Unifonic Case Studies App Your Service

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	App Your Service Unifonic

App Your Service

Unifonic

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Consumer Goods Healthcare & Hospitals
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Chatbots Remote Collaboration
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	RIZEK, an on-demand service delivery app based in Abu Dhabi, needed to ensure effective and timely communication with its users. The company offers a variety of home services across several categories, including home care, car services, beauty, healthcare, and more. Regularly updating customers about the status of their services, transactional details, promotional information, and other types of communication was critical to their business. They needed a technology that could ensure these types of information were communicated effectively and on time. Read More
About Customer	RIZEK is an Abu-Dhabi headquartered company that considers itself a 'super app,' connecting users with a variety of home services with the click of a button. The services are available across several categories, including home care, car services, beauty, healthcare, and so on. The app was the first to offer COVID-19 PCR tests at home during the pandemic’s peak. The company has established itself as a strong player in the UAE over the past couple of years and is now planning for an aggressive expansion to Egypt and Saudi Arabia. Read More
Solution	RIZEK chose Unifonic’s cloud platform for its strong regional presence. The platform is designed to make omnichannel communication easy to deploy and manage through a single API that covers SMS, voice, and conversational messaging apps such as WhatsApp, Twitter, Facebook Messenger, and so on. The company is currently using Unifonic’s services ad hoc, with plans to leverage more over the coming months. Before onboarding more services, RIZEK wants to identify the right use cases and the right approaches of plugging it into the ecosystem. Once these use cases are finalised, they will assess the market and Unifonic will be one of the strongest vendors for them since they already have a collaboration with them. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Consumer Goods

Healthcare & Hospitals

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Chatbots

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

RIZEK, an on-demand service delivery app based in Abu Dhabi, needed to ensure effective and timely communication with its users. The company offers a variety of home services across several categories, including home care, car services, beauty, healthcare, and more. Regularly updating customers about the status of their services, transactional details, promotional information, and other types of communication was critical to their business. They needed a technology that could ensure these types of information were communicated effectively and on time.

About Customer

RIZEK is an Abu-Dhabi headquartered company that considers itself a 'super app,' connecting users with a variety of home services with the click of a button. The services are available across several categories, including home care, car services, beauty, healthcare, and so on. The app was the first to offer COVID-19 PCR tests at home during the pandemic’s peak. The company has established itself as a strong player in the UAE over the past couple of years and is now planning for an aggressive expansion to Egypt and Saudi Arabia.

Solution

RIZEK chose Unifonic’s cloud platform for its strong regional presence. The platform is designed to make omnichannel communication easy to deploy and manage through a single API that covers SMS, voice, and conversational messaging apps such as WhatsApp, Twitter, Facebook Messenger, and so on. The company is currently using Unifonic’s services ad hoc, with plans to leverage more over the coming months. Before onboarding more services, RIZEK wants to identify the right use cases and the right approaches of plugging it into the ecosystem. Once these use cases are finalised, they will assess the market and Unifonic will be one of the strongest vendors for them since they already have a collaboration with them.

Impact #1	RIZEK was able to effectively and timely communicate with its users, providing them with regular updates about the status of their services, transactional details, promotional information, and other types of communication.
Impact #2	The company was able to create delightful customer experiences, which is a key component of their business strategy.
Impact #3	RIZEK was able to establish itself as a strong player in the UAE and is now planning for an aggressive expansion to Egypt and Saudi Arabia.

Impact #1

RIZEK was able to effectively and timely communicate with its users, providing them with regular updates about the status of their services, transactional details, promotional information, and other types of communication.

Impact #2

The company was able to create delightful customer experiences, which is a key component of their business strategy.

Impact #3

RIZEK was able to establish itself as a strong player in the UAE and is now planning for an aggressive expansion to Egypt and Saudi Arabia.

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Overview

App Your Service

Operational Impact