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Technomic drives 7x cost savings with GoodData
Technomic, a leading information services company in the foodservice industry, wanted to provide its customers with powerful consumer data insights. They aimed to build a customizable analytics dashboard that could be used by both product and technical teams. The company launched their comprehensive consumer data product in 2009 and an enhanced version called Ignite Consumer in 2009. Ignite provides reports and data to Technomic’s foodservice customers via an interactive online dashboard. The challenge was to find a platform that had all the features they needed or build a custom one. The platform needed to allow customers to create their own custom dashboards and be easy to use.
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Enabling Sales Leaders with a First-of-Its-Kind Analytics Platform
SalesHood, a sales enablement platform, was facing challenges in providing insights showing the performance of engagement with the content they had on their platform. Their customers wanted to customize their metrics to their own unique KPIs and correlate a rep’s performance data with actions taken within the enablement platform. SalesHood also acknowledged the risks they faced if they failed to introduce analytics. They needed to embed analytics to ensure a seamless customer experience, but their developers were already maxed out. They didn’t have the time or the bandwidth to create something new when they were dedicated to their product roadmap and accelerating their business.
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Making Mass Transit More Successful
Mass transit is coming under pressure from rideshare services, such as Uber and Lyft, and micromobility via scooters and bikes. GMV ITS North America, formerly known as Syncromatics, was founded in 2006. It was the first cloud-based provider of transit-tracking tools, pulling data from GPS trackers on buses. The technology was “wildly impressive,” at the time, and enabled transit authorities to know whether buses were on time or late, how many passengers got on board, as well as where and when they boarded and departed. But as GMV grew, along with demands on transit agencies, it innovated to enable further exploring of data and, in turn, enable better transmit management. In March 2020, it launched Sync Insights to allow customers to better explore and analyze data. Rather than simply receiving reports of what happened, transit authorities can now more easily discover insights in data that they weren’t specifically looking for.
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TownNews: Turning Media Data into Insights
TownNews, a leading provider of content management systems and platforms for U.S. media organizations, found that most of its customers, mid-sized to smaller community-based outlets, lacked deep insight into their content assets. They had long generated audience and editorial data from content management systems, traffic reports from Google Analytics, and advertising revenue reports. However, they lacked deep insight into their content assets, and knowing what content mattered most to their audience and advertisers. In most media organizations, data is siloed within departments. The advertising team can see how the ad stack is performing but doesn’t have access to editorial analytics, and vice-versa. No one can see the big picture.
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Informa Uses GoodData’s Professional Services to Create Industry-Leading Data Bundles for Aviation Week Brand
Informa's Aviation Week brand was facing the challenge of creating a flexible, customer-specific experience that satisfies each aviation community without exposing sensitive data from one company to another. The company's customer base consisted of commercial, military, and manufacturing customers that were interconnected but also disparate with their own unique data needs. Each customer could require access to one or more of Aviation Week’s vast datasets — which include fleet, flight, defense, and maintenance data. The challenge was to create accurate and secure data experiences that aligned with Aviation Week’s best-in-class reputation. Furthermore, the aviation industry was becoming more data-driven and competitors were prioritizing providing customers with stronger data analytics.
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Turning Customer and Agent Data Into Actionable Insights for Contact Center Optimization
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, was looking to improve its analytics capabilities. The company wanted to provide its customers with deeper and more actionable insights to maximize their performance. However, LiveVox's platform was primarily reporting on voice call interaction metrics and agent performance data. The company recognized a significant gap in analytics needs for customers who wanted to dig deeper into analytics beyond the pre-packaged reports that were currently available. LiveVox also recognized the rising market demand for self-service analytics and believed that delivering these advanced analytics features to a larger pool of customers would give them a strategic advantage over their competitors.
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Traveloka Manages a 10x Spike in Customer Support Requests with Domo
In 2020, Traveloka’s business was significantly impacted by the COVID-19 pandemic. The company, which provides a wide range of travel and lifestyle services, faced a dramatic drop in new bookings due to pandemic restrictions, border closures, and a significant decrease in flights. However, despite the decrease in new bookings, the company's workload did not slow down. Instead, the team was busier than ever providing customer support as travelers tried to cancel trips, get refunds, or reschedule trips. The company faced a significant spike in customer support volume, which it needed to manage effectively.
