Trumpia Case Studies University of Illinois, Chicago University Housing Department uses SMS to communicate with tenants

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	University of Illinois, Chicago University Housing Department uses SMS to communicate with tenants Trumpia

University of Illinois, Chicago University Housing Department uses SMS to communicate with tenants

Trumpia

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Education
Applicable Functions	Human Resources
Use Cases	Campus Area Network
Services	System Integration
Challenge	UIC Housing was facing a challenge with their student-residents not meeting deadlines for filling out applications and signing contracts. The traditional method of communication, email, was not effective as it had a low open rate. They needed a more effective way to reach their students and ensure they meet their deadlines. In a poll, it was found that 85% of college students prefer text reminders for completing important paperwork. UIC Housing wanted to leverage this preference for text communication to improve their interaction with students. Read More
About Customer	The customer in this case study is the University of Illinois, Chicago (UIC) Campus Housing. UIC Campus Housing aims to provide an educational advantage to their student-residents by providing a better living experience through open communication. They strive to create a vibrant living environment in the heart of Chicago. Their goal is to engage their students with great services and interactions. However, they were facing a challenge in communicating effectively with their students, particularly in ensuring that they meet deadlines for filling out applications and signing contracts. Read More
Solution	Trumpia, a provider of SMS services, offered a solution to UIC Housing's communication challenge. They suggested that more applicants could be opted-in if it was part of their application process. They also text-enabled UIC Housing's phone number with landline texting. This allowed UIC Housing to engage in two-way conversations with their students, send them reminders, and address any concerns. The solution was highly effective, with UIC Housing seeing high response and engagement rates. Out of the 40,000 students they handled, nearly 99% of them opted in to texting. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Education

Applicable Functions

Human Resources

Use Cases

Campus Area Network

Services

System Integration

Challenge

UIC Housing was facing a challenge with their student-residents not meeting deadlines for filling out applications and signing contracts. The traditional method of communication, email, was not effective as it had a low open rate. They needed a more effective way to reach their students and ensure they meet their deadlines. In a poll, it was found that 85% of college students prefer text reminders for completing important paperwork. UIC Housing wanted to leverage this preference for text communication to improve their interaction with students.

About Customer

The customer in this case study is the University of Illinois, Chicago (UIC) Campus Housing. UIC Campus Housing aims to provide an educational advantage to their student-residents by providing a better living experience through open communication. They strive to create a vibrant living environment in the heart of Chicago. Their goal is to engage their students with great services and interactions. However, they were facing a challenge in communicating effectively with their students, particularly in ensuring that they meet deadlines for filling out applications and signing contracts.

Solution

Trumpia, a provider of SMS services, offered a solution to UIC Housing's communication challenge. They suggested that more applicants could be opted-in if it was part of their application process. They also text-enabled UIC Housing's phone number with landline texting. This allowed UIC Housing to engage in two-way conversations with their students, send them reminders, and address any concerns. The solution was highly effective, with UIC Housing seeing high response and engagement rates. Out of the 40,000 students they handled, nearly 99% of them opted in to texting.

Impact #1	Improved communication with students
Impact #2	High response and engagement rates
Impact #3	Effective reminders for students to meet deadlines

Impact #1

Improved communication with students

Impact #2

High response and engagement rates

Impact #3

Effective reminders for students to meet deadlines

Benefit #1	99% opt-in rate for texting among students

Benefit #1

99% opt-in rate for texting among students

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Overview

University of Illinois, Chicago University Housing Department uses SMS to communicate with tenants

Operational Impact

Quantitative Benefit