Vonage Case Studies Hearing Healthcare Provider Demant Listens to Customers’ Demands for Remote Care Solutions

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	Hearing Healthcare Provider Demant Listens to Customers’ Demands for Remote Care Solutions Vonage

Hearing Healthcare Provider Demant Listens to Customers’ Demands for Remote Care Solutions

Vonage

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Product Research & Development Sales & Marketing
Use Cases	Remote Collaboration Remote Patient Monitoring
Services	Software Design & Engineering Services System Integration
Challenge	Demant, a hearing healthcare technology provider, was facing a challenge in providing care to its customers, many of whom are elderly and have mobility issues. The traditional process of hearing checks and device fittings required multiple trips, which was difficult or impossible for many customers. The COVID-19 pandemic further accelerated the need for a remote solution. Demant wanted to build a solution that could be iterated and innovated in the years to come, and that would provide care safely and securely, no matter where the customer is located. Read More
About Customer	Demant is a world-leading hearing healthcare and technology group that has been operating since 1904. The company offers innovative technologies, solutions and know-how to help improve people’s health and hearing. This includes hearing care, hearing aids, hearing implants, diagnostic equipment and services, and audio solutions. Demant is headquartered in Denmark and has a global team of 16,500 employees. The company offers life-changing hearing healthcare solutions in 130 countries around the world. A significant number of Demant’s end users are elderly and many have mobility issues. Read More
Solution	Demant chose to use the Vonage Communications Platform to offer remote hearing consultations through a mobile application. This was made possible using the Vonage Video and SMS APIs. The Vonage SMS API enhances the interaction by providing Demant customers with meeting links, reminders, and the ability to rate their experience - right at their fingertips. As a technology innovator, Demant is always looking for ways to go above and beyond to provide for their customers. To improve the lives of hearing aid wearers and the healthcare professionals that support them, Demant only engages with top-end technology providers for their innovations. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Product Research & Development

Sales & Marketing

Use Cases

Remote Collaboration

Remote Patient Monitoring

Services

Software Design & Engineering Services

System Integration

Challenge

Demant, a hearing healthcare technology provider, was facing a challenge in providing care to its customers, many of whom are elderly and have mobility issues. The traditional process of hearing checks and device fittings required multiple trips, which was difficult or impossible for many customers. The COVID-19 pandemic further accelerated the need for a remote solution. Demant wanted to build a solution that could be iterated and innovated in the years to come, and that would provide care safely and securely, no matter where the customer is located.

About Customer

Demant is a world-leading hearing healthcare and technology group that has been operating since 1904. The company offers innovative technologies, solutions and know-how to help improve people’s health and hearing. This includes hearing care, hearing aids, hearing implants, diagnostic equipment and services, and audio solutions. Demant is headquartered in Denmark and has a global team of 16,500 employees. The company offers life-changing hearing healthcare solutions in 130 countries around the world. A significant number of Demant’s end users are elderly and many have mobility issues.

Solution

Demant chose to use the Vonage Communications Platform to offer remote hearing consultations through a mobile application. This was made possible using the Vonage Video and SMS APIs. The Vonage SMS API enhances the interaction by providing Demant customers with meeting links, reminders, and the ability to rate their experience - right at their fingertips. As a technology innovator, Demant is always looking for ways to go above and beyond to provide for their customers. To improve the lives of hearing aid wearers and the healthcare professionals that support them, Demant only engages with top-end technology providers for their innovations.

Impact #1	Demant now offers remote hearing consultations through a mobile application.
Impact #2	Customers receive meeting links, reminders, and the ability to rate their experience via SMS.
Impact #3	The solution provides care safely and securely, no matter where the customer is located.

Impact #1

Demant now offers remote hearing consultations through a mobile application.

Impact #2

Customers receive meeting links, reminders, and the ability to rate their experience via SMS.

Impact #3

The solution provides care safely and securely, no matter where the customer is located.

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Overview

Hearing Healthcare Provider Demant Listens to Customers’ Demands for Remote Care Solutions

Operational Impact