GoodData
Case Studies
Turning Customer and Agent Data Into Actionable Insights for Contact Center Optimization
Overview
Turning Customer and Agent Data Into Actionable Insights for Contact Center OptimizationGoodData |
Platform as a Service (PaaS) - Data Management Platforms | |
Telecommunications | |
Sales & Marketing Business Operation | |
Predictive Maintenance | |
Data Science Services System Integration | |
Operational Impact
Improved analytics capabilities with added features and robust data sets | |
100% scalable solution | |
Can easily manage and push new updates to workspaces | |
Quantitative Benefit
Helped grow customer base to 70+ over five years | |