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CAE USA Sees Insight Take Flight Thanks to Domo
CAE USA, the largest segment of CAE’s Defense and Security business unit, initially implemented Domo as a sales and marketing tool nearly seven years ago. The company designs and builds flight simulators for the world’s most complex, high-tech aircraft, and also provides complete classroom and in-flight training. The company started using Domo to manage its business development process so sales and marketing teams could optimize their efforts. Then the finance department started using it to process forecasting, planning and reporting. Then the engineers got their hands on it. The company has about 300 regular users, with 75 of those classified as power users.
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National Tiles Simplifies its Contractor Management Process with Domo
National Tiles, a leading stone and tile installation provider in Australia, was struggling with a complex and error-prone process of scheduling jobs. The process required a team of schedulers to use multiple manual spreadsheets to book jobs. It would take the customer service team up to 10 minutes just to decide which contractor was capable of completing the installation, and then 20 more minutes to raise a purchase order. The process was not only time-consuming, but prone to errors. With information about contractor availability, skill sets, and locations all saved in different spreadsheets, the scheduling team constantly ran the risk of booking the wrong person for the job, frustrating the contractor and the customer in the process. It also began to affect the bottom line as mistakes would lead to overpaying for the installation, thereby eating into their margin.
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Gant Travel helps business travelers adapt to the pandemic with Domo
The COVID-19 pandemic had a significant impact on the business travel industry. Gant Travel, a corporate travel management company, had to pivot its services from booking business travel to helping customers understand their travel commitments so they could make alternative arrangements. The company needed to quickly disseminate information to its account managers and travel managers. Furthermore, as the pandemic continued, Gant Travel realized that the disruption in corporate travel would impact the company and its customers for many months. They needed to redesign their dashboards and reporting to meet the needs for traveling during and after COVID-19.
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How can data give your executive team a consistent source of truth?
Steuler Group, a manufacturing company with over 25 subsidiaries worldwide, faced a significant challenge in consolidating data from different sources and systems. This lack of a unified data source slowed down decision-making processes and hindered the company's ability to pivot processes, products, and operations effectively. The company's IT department was burdened with programming a system that could only be accessed by a few, and there was no single point of truth for data across the organization.
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Data Analysis Drives Informed and Reasoned Decision-Making
PuroEGO, a Spanish company in the textile sector, was facing challenges in accessing detailed information quickly for strategic decision-making. In the retail sector, an overview of the entire logistical value chain is needed to plan strategies that allow excess stock to be relocated and to know exactly what the profit margin is each day. Before choosing the Domo solution, PuroEGO would prepare their reports manually in Excel, a task that would take a dedicated person two days to complete. Therefore, from Monday to Wednesday each week, they would be working without a complete vision of their margin or surplus, and by the time they had finished collecting and analysing the data, it was already two days out of date. PuroEGO’s objective was to have better control of its margins and surplus so it could rotate its stock more effectively, thus reducing operating costs and increasing profits.
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Martinelli’s Unlocks Modern Business Insights with Domo
Before implementing Domo, Martinelli’s was struggling with a decades-old legacy ERP system and a spreadsheet-driven planning process. The company had very little insight into its business beyond its financial statements. Over the past ten years, Martinelli’s has digitally transformed operations by implementing new systems such as SAP S/4HANA, Workday Adaptive Planning, and ADP. While these systems helped the company generate more and better data, business users still found it difficult to access that data for driving decisions.
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NorthShore Care Supply Serves Customers More Effectively with Domo
Before implementing Domo, NorthShore Care Supply relied on a combination of internally built dashboards and basic analytics solutions to manage its analytics needs. However, having data stored in many locations and formats made it challenging for NorthShore to analyze its customer needs. The company's rapid business growth found it struggling to keep pace, requiring NorthShore to seek out a more capable BI solution. One of NorthShore’s key customer acquisition tools is its sampling program, which allows customers to try a product to find the right fit before placing an order. However, NorthShore was struggling to effectively track the sampling program and target its marketing communications towards interested prospects.
