Redis Case Studies Mitto Enhances Messaging System Reliability with Redis Enterprise

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	Mitto Enhances Messaging System Reliability with Redis Enterprise Redis

Mitto Enhances Messaging System Reliability with Redis Enterprise

Redis

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Construction & Infrastructure Telecommunications
Applicable Functions	Maintenance
Use Cases	Construction Management Time Sensitive Networking
Services	System Integration
Challenge	Mitto, a leading provider of global omnichannel communications solutions, faced a significant challenge in ensuring low latency, high availability, and high throughput for its messaging services. The company's customers depend on instantly delivered messages, making it crucial for Mitto to maintain its services without any outages, even during scheduled maintenance. As the company grew, it also had to consider its future scaling needs. Mitto had been using OSS Redis since its inception in 2013, but as the company expanded, it became clear that they needed more support to maintain the high availability and reliability they are known for. Read More
About Customer	Mitto is a leading provider of global omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement. The Zug, Switzerland-based company is a CPaaS (Communications-Platform-as-a-Service) and wholesale A2P (application-to-person) communications provider, focused on delivering automated messages—including SMS, chat app communications, two-factor authentication notices, RCS, and voice connectivity—from enterprises large and small, cloud application providers, and mobile network operators to their customers. Mitto's globally enabled network allows it to monitor the message routes it offers to customers and partners, providing the appropriate level of service for the various kinds of messages it receives and processes. Read More
Solution	Mitto chose Redis Enterprise to meet its need for commercial support and future scaling. Redis Enterprise is used as a cache in Mitto's tech stack, storing information about the processing of messages, including cached and previously retrieved information about which numbers to use, how to route a message the shortest, fastest-possible way, and how to decide which supplier to use. Redis Enterprise also stores information about the content and senders of messages. The transition from OSS Redis to Redis Enterprise was seamless, with Mitto's developers not even realizing the switch had occurred. Mitto is now considering scaling its Redis Enterprise deployment as it nears the memory capacity of its current shard allocation. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Construction & Infrastructure

Telecommunications

Applicable Functions

Maintenance

Use Cases

Construction Management

Time Sensitive Networking

Services

System Integration

Challenge

Mitto, a leading provider of global omnichannel communications solutions, faced a significant challenge in ensuring low latency, high availability, and high throughput for its messaging services. The company's customers depend on instantly delivered messages, making it crucial for Mitto to maintain its services without any outages, even during scheduled maintenance. As the company grew, it also had to consider its future scaling needs. Mitto had been using OSS Redis since its inception in 2013, but as the company expanded, it became clear that they needed more support to maintain the high availability and reliability they are known for.

About Customer

Mitto is a leading provider of global omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement. The Zug, Switzerland-based company is a CPaaS (Communications-Platform-as-a-Service) and wholesale A2P (application-to-person) communications provider, focused on delivering automated messages—including SMS, chat app communications, two-factor authentication notices, RCS, and voice connectivity—from enterprises large and small, cloud application providers, and mobile network operators to their customers. Mitto's globally enabled network allows it to monitor the message routes it offers to customers and partners, providing the appropriate level of service for the various kinds of messages it receives and processes.

Solution

Mitto chose Redis Enterprise to meet its need for commercial support and future scaling. Redis Enterprise is used as a cache in Mitto's tech stack, storing information about the processing of messages, including cached and previously retrieved information about which numbers to use, how to route a message the shortest, fastest-possible way, and how to decide which supplier to use. Redis Enterprise also stores information about the content and senders of messages. The transition from OSS Redis to Redis Enterprise was seamless, with Mitto's developers not even realizing the switch had occurred. Mitto is now considering scaling its Redis Enterprise deployment as it nears the memory capacity of its current shard allocation.

Impact #1	The adoption of Redis Enterprise has significantly improved the reliability of Mitto's platform. The architecture of Redis Enterprise impressed the Mitto team, particularly the ease of migration from a single shard of an open source Redis installation to the new Redis Enterprise cluster. This transition was so seamless that Mitto's developers were not even aware of the change. The enterprise support provided by Redis Enterprise has also been beneficial, helping to reduce outages and shorten recovery times. Mitto is now considering scaling its Redis Enterprise deployment as it nears the memory capacity of its current shard allocation.

Impact #1

The adoption of Redis Enterprise has significantly improved the reliability of Mitto's platform. The architecture of Redis Enterprise impressed the Mitto team, particularly the ease of migration from a single shard of an open source Redis installation to the new Redis Enterprise cluster. This transition was so seamless that Mitto's developers were not even aware of the change. The enterprise support provided by Redis Enterprise has also been beneficial, helping to reduce outages and shorten recovery times. Mitto is now considering scaling its Redis Enterprise deployment as it nears the memory capacity of its current shard allocation.

Benefit #1	Mitto handles 50K – 100K operations per second with Redis Enterprise.
Benefit #2	Redis Enterprise has helped reduce outages and shorten recovery times.

Benefit #1

Mitto handles 50K – 100K operations per second with Redis Enterprise.

Benefit #2

Redis Enterprise has helped reduce outages and shorten recovery times.

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Overview

Mitto Enhances Messaging System Reliability with Redis Enterprise

Operational Impact

Quantitative Benefit