Nomadia Case Studies Optimizing Home Deliveries with IoT: A Case Study of C Chez Vous and Opti-Time

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	Optimizing Home Deliveries with IoT: A Case Study of C Chez Vous and Opti-Time Nomadia

Optimizing Home Deliveries with IoT: A Case Study of C Chez Vous and Opti-Time

Nomadia

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Equipment & Machinery Transportation
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Inventory Management Last Mile Delivery
Services	System Integration
Challenge	C Chez Vous, a subsidiary of the CASINO Group, is a 'last mile' delivery company that primarily manages the home delivery of CDISCOUNT products weighing more than 30 kg. With 45 delivery platforms in France, 500 withdrawal points distributed throughout the territory, and 300 to 400 daily home deliveries, the company handles over a million deliveries and 1.5 million point withdrawals per year. As the company experienced strong growth, it became crucial to establish a centralized and automated appointment booking and home delivery workflow, including electronic delivery notes. The company also needed to optimize volume-driven appointment scheduling in real-time. With several hundred thousand products to deliver, C Chez Vous required a tool that could integrate into its information system and account for all necessary delivery parameters, such as the product's nature, its size, the deliverymen’s capabilities, the service's nature, and the client's location. Read More
About Customer	C Chez Vous is a 'last mile' delivery company founded in 2008. It is a subsidiary of the CASINO Group and primarily manages the home delivery of CDISCOUNT products weighing more than 30 kg. The company operates from its logistics hub in Saint Etienne, its 33 regional agencies, and 9 satellites. It has 45 delivery platforms across France and 500 withdrawal points distributed throughout the territory. The company handles 300 to 400 daily home deliveries, amounting to over a million deliveries and 1.5 million point withdrawals per year. Read More
Solution	C Chez Vous selected Opti-Time from GEOCONCEPT to optimize its delivery system. Opti-Time was chosen primarily for its route optimization performance, overall ergonomics, and an appointment booking module integrated with the tool. This flexible and scalable solution allows C Chez Vous to upgrade its delivery system over time, ensuring optimal route scheduling management. The installation of Opti-Time means that the C Chez Vous delivery schedules are combined and continuously updated in real-time. Delivery scheduling is optimal, factoring in all the company’s logistic constraints and customer availability. After each order placed on the CDISCOUNT website, the customer receives an order confirmation e-mail with a proposed appointment generated by the solution. In the absence of a customer response, the appointment remains in the delivery schedules. C Chez Vous can also easily and instantaneously display the confirmed and unconfirmed appointments at the same time. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Equipment & Machinery

Transportation

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Inventory Management

Last Mile Delivery

Services

System Integration

Challenge

C Chez Vous, a subsidiary of the CASINO Group, is a 'last mile' delivery company that primarily manages the home delivery of CDISCOUNT products weighing more than 30 kg. With 45 delivery platforms in France, 500 withdrawal points distributed throughout the territory, and 300 to 400 daily home deliveries, the company handles over a million deliveries and 1.5 million point withdrawals per year. As the company experienced strong growth, it became crucial to establish a centralized and automated appointment booking and home delivery workflow, including electronic delivery notes. The company also needed to optimize volume-driven appointment scheduling in real-time. With several hundred thousand products to deliver, C Chez Vous required a tool that could integrate into its information system and account for all necessary delivery parameters, such as the product's nature, its size, the deliverymen’s capabilities, the service's nature, and the client's location.

About Customer

C Chez Vous is a 'last mile' delivery company founded in 2008. It is a subsidiary of the CASINO Group and primarily manages the home delivery of CDISCOUNT products weighing more than 30 kg. The company operates from its logistics hub in Saint Etienne, its 33 regional agencies, and 9 satellites. It has 45 delivery platforms across France and 500 withdrawal points distributed throughout the territory. The company handles 300 to 400 daily home deliveries, amounting to over a million deliveries and 1.5 million point withdrawals per year.

Solution

C Chez Vous selected Opti-Time from GEOCONCEPT to optimize its delivery system. Opti-Time was chosen primarily for its route optimization performance, overall ergonomics, and an appointment booking module integrated with the tool. This flexible and scalable solution allows C Chez Vous to upgrade its delivery system over time, ensuring optimal route scheduling management. The installation of Opti-Time means that the C Chez Vous delivery schedules are combined and continuously updated in real-time. Delivery scheduling is optimal, factoring in all the company’s logistic constraints and customer availability. After each order placed on the CDISCOUNT website, the customer receives an order confirmation e-mail with a proposed appointment generated by the solution. In the absence of a customer response, the appointment remains in the delivery schedules. C Chez Vous can also easily and instantaneously display the confirmed and unconfirmed appointments at the same time.

Impact #1	The implementation of Opti-Time has significantly improved the operational efficiency of C Chez Vous. The solution's real-time and continuous optimization of delivery schedules has enabled the company to manage its logistics constraints effectively and cater to customer availability. The system's flexibility allows the company to display both confirmed and unconfirmed appointments simultaneously, enhancing the scheduling system's flexibility. This feature, along with configuration by hourly volumes, has significantly improved the reliability of the company's delivery routes. The routes are now logical, with no redundant mileage added, optimal vehicle load factors, and better overall visibility. This has resulted in improved customer satisfaction and operational efficiency.

Impact #1

The implementation of Opti-Time has significantly improved the operational efficiency of C Chez Vous. The solution's real-time and continuous optimization of delivery schedules has enabled the company to manage its logistics constraints effectively and cater to customer availability. The system's flexibility allows the company to display both confirmed and unconfirmed appointments simultaneously, enhancing the scheduling system's flexibility. This feature, along with configuration by hourly volumes, has significantly improved the reliability of the company's delivery routes. The routes are now logical, with no redundant mileage added, optimal vehicle load factors, and better overall visibility. This has resulted in improved customer satisfaction and operational efficiency.

Benefit #1	Better schedule management leading to increased efficiency
Benefit #2	Reduction in the time taken to make an appointment by 2 days
Benefit #3	10 to 15% reduction in kilometres travelled

Benefit #1

Better schedule management leading to increased efficiency

Benefit #2

Reduction in the time taken to make an appointment by 2 days

Benefit #3

10 to 15% reduction in kilometres travelled

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Overview

Optimizing Home Deliveries with IoT: A Case Study of C Chez Vous and Opti-Time

Operational Impact

Quantitative Benefit