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New Zealand Rugby League Achieves Sellout Success with the Help of Domo
Rugby league is a significant part of life in New Zealand, but the pandemic severely disrupted it. While the game could be played safely at the club level within New Zealand and professionally in Australia, the country's stringent border controls made international play impossible for more than two years. To bring back international rugby league, New Zealand Rugby League (NZRL) knew it needed to leverage all the data at its disposal. After a two-year hiatus due to the pandemic, NZRL was given the chance to host an international doubleheader Test match, bringing the pinnacle rugby league event back to New Zealand shores. The challenge was to increase fan engagement and boost ticket sales for the match and beyond.
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Cozy Earth Builds a Luxury Lifestyle Empire with Help from Domo
Cozy Earth, a company that manufactures sleep products from bamboo, faced challenges in managing its supply chain and forecasting demand. The company's raw materials and final products are supplied from Asia, requiring precise forecasting up to nine months in advance. Over-ordering could tie up valuable cash in unsold products, while under-ordering could result in missed sales opportunities. Prior to implementing Domo, gathering data to inform forecasting was a complex, manual process that involved downloading reports from each separate channel, copying and pasting data into a spreadsheet, and spending hours working with the data before it was ready for use by decision-makers.
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GE Healthcare Finance Leverages Domo for Strategic Advantage
GE Healthcare, a leading healthcare company, was facing challenges with its existing BI tools. The company had several BI tools within finance, but no single solution supported a self-service model that allowed business users to easily create visualizations, share data, and support transactional level commentary. The existing system was causing internal frustration and required a high dependency on the technology team. Dashboards could take months to build, slowing down the decision-making process. The company needed a solution that could quickly share data and reports on a global scale for mass consumption.
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EDP Empowers a Green Energy Future with Help from Domo
EDP Comercial, a global leader in managing the transition to clean, renewable energy, was struggling with siloed data stuck in multiple departments across separate countries. The sheer volume of the data the company generated was overwhelming for business users when trying to use it to make decisions. The company needed a strategy that would allow it to treat data as the valuable corporate asset it is.
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BacklotCars Drives More User Engagement With Domo
BacklotCars, an online marketplace platform for auto dealers, was looking for a way to collect and integrate data directly into their platform. The company wanted to provide users with easy and instant access to relevant insights to inform their deals, instead of having to request a manual report. The sales staff was using Domo to collect insights which they then shared with their specific auto dealer customers. However, this process still created an extra step of having to create and send out the report.
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Life Time empowers healthy lives and a healthy business with Domo
Life Time, a healthy lifestyle company, was facing challenges in managing its rapid growth across multiple categories while navigating the operational difficulties posed by the pandemic. The company had expanded its digital offerings to include on-demand and live-streaming fitness classes, health talks, virtual coaching, meditation, and in-person class registration on its app. However, it needed a way to analyze the data generated by the app to better understand its members and their goals. Additionally, Life Time was struggling with a complex spreadsheet-driven finance reporting process that was time-consuming and left little time for data analysis.
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Grünenthal Creates Healthier Customer Relationships With Domo
Grünenthal, a global leader in pain management, was struggling to understand its customers due to patient privacy regulations. The company lacked customer data, making it difficult to know what customers thought about its products and marketing strategies. This lack of data led to a culture where decisions were made based on gut feelings rather than concrete data. Grünenthal needed a solution that would allow it to overcome its data challenges and change its culture.
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Do the Jerseys Matter? | How the NBA is Using Domo to Estimate Viewership
The NBA, a global media company, needs to accurately estimate the viewership for every single game to make key decisions, including which games are broadcast on which networks and which games receive advanced promotion. The NBA’s success requires the organization to accurately estimate the viewership for every single game, using that information to make key decisions, including which games are broadcast on which networks and which games receive advanced promotion. The NBA needed more data, and more speed and agility to put it together, so they could gain insights that would help the NBA succeed in an increasingly competitive media landscape.
