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Extreme Mustang Makeover
The Mustang Heritage Foundation holds eight non-profit competitions for horse enthusiasts across the country to highlight the value of training wild horses. It has always been challenging to receive live feedback from scattered audiences in real-time -while still maintaining overall fan satisfaction for event contests. During the biggest event of the year, The Extreme Mustang Makeover Competition, the Foundation implemented an innovative mobile voting campaign to help facilitate choosing the Fan Favorite Winner.
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Health and Fitness Company sets sales record with Trumpia
Morelli Fit, a health and fitness company, was looking for new ways to reach people looking to turn their lives around. They had a large following on social media (over 5 million total followers) and wanted to leverage this to convert followers into loyal customers. Nearly 90% of their business was being generated on mobile, so they explored SMS as an option to become a vital part of their sales strategy.
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Soldiers’ Angels helps hundreds of veterans with SMS
Soldiers’ Angels, a non-profit organization that provides aid to the men and women of all branches of the United States military, their families, and a growing veteran population, faced a significant challenge in reaching out to low-income and homeless veterans. Many of these veterans did not have reliable access to email, but most of them had cell phones due to government relief programs. Soldiers’ Angels needed an affordable and effective texting solution to reach out to this population. Additionally, as a non-profit with a small staff, they needed a solution that was easy to use and would help them manage their operations more effectively during high-volume calls on signup day.
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UW Higher Education Location Program
The UW Higher Education Location Program (UW HELP) was facing a challenge in effectively communicating with their students. They realized that traditional methods like email were not yielding the desired results, as a majority of their students, who are millennials, preferred text messaging as their primary form of communication. UW HELP wanted to increase the number of FAFSA and scholarship applications and also automate their messaging system to free up their staff for more student-centric tasks.
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InJoy Health and Education: Trumpia’s consulting team helps InJoy reach more young parents
InJoy, a company that produces informative videos for expecting families, was struggling to reach its target audience through traditional media channels. They used printed collateral to drive traffic to their website, where they posted their educational parenting videos. However, this type of advertising didn’t yield the results that they were hoping for. They were seeking a service that would help them reach young parents through their preferred communication method: texting.
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SEETS Nonprofit uses Trumpia to give students free tickets to cultural events
SEETS, a nonprofit organization based in San Luis Obispo, provides free tickets for live music, dance, and theatre events to students and parents. When a cultural organization has spare tickets that they may be unable to sell, they can donate them to SEETS. However, the success of their outreach depended on having a solid way to communicate with their audience. They knew that meant a texting solution because their audience comprised of youth and their busy parents. After shopping around, it became clear that Trumpia’s automation capabilities met their needs and would help make their program a success.
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McConnell Air Force Base uses Trumpia to connect with service personnel and their families
McConnell Air Force Base, home to thousands of soldiers, civilians, veterans and their families, was facing a challenge with low event attendance and underutilization of their recreational facilities. Despite the marketing team's commitment to throwing the best events possible on the base, they were struggling to engage with the McConnell family effectively. They realized that they needed a better way to grow their contact list and reach out to the base’s community. They decided to opt for Trumpia’s strategic texting solution based on strong recommendations from other military bases.
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University of Illinois, Chicago University Housing Department uses SMS to communicate with tenants
UIC Housing was facing a challenge with their student-residents not meeting deadlines for filling out applications and signing contracts. The traditional method of communication, email, was not effective as it had a low open rate. They needed a more effective way to reach their students and ensure they meet their deadlines. In a poll, it was found that 85% of college students prefer text reminders for completing important paperwork. UIC Housing wanted to leverage this preference for text communication to improve their interaction with students.
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Mercer Area School District uses Trumpia to send attention-grabbing critical alerts
The Mercer Area School District was in need of a more efficient communication method during critical situations. The traditional methods of communication such as emails and phone calls were not effective. Emails often went unnoticed and making individual phone calls to each parent, student, faculty, and staff member was time-consuming and impractical.
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Performance marketer Katch integrates their data with Trumpia to automate targeted messages
Katch, a software company and marketing agency, was facing two main challenges. Firstly, they were handling messaging for their premium clients, sending emails on their behalf. However, the performance of email marketing was not up to the mark, and Katch was looking for a solution that could provide more impact and a higher return on investment. Secondly, Katch needed a system that could sync their collected customer data with a texting provider's system to send highly targeted and relevant messages. They had invested significant resources in data acquisition, and it was crucial for them to find a provider that could utilize this data effectively.
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ab+c Creative Intelligence uses mobile keywords to help the Delaware Office of Highway Safety get drunk drivers home safe
The Delaware Office of Highway Safety was looking for a potentially viral way to prevent drunk driving in their state, but needed a strategy to promote a way for impaired drivers to get the information they needed. They hired a marketing agency called ab+c Creative Intelligence, to help them drive down the number of intoxicated drivers getting behind the wheel. The challenge was to create a campaign that would deter intoxicated citizens from driving and provide them with an alternative way to get home safely.
