Trumpia Case Studies Soldiers’ Angels helps hundreds of veterans with SMS

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	Soldiers’ Angels helps hundreds of veterans with SMS Trumpia

Soldiers’ Angels helps hundreds of veterans with SMS

Trumpia

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	National Security & Defense
Applicable Functions	Human Resources
Use Cases	Public Warning & Emergency Response
Services	System Integration
Challenge	Soldiers’ Angels, a non-profit organization that provides aid to the men and women of all branches of the United States military, their families, and a growing veteran population, faced a significant challenge in reaching out to low-income and homeless veterans. Many of these veterans did not have reliable access to email, but most of them had cell phones due to government relief programs. Soldiers’ Angels needed an affordable and effective texting solution to reach out to this population. Additionally, as a non-profit with a small staff, they needed a solution that was easy to use and would help them manage their operations more effectively during high-volume calls on signup day. Read More
About Customer	Soldiers’ Angels is a non-profit organization that provides aid and comfort to the men and women of all branches of the United States military, their families, and a growing veteran population. The organization is run by a small staff and thousands of 'Angel' volunteers who assist veterans, wounded, deployed personnel, and their families in a variety of unique ways. They offer support through various programs and initiatives, including monthly food distributions for low-income veterans. The organization is committed to serving those who have served their country and ensuring they receive the support they need. Read More
Solution	Soldiers’ Angels chose Trumpia as their texting solution. Trumpia's platform allowed Soldiers’ Angels to target low-income veterans and send them messages to sign up for their monthly food distributions. The implementation of this solution has resulted in higher responses from the veterans they aim to serve. Before they implemented a texting solution, their phones rang off the hook when they sent out their monthly signups. Since implementing texting, they estimate they have cut down on call traffic by about 80%, freeing them to do what they do best, help veterans. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

National Security & Defense

Applicable Functions

Human Resources

Use Cases

Public Warning & Emergency Response

Services

System Integration

Challenge

Soldiers’ Angels, a non-profit organization that provides aid to the men and women of all branches of the United States military, their families, and a growing veteran population, faced a significant challenge in reaching out to low-income and homeless veterans. Many of these veterans did not have reliable access to email, but most of them had cell phones due to government relief programs. Soldiers’ Angels needed an affordable and effective texting solution to reach out to this population. Additionally, as a non-profit with a small staff, they needed a solution that was easy to use and would help them manage their operations more effectively during high-volume calls on signup day.

About Customer

Soldiers’ Angels is a non-profit organization that provides aid and comfort to the men and women of all branches of the United States military, their families, and a growing veteran population. The organization is run by a small staff and thousands of 'Angel' volunteers who assist veterans, wounded, deployed personnel, and their families in a variety of unique ways. They offer support through various programs and initiatives, including monthly food distributions for low-income veterans. The organization is committed to serving those who have served their country and ensuring they receive the support they need.

Solution

Soldiers’ Angels chose Trumpia as their texting solution. Trumpia's platform allowed Soldiers’ Angels to target low-income veterans and send them messages to sign up for their monthly food distributions. The implementation of this solution has resulted in higher responses from the veterans they aim to serve. Before they implemented a texting solution, their phones rang off the hook when they sent out their monthly signups. Since implementing texting, they estimate they have cut down on call traffic by about 80%, freeing them to do what they do best, help veterans.

Impact #1	The implementation of the Trumpia texting solution has resulted in higher responses from the veterans Soldiers’ Angels aim to serve.
Impact #2	The organization has been able to cut down on call traffic by about 80%, freeing up their staff to focus on other important tasks.
Impact #3	The solution has also helped the organization run their operations more effectively during high-volume calls on signup day.

Impact #1

The implementation of the Trumpia texting solution has resulted in higher responses from the veterans Soldiers’ Angels aim to serve.

Impact #2

The organization has been able to cut down on call traffic by about 80%, freeing up their staff to focus on other important tasks.

Impact #3

The solution has also helped the organization run their operations more effectively during high-volume calls on signup day.

Benefit #1	80% reduction in call traffic

Benefit #1

80% reduction in call traffic

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Overview

Soldiers’ Angels helps hundreds of veterans with SMS

Operational Impact

Quantitative Benefit