Domo Case Studies Swagelok Distributors Improve Customer Connections With Domo

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	Swagelok Distributors Improve Customer Connections With Domo Domo

Swagelok Distributors Improve Customer Connections With Domo

Domo

Technology Category	Analytics & Modeling - Big Data Analytics Analytics & Modeling - Real Time Analytics
Applicable Functions	Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	Data Science Services
Challenge	Swagelok Albany found itself unable to efficiently leverage its business data. Information was spread across multiple systems, which could take hours to collect and process before it could be analyzed. This lack of insight began to impact the customer experience. Swagelok Albany struggled to know whether it had the inventory in place to process a sales order or if its marketing analytics indicated buyer intent based on the web pages a customer spent time on. Sales staff would have to wait for reports to arrive in their inbox before taking action. Read More
About Customer	The Swagelok Company is one of the world’s leading manufacturers of high-quality fluid system components. Operating through a network of independent sales and service centers, its products are found across North America, Europe, and Asia, not to mention on Mars: its fittings were used on Viking 1 on its mission to collect soil samples from the Red Planet. To better serve customers and manage supply chain challenges, Swagelok Texas MidCoast and Albany distributors rely on Domo to enable data-driven decision-making. Read More
Solution	Thanks to Domo, the distributors can now see everything from inventory to orders to web traffic on a single dashboard, allowing them to improve their customer experience and operational efficiency. For example, Swagelok Albany uses Domo to monitor its customer usage trends so that it can order materials in bulk to get better discounts without fear of being left with excess products. Domo’s automation is used throughout the organization to share data with both employees and customers. For example, Swagelok Albany uses Domo to send regular open order reports that are tailored to the information each client has requested to track. The report is created and sent automatically, freeing up customer support staff from having to manually process and send the report. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Analytics & Modeling - Real Time Analytics

Applicable Functions

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

Data Science Services

Challenge

Swagelok Albany found itself unable to efficiently leverage its business data. Information was spread across multiple systems, which could take hours to collect and process before it could be analyzed. This lack of insight began to impact the customer experience. Swagelok Albany struggled to know whether it had the inventory in place to process a sales order or if its marketing analytics indicated buyer intent based on the web pages a customer spent time on. Sales staff would have to wait for reports to arrive in their inbox before taking action.

About Customer

The Swagelok Company is one of the world’s leading manufacturers of high-quality fluid system components. Operating through a network of independent sales and service centers, its products are found across North America, Europe, and Asia, not to mention on Mars: its fittings were used on Viking 1 on its mission to collect soil samples from the Red Planet. To better serve customers and manage supply chain challenges, Swagelok Texas MidCoast and Albany distributors rely on Domo to enable data-driven decision-making.

Solution

Thanks to Domo, the distributors can now see everything from inventory to orders to web traffic on a single dashboard, allowing them to improve their customer experience and operational efficiency. For example, Swagelok Albany uses Domo to monitor its customer usage trends so that it can order materials in bulk to get better discounts without fear of being left with excess products. Domo’s automation is used throughout the organization to share data with both employees and customers. For example, Swagelok Albany uses Domo to send regular open order reports that are tailored to the information each client has requested to track. The report is created and sent automatically, freeing up customer support staff from having to manually process and send the report.

Impact #1	Improved customer experience through proactive inventory management
Impact #2	Increased operational efficiency through data integration
Impact #3	Automated report generation freeing up customer support staff

Impact #1

Improved customer experience through proactive inventory management

Impact #2

Increased operational efficiency through data integration

Impact #3

Automated report generation freeing up customer support staff

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Overview

Swagelok Distributors Improve Customer Connections With Domo

Operational Impact