Bandwidth Case Studies Phone.com Relies on Bandwidth Communications APIs to Help Deliver the Ultimate Business Phone Experience

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	Phone.com Relies on Bandwidth Communications APIs to Help Deliver the Ultimate Business Phone Experience Bandwidth

Phone.com Relies on Bandwidth Communications APIs to Help Deliver the Ultimate Business Phone Experience

Bandwidth

Technology Category	Application Infrastructure & Middleware - API Integration & Management Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Services	System Integration
Challenge	Phone.com, a cloud-based phone system provider, was facing challenges with its primary communications platform as a service (CPaaS) partner. The partner was lacking in providing quick and easy access to phone numbers in area codes nationwide, a simple process for provisioning numbers and features through easy-to-use tools, and pricing that delivers economies of scale rather than acting as a penalty for growth. The biggest complaints were in the areas of cost and customer service. Read More
About Customer	Phone.com is a cloud-based phone system provider, delivering services primarily to small to medium-sized businesses (SMBs) that seek a replacement for traditional, premise-based PBX phone systems. The portability and adaptability of the cloud allow Phone.com customers—from pizza shops to tire stores to corporate offices—to serve multiple locations under one phone system without expensive hardware costs or infrastructure requirements. The company has been serving the SMB market since 2008, with steady growth fueled by a solid business model. Read More
Solution	Phone.com chose to partner with Bandwidth as its primary network and CPaaS provider, using the company’s flexible Communications APIs to access and provision phone numbers directly through the Phone.com user interface. Bandwidth is a communications API provider powering companies that want to deliver innovative, real-time communications solutions. The communications APIs provide easy access to phone number provisioning, voice calling, messaging, and emergency services, all built on Bandwidth’s carrier-grade network. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Services

System Integration

Challenge

Phone.com, a cloud-based phone system provider, was facing challenges with its primary communications platform as a service (CPaaS) partner. The partner was lacking in providing quick and easy access to phone numbers in area codes nationwide, a simple process for provisioning numbers and features through easy-to-use tools, and pricing that delivers economies of scale rather than acting as a penalty for growth. The biggest complaints were in the areas of cost and customer service.

About Customer

Phone.com is a cloud-based phone system provider, delivering services primarily to small to medium-sized businesses (SMBs) that seek a replacement for traditional, premise-based PBX phone systems. The portability and adaptability of the cloud allow Phone.com customers—from pizza shops to tire stores to corporate offices—to serve multiple locations under one phone system without expensive hardware costs or infrastructure requirements. The company has been serving the SMB market since 2008, with steady growth fueled by a solid business model.

Solution

Phone.com chose to partner with Bandwidth as its primary network and CPaaS provider, using the company’s flexible Communications APIs to access and provision phone numbers directly through the Phone.com user interface. Bandwidth is a communications API provider powering companies that want to deliver innovative, real-time communications solutions. The communications APIs provide easy access to phone number provisioning, voice calling, messaging, and emergency services, all built on Bandwidth’s carrier-grade network.

Impact #1	The relationship with Bandwidth has been a positive force in Phone.com’s ongoing success, making it easy to access the phone numbers and services its customers need.
Impact #2	Phone.com is able to save money and get issues resolved on the spot.
Impact #3	Instead of waiting days, weeks or months to address a problem, a Bandwidth contact has been available at all times to keep things running smoothly.

Impact #1

The relationship with Bandwidth has been a positive force in Phone.com’s ongoing success, making it easy to access the phone numbers and services its customers need.

Impact #2

Phone.com is able to save money and get issues resolved on the spot.

Impact #3

Instead of waiting days, weeks or months to address a problem, a Bandwidth contact has been available at all times to keep things running smoothly.

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Overview

Phone.com Relies on Bandwidth Communications APIs to Help Deliver the Ultimate Business Phone Experience

Operational Impact