SmartRoutes Case Studies Digital Transformation of Healthwave's Pharmacy Home Delivery Service

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	Digital Transformation of Healthwave's Pharmacy Home Delivery Service SmartRoutes

Digital Transformation of Healthwave's Pharmacy Home Delivery Service

SmartRoutes

Technology Category	Application Infrastructure & Middleware - Database Management & Storage Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries	Glass Transportation
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Last Mile Delivery Time Sensitive Networking
Services	System Integration
Challenge	Healthwave, Ireland's first Digital Pharmacy, faced significant challenges with its home delivery prescription service. The entire delivery process was planned using paper, with delivery details exported from their order management system onto an excel spreadsheet, printed, and given to drivers on clipboards. This system was not sustainable in the long term due to the difficulty in storing and searching through these records. Additionally, there was no way of recording undelivered order items that were returned to the pharmacy. Existing pharmacy software systems did not have deliveries built in, only dispensing and sale. Furthermore, Healthwave was not pre-planning their delivery routes, with drivers using Google Maps to choose their next delivery based on their current location. This led to inefficient routes and wasted time. Read More
About Customer	Healthwave is Ireland's first Digital Pharmacy, based in Dublin. They offer a prescription delivery service with nationwide delivery, changing the pharmacy industry in Ireland by allowing customers to sign up online, text their pharmacists, and have their medicines delivered right to their door each month in personalized PillPods. Their service can be used from anywhere and is easier to use and cheaper than a regular pharmacy. With next-day and even same-day delivery available depending on location, Healthwave has been incredibly successful and innovative. Read More
Solution	To address these challenges, Healthwave implemented SmartRoutes Route Planning and Route Optimization Software. This software takes into account variables like road dimensions and vehicle restrictions, automatically creating and optimizing delivery routes each day. This saved delivery drivers time and increased efficiency. Healthwave also implemented Fleet Tracking Software, giving the customer care team access to real-time information via the live tracking portal. This improved oversight of the delivery day and allowed customers to receive up-to-the-minute information. To capture proof of delivery (POD), the team used SmartRoutes to take an electronic signature from the recipient via the driver app. This digital trail could be used for subsequent audits or reporting. The cloud-hosted solution also allowed PODs to be stored, searched for, accessed, and printed by any staff member with these permissions. The Delivery Driver App improved internal communication and allowed drivers to contact customers directly. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Database Management & Storage

Infrastructure as a Service (IaaS) - Cloud Databases

Applicable Industries

Glass

Transportation

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Last Mile Delivery

Time Sensitive Networking

Services

System Integration

Challenge

Healthwave, Ireland's first Digital Pharmacy, faced significant challenges with its home delivery prescription service. The entire delivery process was planned using paper, with delivery details exported from their order management system onto an excel spreadsheet, printed, and given to drivers on clipboards. This system was not sustainable in the long term due to the difficulty in storing and searching through these records. Additionally, there was no way of recording undelivered order items that were returned to the pharmacy. Existing pharmacy software systems did not have deliveries built in, only dispensing and sale. Furthermore, Healthwave was not pre-planning their delivery routes, with drivers using Google Maps to choose their next delivery based on their current location. This led to inefficient routes and wasted time.

About Customer

Healthwave is Ireland's first Digital Pharmacy, based in Dublin. They offer a prescription delivery service with nationwide delivery, changing the pharmacy industry in Ireland by allowing customers to sign up online, text their pharmacists, and have their medicines delivered right to their door each month in personalized PillPods. Their service can be used from anywhere and is easier to use and cheaper than a regular pharmacy. With next-day and even same-day delivery available depending on location, Healthwave has been incredibly successful and innovative.

Solution

To address these challenges, Healthwave implemented SmartRoutes Route Planning and Route Optimization Software. This software takes into account variables like road dimensions and vehicle restrictions, automatically creating and optimizing delivery routes each day. This saved delivery drivers time and increased efficiency. Healthwave also implemented Fleet Tracking Software, giving the customer care team access to real-time information via the live tracking portal. This improved oversight of the delivery day and allowed customers to receive up-to-the-minute information. To capture proof of delivery (POD), the team used SmartRoutes to take an electronic signature from the recipient via the driver app. This digital trail could be used for subsequent audits or reporting. The cloud-hosted solution also allowed PODs to be stored, searched for, accessed, and printed by any staff member with these permissions. The Delivery Driver App improved internal communication and allowed drivers to contact customers directly.

Impact #1	The implementation of SmartRoutes software significantly improved Healthwave's delivery operations. The automatic creation and optimization of delivery routes saved time and increased efficiency. The Fleet Tracking Software improved the customer care team's oversight of the delivery day and allowed customers to receive real-time updates. The electronic proof of delivery system provided a digital trail for audits or reporting and made it easy for staff to access and print PODs. The Delivery Driver App improved internal communication and allowed drivers to contact customers directly, enhancing the overall delivery experience. The team at Healthwave was surprised by how much time SmartRoutes saved them on delivery route planning and were pleased with the ease of use and helpfulness of the driver app.

Impact #1

The implementation of SmartRoutes software significantly improved Healthwave's delivery operations. The automatic creation and optimization of delivery routes saved time and increased efficiency. The Fleet Tracking Software improved the customer care team's oversight of the delivery day and allowed customers to receive real-time updates. The electronic proof of delivery system provided a digital trail for audits or reporting and made it easy for staff to access and print PODs. The Delivery Driver App improved internal communication and allowed drivers to contact customers directly, enhancing the overall delivery experience. The team at Healthwave was surprised by how much time SmartRoutes saved them on delivery route planning and were pleased with the ease of use and helpfulness of the driver app.

Benefit #1	Time spent on Route Planning reduced by 1 hour per day
Benefit #2	The paper-based system was completely replaced
Benefit #3	Driver capacity increased by 25% per day

Benefit #1

Time spent on Route Planning reduced by 1 hour per day

Benefit #2

The paper-based system was completely replaced

Benefit #3

Driver capacity increased by 25% per day

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Overview

Digital Transformation of Healthwave's Pharmacy Home Delivery Service

Operational Impact

Quantitative Benefit