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Bayer CropScience is running two global CRM initiatives. Subsidiaries in small & medium regions, including several European countries, Australia, China or a few African countries require CRM solution with the limited complexity for their operations. The users from these regions have been working with Microsoft Dynamics CRM in the office and Resco Mobile CRM on the go for several years now. Conversely, bigger regions need to perform more complex processes. Bayer CropScience implemented Oracle Siebel CRM within its divisions in the UK, Mexico and Latin America. The major struggle here was to find an appropriate, responsive mobile solution that would easily integrate with Oracle Siebel CRM. The laptop’s remote access to CRM didn’t turn out to be suitable for a meeting with a client. Bayer CropScience sales reps dedicate most of their time to interact with a client, thus they needed a CRM able to run offline with extremely fast synchronization.

Love in Action is a charity organization based in Uganda that provides support, education, and care to orphans and local families in need. The organization's social workers regularly visit the children to monitor their progress in education or recovery from physical or psychological abuse. These visits often occur in areas with limited or no internet access. Seven staff members use Salesforce to maintain records of sponsors and clients. Through Salesforce Community Cloud, sponsors can see all documentation and up-to-date data of the children they support. However, the lack of internet access in some areas posed a challenge to updating and accessing this data in real-time.

Dentaid’s biggest challenge was finding a solution with reliable offline capabilities and fast data synchronization. The company’s sales representatives visit Dental specialists and pharmacists in the Benelux area daily. The sales reps present and advise them on the company’s products. To simplify their work, the sales reps used the Microsoft Dynamics 365 CRM app. That allowed them to ditch heavy folders while in the field. Instead, they could access the necessary information directly in the app. However, they realized the Microsoft app lacked the offline capabilities they needed.

MHI Vestas Offshore Wind, a company focused on the design, manufacture, installation, and service of wind turbines for the offshore wind industry, faced a pressing need for efficient servicing of its growing number of turbines. With offshore wind turbine farms in Denmark, Sweden, Netherlands, Belgium, and the United Kingdom, the company expanded rapidly from 250 to over 2200 employees, many of whom are technicians handling the maintenance of turbines. The company was already running on Microsoft Dynamics 365 and sought a suitable mobile solution to add more flexibility and enable technicians to access and work with the company’s data on phones and tablets, even offline, while on the turbines out at sea.

OptiComm designs, builds, operates, and maintains fixed-line access, fiber-based telecommunications networks. The company’s network infrastructure comprises the final section (or ‘last mile’) of telecommunication networks. It connects homes, apartments, and commercial premises within OptiComm-connected estates to a central exchange point. For field technicians, new installations of FTTP equipment require an optical network terminal (ONT) device installation to set the service demarcation. They need to set up and activate the ONT to complete the installation process. To optimize this procedure, OptiComm previously used an older web-based mobile solution. But, an increasing number of issues constrained its usability in the field. As the previous ONT installation app did not work properly, OptiComm’s field techs had to call to the Network Operations Center (NOC) during every ONT installation. While on the call, the NOC manually activated the ONT and then informed the field technician about the outcome – successful or failed installation. If the installation failed, the field technician had to fix it and call up the NOC once again to reactivate. Therefore, OptiComm had to find a new solution enabling employees to work more efficiently.

Kelly Roofing, a premier roofing company in Florida, was facing challenges in managing its field operations. The company promises “Beauty & Life Time Warranty” to its customers who need roof repair or replacement. However, the roofing industry accounts for 11 million tons of waste in the US each year. To reduce this waste, Kelly Roofing's field installers needed to perform an outstanding job in the field. The company aimed to provide its crews with a modern and intuitive system that would allow them to create work orders directly where the roof service takes place. The company was clearly lacking a solution that would let them create, complete, and edit the work orders whilst in the field. Hence, a mobile CRM turned out as the most ideal option to consider.

