Resco Case Studies Completing 5000 patient visits a day with Field Service 2.0

Edit This Case Study Record

	Completing 5000 patient visits a day with Field Service 2.0 Resco

Completing 5000 patient visits a day with Field Service 2.0

Resco

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Field Services
Use Cases	Personnel Tracking & Monitoring Remote Asset Management
Services	System Integration
Challenge	Nurse Maude had invested in Microsoft Dynamics CRM to manage patient information and use it as a scheduling tool. However, the staff in the field were using a paper-based system to record actual visit times and details. This resulted in no timely capture of data, no visibility of actual progress, and no way to efficiently inform workers about critical schedule updates and changes. Therefore, Nurse Maude needed to pair their Dynamics CRM with a reputable mobile solution to complete the solution. Read More
About Customer	Nurse Maude Association is a major organization providing community healthcare services across the Canterbury, Nelson/Marlborough, and Wellington regions in New Zealand. As a values-driven organization, their focus is on improving the lives of those they care for and on supporting increasingly overburdened hospitals. Nurse Maude provides domestic assistance, personal care, and specialty nursing, so clients can retain independence and live safely at home. It is available for anyone recovering in their own home from an accident or surgery, those who have been assessed as needing support, and to those with a life-limiting illness. The organization also operates the Aged Care Residential facility for patients who require hospital level care. Read More
Solution	Intergen, Nurse Maude’s IT implementation partner, recommended Resco’s Field Service 2.0 as the ideal mobile solution. It connects directly with Microsoft Dynamics 365/CRM and can be customized without any limitations, even without coding. Together, Nurse Maude and Intergen have set up 2 app projects for different types of employees in the field – one for the support workforce, the other for the clinical workforce. The Resco application enables both user groups to provide work status updates. Clinical notes and client details can be looked up, entered, edited, and updated whenever required. A record of tasks completed during a visit can be captured for every client. The workers can also fill out assessments and forms stored directly in their Resco app and even print them out in the field as required. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Field Services

Use Cases

Personnel Tracking & Monitoring

Remote Asset Management

Services

System Integration

Challenge

Nurse Maude had invested in Microsoft Dynamics CRM to manage patient information and use it as a scheduling tool. However, the staff in the field were using a paper-based system to record actual visit times and details. This resulted in no timely capture of data, no visibility of actual progress, and no way to efficiently inform workers about critical schedule updates and changes. Therefore, Nurse Maude needed to pair their Dynamics CRM with a reputable mobile solution to complete the solution.

About Customer

Nurse Maude Association is a major organization providing community healthcare services across the Canterbury, Nelson/Marlborough, and Wellington regions in New Zealand. As a values-driven organization, their focus is on improving the lives of those they care for and on supporting increasingly overburdened hospitals. Nurse Maude provides domestic assistance, personal care, and specialty nursing, so clients can retain independence and live safely at home. It is available for anyone recovering in their own home from an accident or surgery, those who have been assessed as needing support, and to those with a life-limiting illness. The organization also operates the Aged Care Residential facility for patients who require hospital level care.

Solution

Intergen, Nurse Maude’s IT implementation partner, recommended Resco’s Field Service 2.0 as the ideal mobile solution. It connects directly with Microsoft Dynamics 365/CRM and can be customized without any limitations, even without coding. Together, Nurse Maude and Intergen have set up 2 app projects for different types of employees in the field – one for the support workforce, the other for the clinical workforce. The Resco application enables both user groups to provide work status updates. Clinical notes and client details can be looked up, entered, edited, and updated whenever required. A record of tasks completed during a visit can be captured for every client. The workers can also fill out assessments and forms stored directly in their Resco app and even print them out in the field as required.

Impact #1	The Resco application enabled Nurse Maude to put key information from their Dynamics CRM at the fingertips of 1,200-people-strong mobile workforce. They can now immediately access digital materials such as care plans, referral documentation, and more.
Impact #2	These workers are now sharing real-time data from their visits. This has provided instant visibility into community care and service for the Nurse Maude back office team.
Impact #3	There are no more print outs of rosters and visit schedules. In the app, every worker sees their current schedule and gets instantly notified about changes. Maps are also available to guide them to their destinations. With information always at hand, even lastminute visit won’t catch them off guard.

Impact #1

The Resco application enabled Nurse Maude to put key information from their Dynamics CRM at the fingertips of 1,200-people-strong mobile workforce. They can now immediately access digital materials such as care plans, referral documentation, and more.

Impact #2

These workers are now sharing real-time data from their visits. This has provided instant visibility into community care and service for the Nurse Maude back office team.

Impact #3

There are no more print outs of rosters and visit schedules. In the app, every worker sees their current schedule and gets instantly notified about changes. Maps are also available to guide them to their destinations. With information always at hand, even lastminute visit won’t catch them off guard.

Benefit #1	Nurse Maude are scheduling and successfully completing more than 5,000 client visits every day.

Benefit #1

Nurse Maude are scheduling and successfully completing more than 5,000 client visits every day.

Download PDF Version

Overview

Completing 5000 patient visits a day with Field Service 2.0

Operational Impact

Quantitative Benefit