Upper Case Studies Sunbility’s Successful Journey of Covering More Clients With Upper

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	Sunbility’s Successful Journey of Covering More Clients With Upper Upper

Sunbility’s Successful Journey of Covering More Clients With Upper

Upper

Applicable Industries	Consumer Goods Renewable Energy
Use Cases	Time Sensitive Networking Vehicle Telematics
Services	System Integration
Challenge	Sunbility, a Florida-based solar installation company, was grappling with several operational challenges that were hampering their business. The COVID-19 pandemic had a negative impact on their labor force, necessitating a restructuring to cope with staff shortages and maintain service levels. The company was also dealing with an increase in unattended client calls, which was leading to potential revenue loss and compromised customer loyalty. Their service route planning, which was done using Google Maps, was time-consuming and prone to errors. The owner, Jason, was finding it difficult to keep track of the drivers in his service team, resulting in inefficient scheduling and dispatching of service tasks. These challenges prompted Jason to seek a solution that could streamline his daily operations. Read More
About Customer	Sunbility is a solar energy company based in Florida, USA. The company provides residential solar installation services in more than 20 counties. Committed to reducing carbon footprints, Sunbility offers energy-saving solutions to its customers. However, the company was facing several operational challenges, including staff shortages due to the COVID-19 pandemic, an increase in unattended client calls, and inefficient route planning and task scheduling. These challenges were affecting their business and customer loyalty, prompting them to seek a solution to streamline their operations. Read More
Solution	Sunbility adopted Upper to address its operational challenges. The 'excel import' feature of Upper allowed the company to streamline and optimize its service routes. Jason Dudney, the owner of Sunbility, found that he could input a list of addresses and find the best routes for his service team, enhancing scheduling and dispatching efficiency. Sunbility also used Upper to prioritize urgent service orders, ensuring that these were dealt with on time, which increased customer loyalty and improved overall efficiency. The instant customer support provided by Upper also helped the company receive timely assistance for any queries or challenges, contributing to a seamless user experience. Read More Log in to view content
Contents

Applicable Industries

Consumer Goods

Renewable Energy

Use Cases

Time Sensitive Networking

Vehicle Telematics

Services

System Integration

Challenge

Sunbility, a Florida-based solar installation company, was grappling with several operational challenges that were hampering their business. The COVID-19 pandemic had a negative impact on their labor force, necessitating a restructuring to cope with staff shortages and maintain service levels. The company was also dealing with an increase in unattended client calls, which was leading to potential revenue loss and compromised customer loyalty. Their service route planning, which was done using Google Maps, was time-consuming and prone to errors. The owner, Jason, was finding it difficult to keep track of the drivers in his service team, resulting in inefficient scheduling and dispatching of service tasks. These challenges prompted Jason to seek a solution that could streamline his daily operations.

About Customer

Sunbility is a solar energy company based in Florida, USA. The company provides residential solar installation services in more than 20 counties. Committed to reducing carbon footprints, Sunbility offers energy-saving solutions to its customers. However, the company was facing several operational challenges, including staff shortages due to the COVID-19 pandemic, an increase in unattended client calls, and inefficient route planning and task scheduling. These challenges were affecting their business and customer loyalty, prompting them to seek a solution to streamline their operations.

Solution

Sunbility adopted Upper to address its operational challenges. The 'excel import' feature of Upper allowed the company to streamline and optimize its service routes. Jason Dudney, the owner of Sunbility, found that he could input a list of addresses and find the best routes for his service team, enhancing scheduling and dispatching efficiency. Sunbility also used Upper to prioritize urgent service orders, ensuring that these were dealt with on time, which increased customer loyalty and improved overall efficiency. The instant customer support provided by Upper also helped the company receive timely assistance for any queries or challenges, contributing to a seamless user experience.

Impact #1	The implementation of Upper has had a transformative impact on Sunbility’s solar installation business. The company has been able to streamline its operations, enabling faster installations using optimized routes generated by Upper. They have also been able to respond quickly to urgent service orders and customer requests, which has increased customer satisfaction and loyalty. As Jason Dudney, the owner of Sunbility, highlighted, their responsiveness has skyrocketed, ensuring they meet their clients’ needs promptly and effectively. The software has become an indispensable tool in their day-to-day operations, contributing to their continued success and adaptability in the solar installation industry.

Impact #1

The implementation of Upper has had a transformative impact on Sunbility’s solar installation business. The company has been able to streamline its operations, enabling faster installations using optimized routes generated by Upper. They have also been able to respond quickly to urgent service orders and customer requests, which has increased customer satisfaction and loyalty. As Jason Dudney, the owner of Sunbility, highlighted, their responsiveness has skyrocketed, ensuring they meet their clients’ needs promptly and effectively. The software has become an indispensable tool in their day-to-day operations, contributing to their continued success and adaptability in the solar installation industry.

Benefit #1	94% reduction in manual dependencies
Benefit #2	3x faster-scheduled service calls
Benefit #3	62% less project time with optimized routes

Benefit #1

94% reduction in manual dependencies

Benefit #2

3x faster-scheduled service calls

Benefit #3

62% less project time with optimized routes

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Overview

Sunbility’s Successful Journey of Covering More Clients With Upper

Operational Impact

Quantitative Benefit