Navicon was working on solutions for the pharma and FMCG industries based on Dynamics 365/CRM, they needed a mobile component which could be used to maximize the efficiency and productivity of sales reps in the field. They wanted to ensure real-time information exchange between the representatives and the back office, and also to monitor sales teams’ performance. The mobile solution needed to be highly customizable, work across all major mobile platforms, and be fully functional even without Internet connection.

Enterprise Inns, the largest pub company in Britain, faced a challenge with its mobile workforce. The company's core business process tools included CRM, but the desktop version was not user-friendly or fast for field workers. The company initially tried to mobilize Microsoft Dynamics CRM for its 300 field workers using a solution based on Android devices, but this required hiring an offshore software development company to build a mobile app from scratch. The new solution needed to be mature, reliable, and easily customizable for account management and property maintenance use case scenarios.

Over the last few years, Derbigum realized that investment in digital tools enables them to utilize more information sources and data about customers. Preferences and behavior can be understood better, which in turn enables the company to foresee and adapt the product and service offering to customers’ needs. The administrative part of the sales reps’ work needed to be done in the company’s Dynamics CRM. That didn’t enable them to efficiently add and access information on the go. Nor was it convenient to walk around with a laptop during a customer visit. Looking up a record or updating data required to start up the computer, connect to the guest Wi-Fi, and launch the CRM system. It wasn’t a process contributing positively to the customers’ experience and perception of Derbigum. Therefore, sales reps typically postponed administrative tasks to the end of the day, or even later. Derbigum required a mobile solution that would help organize and streamline the work process for their sales personnel. The application needed to provide an efficient, user-friendly environment and facilitate easy access to business data and relevant CRM functionality – at all times, wherever salesmen happened to be.

Janssen-Fritsen, a leading manufacturer of physical education equipment, faced a significant challenge as their business grew. Their existing mobile solution for carrying out equipment safety inspections was no longer sufficient. The company needed a mobile app with fast data synchronization that was user-friendly for both inspectors and the back office. The inspectors often had to work in areas with no internet connection, making a reliable offline mode a critical requirement. The company's inspectors carry out equipment safety checks in the field, fill out detailed reports, attach pictures of the equipment, and deliver the reports to their customers. Without fast sync and reliable offline mode, they struggled with slow loading times and inflexible schedule planning.

Nurse Maude had invested in Microsoft Dynamics CRM to manage patient information and use it as a scheduling tool. However, the staff in the field were using a paper-based system to record actual visit times and details. This resulted in no timely capture of data, no visibility of actual progress, and no way to efficiently inform workers about critical schedule updates and changes. Therefore, Nurse Maude needed to pair their Dynamics CRM with a reputable mobile solution to complete the solution.

Pavelka–VTP, a well-known name in the expert delivery of engineering services in water installation, heat, gas and building services for Czech businesses, was facing a challenge. The company was servicing clients with the most basic of methods – utilizing older versions of Word, Excel and even, as its CEO Rostislav Pavelka admits, pen and paper. This traditional way of working was not efficient and was slowing down the company's operations. The company needed a solution that would bring its growing business into the 21st century and improve its service delivery.

ANCA uses Microsoft Dynamics CRM to manage and monitor their global sales process, primarily opportunities, contacts, and accounts. With sales staff all over Australia, Asia, the U.S. and Europe, the CRM system is the obvious link that connects them with headquarters. However, sales representatives do not reside in permanent offices. They spend their time mostly on the road. That meant finding time to access the CRM was difficult and resulted in data often not being up-to-date. Therefore, the company’s back office couldn’t rely on CRM to get an accurate outlook on current and future business.

The Institute of Corporate Directors was facing challenges with their traditional, paper-based approach to conducting meetings. The distribution of meeting minutes and board packs was often delayed, with materials often only being sent out two days before the next meeting, which could be as much as three months later. This made it difficult for board members to recall what was discussed in the previous meeting. Additionally, the materials were not sent out in advance, meaning board members only saw the documents during the meeting itself. This lack of preparation time was a significant issue.

