Accelerating Issue Resolution Using Quality Management System Software

The company deployed Gensuite’s Quality Management suite of cloud-based software applications. This enabled users to meet quality program expectations and deliver to customer standards throughout the entire production and distribution lifecycle. The software allowed them to plan, publish and measure facilities to established organizational quality program expectations with appropriate follow-up and responsibility tracking. Staff could engage in key quality program activities such as compliance tasks, auditing, issue identification, Corrective and Preventative Action, etc. and be notified through automated alerts and reminders. Defects could be recorded via Mobile and online reporting, and Root Cause Analysis activities surrounding defect resolution could be tracked and managed. The software also provided the ability to report and analyze data and key performance indicators by site or across the company through flexible and customizable reporting and data analytics capabilities.