its larger stores, but it lacked essential features like a driver app, leaving them without a direct link to their drivers. In the remaining six stores, the delivery planning was done manually using a 'Daily Delivery List'. Drivers would scan the list, discuss the routes among themselves, and then decide which orders to take based on their local knowledge. This process was time-consuming and lacked efficiency. Furthermore, drivers would sometimes contact customers to check if they could deliver their orders earlier to group nearby orders together. Musgrave aimed to improve the delivery experience for their customers, gain more control and visibility over their delivery operations, reduce the time spent on manual route planning, and ensure deliveries were completed within the chosen delivery windows.

Nutrilean, a Northern Ireland-based company that sells pre-prepared meals, was facing challenges in managing their orders and route planning optimization. The company offers both weekly subscriptions and individual orders, which meant that routes would change daily, making planning increasingly difficult. The growing popularity of their service was also making the job of creating routes, managing orders, and dealing with customer queries more time-consuming. They needed a solution that would allow them to complete the last-mile delivery for pre-prepared meal packages entirely in-house. Their goals included establishing a way of creating and managing delivery routes automatically, giving drivers all the information required to complete deliveries in one easy-to-use delivery app, and automating the creation of routes from live orders through their online store.

Outdoor Living, an Irish family-run business specializing in outdoor furniture, faced significant challenges in their delivery process. They were using Google Maps for route planning, which proved to be limiting due to its maximum input of 10 stops per route. This led to splitting the routes across two screens and restricting delivery drivers to small delivery areas. The process was time-consuming and inefficient, often resulting in drivers delivering in the same area on consecutive days or even encountering other company vans in the same area. The lack of route optimization based on specific criteria was a major drawback, leading to inefficiencies and reduced profitability. Outdoor Living's goals were to have more efficient routing, reduce time spent on route planning, optimize routes to maximize daily orders, integrate with their SAP order management system, and have a live map for better oversight and order query handling.

Ridgeway Farm, a premium quality Wagyu beef producer in Wicklow, Ireland, was facing challenges with their delivery route planning as their business grew. The farm sells its products to a wide range of customers including butchers, restaurants, and households across Ireland through their WooCommerce-hosted website. As their business expanded, the team found themselves spending more time planning and organizing delivery routes. The increasing fleet size made manual route planning more difficult and less efficient. They also had to communicate with customers more frequently to provide delivery timelines. The farm was looking for an integrated solution that would link to their online shop to efficiently plan delivery schedules, optimize delivery routes, and communicate delivery timelines to customers. This would not only save time and reduce costs but also improve customer services.

The Irish Times, one of Ireland's most widely-read newspapers, was facing a significant challenge in managing its print newspaper subscription service. Despite the resurgence in demand for print media, the newspaper was struggling with the logistics of home delivery. The Irish Times had been creating routes for drivers using a combination of paper-based and digital systems. However, every new subscription meant less capacity for a vehicle and an extra stop on the route for a driver. The routes were constantly changing due to customers going on holidays and updating subscriptions. Each new route took up to 2 weeks to organize and create manually. As subscriptions were updated daily, rerouting drivers and vans to maximize the efficiency of their fleet became a full-time job. The routes were not optimized, and the service was becoming more difficult to manage with more customer support queries to match the increase in subscriptions. The scale and intricacies of the task required a newspaper distribution management system that could solve the unique challenges of a home delivery service.

Transvalair, a worldwide logistics and supply chain solutions provider, was facing several challenges with their delivery operations. They were using a third-party software for deliveries, which they felt was outdated and in need of an upgrade. The support team for their previous software was difficult to reach, often taking hours to respond to issues. Transvalair was in need of a technology partner that was accessible and willing to grow with them. Their goals included gaining total oversight of their delivery operations, having delivery routes automatically planned, allowing customers to confirm/update booking slots via SMS notifications, having a label system for better warehouse organization, giving customers access to a tracking portal for order status updates, and having an easily accessible support team.

Essential Meal Delivery, a healthy meal delivery company based in Toronto, Canada, was founded in 2010 with the goal of providing work-life balance to its customers. Initially, the company experienced steady growth, serving around 400 meals weekly to professionals. However, as the business expanded, managing meal deliveries efficiently became increasingly complex. The initial approach of letting customers select meals turned into a paperwork nightmare. They used to plan routes manually using Google Maps and Mapquest, which was only efficient for planning routes with up to 5 stops. When they needed to plan routes with 15-20 stops, drivers wasted over an hour from their 3-hour shift and still couldn’t find the best route to follow. This problem was consuming three precious resources: time, fuel, and manpower. Additionally, the routing software used by the company experienced issues where certain features would malfunction over time, making it difficult to track drivers or determine the number of completed deliveries.

Neill’s Home Store, a family-owned retail furniture store in Branson, Missouri, was facing significant challenges in its delivery operations. The process from route planning to furniture delivery was time-consuming and inefficient, with the company relying heavily on manual paperwork. The task of delivering furniture to lake home residents was particularly challenging, especially when there were multiple orders. Manually scheduling routes for each delivery was a cumbersome process that not only reduced delivery efficiency but also increased the workload of their employees. The company also relied on big office boards to manage order dispatch and delivery processes, which proved to be ineffective. Misplacement of papers was a common issue, leading to lost hours managing delivery records. The adoption of a file folder system brought about scalability and accessibility challenges. The company also handled repair services, adding another layer of complexity to their task distribution. Efficient resource allocation was a constant struggle, hampering their ability to optimize delivery routes effectively.

Parkwood Products Ltd., a renowned door manufacturer in New Zealand, faced several challenges in their delivery process. The company had a diverse client base, including schools, organizations, and individuals, which required efficient and reliable delivery services. Their primary challenges included dependency on drivers for route planning and execution, inefficient processes, and lack of control over the delivery process. The company's traditional approach relied heavily on the drivers' knowledge and experience, which increased the chances of human error in route planning. They were using Bing Maps to estimate delivery times, a process that was repeated for every single delivery. The lack of control over the delivery process was a significant challenge for the supply chain manager, who had limited control as he had to rely on drivers for route planning. These challenges, while not overly complex, were time-consuming and affected the company's overall efficiency.