Swadhaar FinServe Pvt. Ltd. was facing challenges with their traditional meeting process which involved printing and circulating large amounts of paper documents. This was not only inefficient but also environmentally unfriendly. One of their board members suggested that they should look for a more sustainable solution. During their search for a suitable solution, they found that most of the options available were mainly focused on administrative needs and did not provide a comprehensive solution for the entire meeting process.

The Asia-Pacific operations of the multinational consumer products company needed a solution to engage employees & shop floor workers in safety improvement opportunities (SIO). They wanted to transition from a cumbersome paper-based reporting system to a more efficient digital one. The company needed real-time visibility for department managers and leaders on SIO reports/ status and wanted to initiate immediate action on SIO reports to build confidence & encourage employee engagement. They also needed a system to report SIOs using Mobile technology and generate & send monthly reports to Asia-Pacific leaders on site-specific SIO reporting & action status.

The company, a publically traded, Asia-based automotive manufacturer with global manufacturing locations, was looking to manage EHS at a single, U.S.-based manufacturing site. They needed a holistic platform to address EHS compliance and management concerns that could easily be implemented with their ~1,000 employees. The company was particularly interested in built-in reporting features, something their previous system lacked. They were looking to digitize their compliance and management system, including moving away from paper-based employee concern reporting, transitioning from clipboard inspections to mobile inspections, and replacing their excel method for tracking safety and environmental compliance.

The company needed a system to track all employee safety and at-risk behaviors at retail and wholesale locations. They wanted to analyze Key Performance Indicators (KPIs) for trend analyses and multi-dimensional charting. The goal was to enhance the overall safety culture and drive safety improvements across site programs. They required a centralized system to enable behavior-based safety observations across retail and distribution locations. The system needed to record employee observations at respective site, department or equipment-specific levels, maintain real-time visibility to safety observations across multiple locations, and leverage Mobile technology to record observations.

The pharmaceutical company needed to transition to a new chemical management system to meet the United Nations’ GHS standard. This involved changing over 8,000 chemical products and training employees on the new system. The company required a comprehensive HazCom and chemical management system with support services for content migration & maintenance, system implementation, and employee training. They also needed secondary container labels for additional chemical standard compliance. The company wanted easily accessible Safety Data Sheets (SDS) for over 8,000 chemical products, expanded GHS labeling capabilities, including adding Quick Response (QR) codes to labels, and mobile capabilities to streamline the chemical management process.

The company launched an initiative to systematically implement EHS and Sustainability program elements to standardize key processes at all of their global sites. The challenge was to execute the initiative via a digital solution that enabled sites to adopt applicable program elements in a prioritized sequence with the concurrence of business program leaders, while providing continuous visibility to corporate management. The company needed to implement a phased priority scheme to manage EHS&S elements and set up a system that provided company-wide visibility to global sites. They also wanted to leverage data mining capabilities to easily identify risks across sites and drive corrective actions.

The multinational company, a top mobility systems manufacturing and service company with a global footprint, needed a quality management software system to streamline the logging of nonconformities and other quality-related issues. They wanted to improve issue resolution by establishing an efficient process and increase visibility between field technicians and quality managers. They also required in-depth system training. The company needed an intuitive interface for enterprise-wide deployment, mobile capabilities for deployment within multiple facilities, and integrated data analytics & reporting for continuous improvement.

The company, a publicly traded, Asia-based automotive manufacturer with global manufacturing locations, was struggling with managing EHS at a single, U.S.-based manufacturing site. They were using outdated, inefficient methods such as paper-based employee concern reporting, clipboard inspections, and Excel for tracking safety and environmental compliance. The company needed a holistic platform to address EHS compliance and management concerns that could easily be implemented with their ~1,000 employees. They also required built-in reporting features, something their previous system lacked.

The company faced the challenge of integrating EHS at over 300 global sites following a major M&A event. This required a cohesive strategy that included phased transition planning, stakeholder outreach and training, and systematic global implementation. The company needed global EHS/IT system training capabilities to reflect its footprint by region, time zones and languages to minimize costs and travel and meet local needs. They also needed an effective training and implementation plan to facilitate the adoption of a new EHS management system at integration sites, and site-specific support with in-person or Webinar-based training.

