Vonage Case Studies How The SaaSy People Create Better Customer Experience with Vonage Contact Center

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	How The SaaSy People Create Better Customer Experience with Vonage Contact Center Vonage

How The SaaSy People Create Better Customer Experience with Vonage Contact Center

Vonage

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Professional Service
Applicable Functions	Sales & Marketing
Services	System Integration
Challenge	The SaaSy People, a UK-based company, provides fully managed, multi-channel outsourced customer support tailored for growing businesses. The company aims to differentiate these businesses from their competition by delivering exceptional customer experiences. However, to achieve this, The SaaSy People needed a contact center solution that could be deeply integrated into their CRM, allowing for personalized, meaningful connections across every channel. The solution also needed to be flexible and scalable, enabling their agents to deliver excellent customer engagement anytime, anywhere. Read More
About Customer	The SaaSy People is a company based in the UK that provides fully managed, multi-channel outsourced customer support. The company is tailored for growing businesses that are looking to differentiate themselves from the competition. The SaaSy People employs a team of award-winning customer support experts that can match a brand’s voice and ensure customers are delighted with the service they receive. The company serves businesses across various industries, providing best-in-class customer support. Read More
Solution	The SaaSy People adopted the Vonage Contact Center (VCC) to meet their needs. VCC offers all the capabilities and tools that The SaaSy People needs to meet changing customer needs faster and at lower cost, from dynamic call routing to analytics and work from anywhere capabilities. With VCC, The SaaSy People teams can communicate with confidence and deliver exceptional customer experience on behalf of customers. VCC is purpose-built to integrate seamlessly and intuitively into some of the top CRMs available, including Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365 and Microsoft Teams. This flexibility of platform is key for The SaaSy People. With access to their Vonage dashboard across multiple devices, SaaSy People reps can do their best work anytime, anywhere. And with customer-focused features like queue callback, agents can connect with customers at their preferred time, and on their preferred channel, meeting the customer when and where they want to engage for a superior experience. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Professional Service

Applicable Functions

Sales & Marketing

Services

System Integration

Challenge

The SaaSy People, a UK-based company, provides fully managed, multi-channel outsourced customer support tailored for growing businesses. The company aims to differentiate these businesses from their competition by delivering exceptional customer experiences. However, to achieve this, The SaaSy People needed a contact center solution that could be deeply integrated into their CRM, allowing for personalized, meaningful connections across every channel. The solution also needed to be flexible and scalable, enabling their agents to deliver excellent customer engagement anytime, anywhere.

About Customer

The SaaSy People is a company based in the UK that provides fully managed, multi-channel outsourced customer support. The company is tailored for growing businesses that are looking to differentiate themselves from the competition. The SaaSy People employs a team of award-winning customer support experts that can match a brand’s voice and ensure customers are delighted with the service they receive. The company serves businesses across various industries, providing best-in-class customer support.

Solution

The SaaSy People adopted the Vonage Contact Center (VCC) to meet their needs. VCC offers all the capabilities and tools that The SaaSy People needs to meet changing customer needs faster and at lower cost, from dynamic call routing to analytics and work from anywhere capabilities. With VCC, The SaaSy People teams can communicate with confidence and deliver exceptional customer experience on behalf of customers. VCC is purpose-built to integrate seamlessly and intuitively into some of the top CRMs available, including Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365 and Microsoft Teams. This flexibility of platform is key for The SaaSy People. With access to their Vonage dashboard across multiple devices, SaaSy People reps can do their best work anytime, anywhere. And with customer-focused features like queue callback, agents can connect with customers at their preferred time, and on their preferred channel, meeting the customer when and where they want to engage for a superior experience.

Impact #1	Increased agent satisfaction
Impact #2	Reduction in handle time for calls
Impact #3	Improved customer experience

Impact #1

Increased agent satisfaction

Impact #2

Reduction in handle time for calls

Impact #3

Improved customer experience

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Overview

How The SaaSy People Create Better Customer Experience with Vonage Contact Center

Operational Impact