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Banking on the Go
In the digital era, customers want to easily communicate with businesses in the same way they access their services on demand. Despite the rise of various digital communication platforms, SMS still plays a vital role in helping digital organisations stay in touch with their users. For Arab National Bank, SMS is fundamental to the overall mobile banking experience. The bank utilises several flexible tools to extract data and insights during a customer’s journey. However, the bank needed a way to integrate SMS into its internal CRM system to improve its operational efficiencies and enhance customer experiences.
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App Your Service
RIZEK, an on-demand service delivery app based in Abu Dhabi, needed to ensure effective and timely communication with its users. The company offers a variety of home services across several categories, including home care, car services, beauty, healthcare, and more. Regularly updating customers about the status of their services, transactional details, promotional information, and other types of communication was critical to their business. They needed a technology that could ensure these types of information were communicated effectively and on time.
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Leading With Trust
The Kingdom of Saudi Arabia is pushing to become the most prominent digital economy in the region, leading to a wave of fintech startups in the country. One such startup is Circlys, a public savings platform that was initially launched as a paper-based company in 2015 and digitised in 2017. The traditional practice of ROSCA (rotating savings and credit association) for savings was widespread in Saudi society but was often plagued by issues such as poor record keeping, reliability, and inability to offer long term savings. The digital version of ROSCA mitigates many of these concerns and allows users to join savings circles easily and transact digitally.
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SPL: Improving customer service and ensuring faster, more accurate deliveries
SPL, a government-operated postal services firm in Saudi Arabia, was tasked with ensuring the security and reliability of deliveries across the Kingdom. With the rise of Saudi Arabia in the ranks of global e-commerce markets, SPL needed faster, more accurate communication with customers, government officials, business partners, and transport teams. For over 20 years, SPL used one-way SMS to send delivery updates and customers could only connect with the company through a call center or social media. If shipping information was inaccurate or incomplete, SPL had to find that customer, which could delay receipt of their package.
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Success stories powered by Unifonic: BIMA
BIMA, Oman’s largest insurance aggregator portal, was facing challenges in ensuring a good customer experience while protecting data and maintaining compliance in the highly competitive insurance brokerage market. The company, which accounts for 10 percent of the country’s motor insurance market and processes around 500 policies every day, needed a more efficient way to communicate with its customers. The company's legacy communication systems were not meeting its marketing and customer support requirements.
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How The SaaSy People Create Better Customer Experience with Vonage Contact Center
The SaaSy People, a UK-based company, provides fully managed, multi-channel outsourced customer support tailored for growing businesses. The company aims to differentiate these businesses from their competition by delivering exceptional customer experiences. However, to achieve this, The SaaSy People needed a contact center solution that could be deeply integrated into their CRM, allowing for personalized, meaningful connections across every channel. The solution also needed to be flexible and scalable, enabling their agents to deliver excellent customer engagement anytime, anywhere.
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Hearing Healthcare Provider Demant Listens to Customers’ Demands for Remote Care Solutions
Demant, a hearing healthcare technology provider, was facing a challenge in providing care to its customers, many of whom are elderly and have mobility issues. The traditional process of hearing checks and device fittings required multiple trips, which was difficult or impossible for many customers. The COVID-19 pandemic further accelerated the need for a remote solution. Demant wanted to build a solution that could be iterated and innovated in the years to come, and that would provide care safely and securely, no matter where the customer is located.
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Key Travel Provides Nonprofits with Seamless Omnichannel Experience via Vonage
Key Travel, the world’s largest travel agency focused exclusively on nonprofits, needed a reliable communication system to cater to its global customer base. Their customers, who are often on the move, required the ability to book trips and accommodations on the fly and connect with an agent if their plans changed quickly. The organization's previous unified communications system, run by a third-party managed service partner, was not always reliable. This led Key Travel to start looking for a new vendor in 2018.
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Cuemath: A Global After-School Math Program
Cuemath, a global after-school math program based in India, was looking for a scalable and flexible platform that could host over 400,000 virtual classes per month across 70+ countries. The company wanted to expand its reach to students around the world, and needed a solution that could handle the ins and outs of user connectivity, while they concentrate on building learning and teaching solutions for 21st century learners. The challenge was to find a technology that could easily integrate into their existing user experiences, and be accessible from within the application over the Internet - across web browsers, mobile devices and desktops, with no additional downloads or plugins.