Aruba, a leading web hosting, email, and domain name registration company in Italy, was facing a significant challenge with the rise of DDoS attacks. The evolution of cyber-attacks in recent years had changed the info-security threat landscape, and Aruba's existing defenses were no longer sufficient. The company needed a solution that could not only mitigate DDoS attacks but also guarantee service availability for its two million customers and subscribers. The ideal solution would react immediately, with no false positive events, in cases of attacks blocking millions of packets per seconds of malicious traffic. It would also need to fit within the existing network topology and provide a scalable approach according to capacity planning constraints.

The customer is one of the world’s largest independent investment management organizations, with over 20 million online users generating peak usage of over 12,000 transactions per second (TPS). They needed to invest in online programs for the benefits they deliver, such as higher customer retention, stronger migration toward self-service channels, and more attractive and profitable demographics than the average off-line customer. Real-time event processing was challenging as many data points were fraught with latency and delayed processes. This was compounded when the business was dealing with hundreds of thousands of transactions per second, such as a brokerage firm or a bank. Real-time data feeds were therefore critical to their ability to efficiently manage their businesses for competitive advantage and growth.

The financial institution, being the third-largest bank in Europe, was facing a significant increase in encrypted traffic. This surge was slowing down the bank's network infrastructure and creating application latency. The bank's existing Web Application Firewalls (WAFs) lacked the capacity to decrypt, inspect, and re-encrypt large volumes of traffic. Moreover, the use of WAFs for encrypted traffic inspection often resulted in increased latency, negatively impacting application performance. The bank needed a solution that could handle high volumes of inbound encrypted traffic, work with global ciphers, adapt to new encryption technology, and have enough processing power to accept traffic, decrypt it, inspect it, and then re-encrypt it leveraging a low-level cypher.

equaTEK Interactive, a web solution development company, was developing a SaaS application with high performance requirements. The engineers were working hard to optimize the application's performance, but they were struggling to make significant improvements within the budgeted time. The company needed a solution that could enhance the application's performance without consuming too much time and resources.

BlackMesh, a Virginia-based cloud hosting company, was facing an evolving threat landscape with only a reactive DDoS prevention solution in place. Despite implementing various tools and techniques to repel attacks such as access control lists, null routing, and cache filtering, the organization still experienced service degradation and downtime that lasted between 45-60 minutes during each cyber-attack. BlackMesh needed to shift to a more proactive stance when it came to protecting its datacenter which ultimately impacts clients and business operations. In order to ensure uninterrupted availability that could negatively affect SLAs, BlackMesh needed to implement the right solution in its datacenter.

TeraGo Networks, a company that owns and manages a national IP network across 46 major markets in Canada, was in need of a market-leading DDoS detection and mitigation solution. This was to protect its own infrastructure and to offer its customers a new suite of security services across its telco, data center, and cloud hosting environments. The company had previously deployed remotely-triggered black hole (RTBH) filtering to protect its IT infrastructure against attacks. However, this method had its drawbacks as legitimate traffic could be blocked and TeraGo customers experienced slower response times. Moreover, a volumetric DDoS attack against either TeraGo or one of its own victims could have a trickle-down effect whereby multiple TeraGo customers could be impacted, resulting in dissatisfied customers and increased customer attrition. Lastly, RTBH filtering could not be commoditized, preventing TeraGo from launching a suite of DDoS mitigation services that hit at the heart of what customers were requesting.

Broadvoice, a leading provider of telecommunications, faced several denial of service attacks and an increasing amount of background noise threats. As a VoIP service provider, Broadvoice ranks security and compliance as a top priority. The organization understands the level of disruption that a DDoS attack could cause on a telecommunications business and the importance of guaranteeing service to customers. After suffering several denial of service attacks, Broadvoice needed a solution to proactively defend against impending threats and attacks.