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Intermix Delivers Data- Driven Fashion With Domo
Before Domo, Intermix had valuable customer data siloed across its marketing department, ecommerce operations, and retail locations. Because data was disconnected, a stylist making a recommendation about a pair of jeans had no visibility into the fact that her customer had been browsing dresses online the day before, which items were sitting in her online cart that she might want to try on, or the effectiveness of online promotions in spurring offline sales. The company struggled with store teams lacking real-time visibility into what items had been sold in a day on the website, often leading to the overselling of available stock and resulting in cancelled website orders.
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TheraSkin Finds Beauty in Data With Domo
Before Domo, TheraSkin often found remarkable differences in information between all its different data sources, with no way to easily identify which, if any, was the correct version. Not only was it time-consuming to collect and verify data, but analysts would then have to spend more hours manually building charts, dashboards, and reports. By the time the data got into the hands of business users, it was often too stale to use effectively.
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Swagelok Distributors Improve Customer Connections With Domo
Swagelok Albany found itself unable to efficiently leverage its business data. Information was spread across multiple systems, which could take hours to collect and process before it could be analyzed. This lack of insight began to impact the customer experience. Swagelok Albany struggled to know whether it had the inventory in place to process a sales order or if its marketing analytics indicated buyer intent based on the web pages a customer spent time on. Sales staff would have to wait for reports to arrive in their inbox before taking action.
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iPro Puts Big Analytics Into the Hands of Independent Grocers With Domo
Before the implementation of Domo, iPro Systems, the data and analytics arm of Alliance Retail Group, was primarily focused on billing and adjudication. The company desired to share business insights with retailers and vendors, but this proved to be a challenge due to the complexity of the data. This complexity consumed a significant amount of the analytics team’s time and only allowed for limited, intermittent spreadsheet-based reporting. The company needed a solution that could handle the complexity of the data and provide insights in a more efficient and accessible manner.
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Torchy’s Tacos Makes Data a Key Ingredient to Success With Domo
Before Domo, Torchy’s struggled with a data collection and reporting process that might make sense when running a single food truck, but not a taco empire. The finance team would have to manually collect data across disparate data sources, build reports one by one in Excel, and then send reports out to each store operator. With more than 100 stores to track, the finance team spent all its time on reporting, with limited time left over for analysis.
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Texas Tech Credit Union Delivers a Smarter Member Experience With Domo
Before Domo, Texas Tech Credit Union (TTCU) struggled to leverage its customer data in a way that would allow it to make agile business decisions required to keep pace with customer needs. The credit union had multiple data sources, which could introduce discrepancies. It was hard for people to trust data, and everything took longer. They could get a request for a field or a new piece of information and then have to work for eight hours to bring that piece of data into a visualization because most people don’t want to look at rows and columns. TTCU also had to compete against well-funded national banks, scrappy fintechs, and other local financial institutions, and it had to leverage data if it hoped to break through the noise of the market.
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Sportsnet Scores Winning Customer Insights With Domo
Sportsnet, Canada’s number one sports network, connects Canadian sports fans with their favorite teams and leagues across various sports by delivering thousands of hours of live games, news, and original content each year across regional and national TV networks, radio networks, digital audio, and online streaming. One of Sportsnet’s fastest-growing products is its direct-to-consumer streaming platform, SN NOW, which provides on-demand access to live events from NHL, NBA, MLB, WWE, Bundesliga, and more. The challenge was to understand what each fan wants so they don’t miss a moment of the action. The company needed a solution to bring all its data together in one powerful visualization solution so business users could access the information they need without effort.
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Domo Powers Insights Across KOKO Networks
KOKO Networks, a company that is scaling a proprietary technology platform to protect Africa’s forests from the destructive charcoal cooking fuel industry, was facing challenges with its data visualization software. The company was dealing with a large volume of data from three disparate databases, which led to issues with dashboard speed and performance. As the company was growing rapidly, it needed a solution that was easy to use and could be quickly adopted by new team members. Additionally, the solution needed to be affordable and manageable by the analytics department.
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