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PUBG Strengthens Platform Security with Vonage Verify API
PUBG Corporation, the publisher and developer of the blockbuster battle royale video game, PlayerUnknown’s Battlegrounds (PUBG), needed to strengthen its platform security. The company wanted to safeguard its site against fraud and illegal activity, and prevent the re-registration of banned hack users and reduce the number of fraudulent users. The challenge was to find a partner that could provide a simple, secure experience for players around the world, and add a layer of protection at scale and within budget.
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How Túlka Disrupts the Interpretation Space with Vonage APIs
The interpretation market was ripe for disruption and innovation, and the team at Túlka saw a need for a more modern approach. They needed an API platform that could provide high-quality, reliable, and seamless connections for their unique on-demand interpretation application. The challenge was to create a system that could facilitate roughly 1,000 interactions every day, 24/7, and connect users within eight seconds through either video or voice call.
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Headsets.com Built a Contact Center’s Contact Center with Vonage
Headsets.com, a leading headset supplier in North America, was using a legacy on-premise solution that was becoming obsolete and did not provide the kind of flexible, reliable connection to support the future of hybrid and remote work. The company needed a solution that would allow its agents to collaborate across the organization to most effectively serve customers, resolve their issues, and create an excellent customer experience. The challenge was to find a solution that would provide seamless integration from the same platform, enabling agents to choose when, where, and how they're 'in the office'.
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ClearFreight Connects Teams Around the World with Vonage
ClearFreight, an international logistics firm, was in need of a change when its contract with a legacy communications provider ended. The company has a global team and required a solution that could cater to this scale. They were heavily invested in Microsoft Teams and needed a solution that could integrate seamlessly with it. They also needed a partner that could provide real-time support and help them adjust and address issues as they arise.
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LegalPlace Provides Customer Support to Entrepreneurs Powered by Vonage
LegalPlace, a France-based company providing legal services and guidance to entrepreneurs, was struggling with its customer support system. The sales team was overwhelmed with the volume of calls, fielding over 200 - 300 calls a day. The company had a single contact number and the team had to manually transfer calls to the right person. This was not only inefficient but also affected the customer experience as it increased the time to first contact.
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HeyHi Powers Global Online Education Platform with Vonage
As HeyHi developed it became clear that in order to provide meaningful, engaging educational tools to students regardless of geographical location, the company needed to find a partner who could provide a reliable, scalable video solution and innovation support. As schools around the globe shifted to remote learning overnight, the HeyHi solution, still in its infancy and not fully implemented, needed to deliver on its promise, and fast. A large school in Vietnam turned to HeyHi to support its teachers and students in this new remote environment, and the small but dedicated HeyHi team worked 10-15 times harder than ever to make it happen.
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Patronus Leverages Bandwidth App Platform, Gives Campus Students a Modern Way to Get Home Safely
Patronus was founded in 2013 with the aim of modernizing the way students access emergency help on college campuses. The company believed that the existing standards, which included blue call boxes and running to the nearest landline phone, were outdated considering the ubiquity of mobile phones. After a year of product development and user testing, Patronus was in search of a voice and messaging API partner that could help it evolve with future versions of the application. The company wanted a platform provider that would help tackle challenges as they arose and could scale for what was poised to be a significant growth story.
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Phone.com Relies on Bandwidth Communications APIs to Help Deliver the Ultimate Business Phone Experience
Phone.com, a cloud-based phone system provider, was facing challenges with its primary communications platform as a service (CPaaS) partner. The partner was lacking in providing quick and easy access to phone numbers in area codes nationwide, a simple process for provisioning numbers and features through easy-to-use tools, and pricing that delivers economies of scale rather than acting as a penalty for growth. The biggest complaints were in the areas of cost and customer service.
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GigSalad Switches to Bandwidth for Higher Quality Communications APIs to Help Artists Get Gigs and Event Hosts Book Talent
GigSalad is an online talent marketplace that connects talent with event hosts nationwide. The platform was facing challenges with its messaging system, which is a crucial part of its service. Prior to becoming a Bandwidth customer, GigSalad was using a telco-based email gateway for sending messages between its members. However, when they needed to scale up in response to demand for the service, message deliverability rates with their previous provider dropped significantly. This was a major issue as GigSalad customers relied heavily on its messaging features to initiate booking.
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McLeod Software Uses Bandwidth Communications API Platform to Enable SMS Communications
McLeod Software’s LoadMaster is a leading software solution for asset-based trucking companies. It is used by over 600 companies in North America, with over 28,000 professionals using it daily. However, McLeod’s customers needed an easy way to communicate with their drivers, many of whom do not own smartphones. The drivers were already communicating via text messaging, but the messages were not being captured within the software platform. To integrate these text conversations within the platform, McLeod required a simple set of APIs and SDKs that would automate everything. Since McLeod’s customers install the LoadMaster software on-premise within their organizations, the company also needed a solution that would work within each of its customers’ environments, without fail.
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