Domo Case Studies National Tiles Simplifies its Contractor Management Process with Domo

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	National Tiles Simplifies its Contractor Management Process with Domo Domo

National Tiles Simplifies its Contractor Management Process with Domo

Domo

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Construction & Infrastructure
Applicable Functions	Logistics & Transportation
Use Cases	Supply Chain Visibility Remote Asset Management
Services	System Integration
Challenge	National Tiles, a leading stone and tile installation provider in Australia, was struggling with a complex and error-prone process of scheduling jobs. The process required a team of schedulers to use multiple manual spreadsheets to book jobs. It would take the customer service team up to 10 minutes just to decide which contractor was capable of completing the installation, and then 20 more minutes to raise a purchase order. The process was not only time-consuming, but prone to errors. With information about contractor availability, skill sets, and locations all saved in different spreadsheets, the scheduling team constantly ran the risk of booking the wrong person for the job, frustrating the contractor and the customer in the process. It also began to affect the bottom line as mistakes would lead to overpaying for the installation, thereby eating into their margin. Read More
About Customer	National Tiles is one of Australia’s leading stone and tile installation providers. The company is trusted by customers to help make their homes comfortable and beautiful on-time and on-budget. However, with locations, contractors, and customers spread across the continent, something as simple as scheduling a job was a complex, error-prone process. The company had a process that required a team of schedulers to use multiple manual spreadsheets to book jobs. This process was not only time-consuming but also prone to errors, which began to affect the company's bottom line. Read More
Solution	National Tiles implemented Domo, replacing its manual spreadsheets with a Domo dashboard. This dashboard allows the team to see a full list of jobs and what stage they’re at using data automatically pulled from their ERP. Using the inline editor, schedulers can filter contractors to find and book one who is available, has the skills, and is in the right location for a project. This new Domo-powered process has helped remove every single error that schedulers were making when booking contractors. Not only that, but their scheduling process is now scalable to meet the company’s growth expectations, providing visibility into both job projects and company finances. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Construction & Infrastructure

Applicable Functions

Logistics & Transportation

Use Cases

Supply Chain Visibility

Remote Asset Management

Services

System Integration

Challenge

National Tiles, a leading stone and tile installation provider in Australia, was struggling with a complex and error-prone process of scheduling jobs. The process required a team of schedulers to use multiple manual spreadsheets to book jobs. It would take the customer service team up to 10 minutes just to decide which contractor was capable of completing the installation, and then 20 more minutes to raise a purchase order. The process was not only time-consuming, but prone to errors. With information about contractor availability, skill sets, and locations all saved in different spreadsheets, the scheduling team constantly ran the risk of booking the wrong person for the job, frustrating the contractor and the customer in the process. It also began to affect the bottom line as mistakes would lead to overpaying for the installation, thereby eating into their margin.

About Customer

National Tiles is one of Australia’s leading stone and tile installation providers. The company is trusted by customers to help make their homes comfortable and beautiful on-time and on-budget. However, with locations, contractors, and customers spread across the continent, something as simple as scheduling a job was a complex, error-prone process. The company had a process that required a team of schedulers to use multiple manual spreadsheets to book jobs. This process was not only time-consuming but also prone to errors, which began to affect the company's bottom line.

Solution

National Tiles implemented Domo, replacing its manual spreadsheets with a Domo dashboard. This dashboard allows the team to see a full list of jobs and what stage they’re at using data automatically pulled from their ERP. Using the inline editor, schedulers can filter contractors to find and book one who is available, has the skills, and is in the right location for a project. This new Domo-powered process has helped remove every single error that schedulers were making when booking contractors. Not only that, but their scheduling process is now scalable to meet the company’s growth expectations, providing visibility into both job projects and company finances.

Impact #1	Eliminated manual spreadsheets
Impact #2	Simplified the process of scheduling jobs
Impact #3	Reduced the risk of booking the wrong contractor for a job

Impact #1

Eliminated manual spreadsheets

Impact #2

Simplified the process of scheduling jobs

Impact #3

Reduced the risk of booking the wrong contractor for a job

Benefit #1	Save 30 minutes per job
Benefit #2	Booking 10 to 15 jobs a day, saving the equivalent of one full-time person

Benefit #1

Save 30 minutes per job

Benefit #2

Booking 10 to 15 jobs a day, saving the equivalent of one full-time person

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Overview

National Tiles Simplifies its Contractor Management Process with Domo

Operational Impact

Quantitative Benefit