SmartRoutes Case Studies Optimizing Home Delivery of Medical Equipment: A Case Study of Homecare Medical

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	Optimizing Home Delivery of Medical Equipment: A Case Study of Homecare Medical SmartRoutes

Optimizing Home Delivery of Medical Equipment: A Case Study of Homecare Medical

SmartRoutes

Technology Category	Robots - Autonomous Guided Vehicles (AGV) Sensors - GPS
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Driver Performance Monitoring Vehicle Telematics
Challenge	Homecare Medical, a family-owned healthcare business in Ireland, was faced with the challenge of efficiently managing the home delivery of specific healthcare products throughout the country. Despite their extensive experience in product distribution and home-delivery services, they sought to further enhance their efficiency and cost-effectiveness. The primary challenge was to successfully plan routes and ensure timely delivery of these critical healthcare products. The company needed a solution that would not only streamline their delivery routes but also provide real-time updates to their customers about the delivery status. Read More
About Customer	Homecare Medical is a family-owned healthcare business based in Ireland. The company employs 100 staff and is dedicated to supplying quality products and services to the healthcare market. As part of their service, they deliver critical healthcare products directly to people's homes across the country. They have years of experience in the distribution of products on a wholesale basis and home-delivery services. Despite their expertise, they continually strive for further efficiencies and cost savings in their operations. Read More
Solution	To address these challenges, Homecare Medical collaborated with SmartRoutes to optimize their delivery services. The logistics and admin staff were trained on SmartRoutes' Desktop Route Planner, and all drivers were onboarded with the Mobile Driver apps. This allowed for the setting of separate start and end locations for routes on a driver-by-driver basis, enabling drivers to know in advance their expected end of the workday. SmartRoutes' in-built GPS live vehicle tracking was also utilized, providing real-time vehicle locations and ETA updates to the Customer Support staff. This feature enabled the team to provide timely updates to customers, ensuring their peace of mind. In the initial weeks and months of the project, SmartRoutes worked closely with Homecare Medical to tailor certain solutions to their needs, streamlining processes and maximizing the use of all features. Read More Log in to view content
Contents

Technology Category

Robots - Autonomous Guided Vehicles (AGV)

Sensors - GPS

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Driver Performance Monitoring

Vehicle Telematics

Challenge

Homecare Medical, a family-owned healthcare business in Ireland, was faced with the challenge of efficiently managing the home delivery of specific healthcare products throughout the country. Despite their extensive experience in product distribution and home-delivery services, they sought to further enhance their efficiency and cost-effectiveness. The primary challenge was to successfully plan routes and ensure timely delivery of these critical healthcare products. The company needed a solution that would not only streamline their delivery routes but also provide real-time updates to their customers about the delivery status.

About Customer

Homecare Medical is a family-owned healthcare business based in Ireland. The company employs 100 staff and is dedicated to supplying quality products and services to the healthcare market. As part of their service, they deliver critical healthcare products directly to people's homes across the country. They have years of experience in the distribution of products on a wholesale basis and home-delivery services. Despite their expertise, they continually strive for further efficiencies and cost savings in their operations.

Solution

To address these challenges, Homecare Medical collaborated with SmartRoutes to optimize their delivery services. The logistics and admin staff were trained on SmartRoutes' Desktop Route Planner, and all drivers were onboarded with the Mobile Driver apps. This allowed for the setting of separate start and end locations for routes on a driver-by-driver basis, enabling drivers to know in advance their expected end of the workday. SmartRoutes' in-built GPS live vehicle tracking was also utilized, providing real-time vehicle locations and ETA updates to the Customer Support staff. This feature enabled the team to provide timely updates to customers, ensuring their peace of mind. In the initial weeks and months of the project, SmartRoutes worked closely with Homecare Medical to tailor certain solutions to their needs, streamlining processes and maximizing the use of all features.

Impact #1	The implementation of SmartRoutes' solutions led to significant operational improvements for Homecare Medical. The onboarding process was swift and efficient, with all of Homecare Medical's Admin, Support & Driving Staff using the Desktop Route Planner & Driver Mobile Apps in less than a week. This quick implementation was crucial in the change management situation. By maximizing vehicle capacities, driver hours were significantly reduced, leading to a better work-life balance for the drivers and safer driving conditions. This also resulted in decreased CO2 emissions, helping the company achieve its greening targets. Furthermore, the ability to provide accurate ETA's and prompt responses to queries significantly improved customer satisfaction. The management team was able to gain valuable insights from SmartRoutes, leading to a vastly improved customer experience, including a live vehicle tracking portal for customers.

Impact #1

The implementation of SmartRoutes' solutions led to significant operational improvements for Homecare Medical. The onboarding process was swift and efficient, with all of Homecare Medical's Admin, Support & Driving Staff using the Desktop Route Planner & Driver Mobile Apps in less than a week. This quick implementation was crucial in the change management situation. By maximizing vehicle capacities, driver hours were significantly reduced, leading to a better work-life balance for the drivers and safer driving conditions. This also resulted in decreased CO2 emissions, helping the company achieve its greening targets. Furthermore, the ability to provide accurate ETA's and prompt responses to queries significantly improved customer satisfaction. The management team was able to gain valuable insights from SmartRoutes, leading to a vastly improved customer experience, including a live vehicle tracking portal for customers.

Benefit #1	Time spent on route planning was reduced by 3 hours per day
Benefit #2	Administrative work was reduced by 50%
Benefit #3	Driver hours were reduced by 18%

Benefit #1

Time spent on route planning was reduced by 3 hours per day

Benefit #2

Administrative work was reduced by 50%

Benefit #3

Driver hours were reduced by 18%

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Overview

Optimizing Home Delivery of Medical Equipment: A Case Study of Homecare Medical

Operational Impact

Quantitative Benefit