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Ewart-Ohlson Machine Company, a precision machining company, was facing challenges with their document management system. The company, which produces large-size parts for various industries, had to store documents on each precision part produced for a number of years in compliance with AS9100 regulations. This required accurate and secure record keeping. However, all records and paper documents had to be manually sorted and filed in a physical location. When staff in Quality Control or any other department needed to reference the documents internally or respond to requests by a customer, the search process was long and arduous, becoming a growing obstacle that had to be overcome.

The Bavarian Tennis Association (BTV), one of the largest sports associations in Germany, embarked on a modernization journey in 2020. As part of this initiative, they aimed to make their structures more efficient, improve workflows, and accelerate coordination and decision-making processes. The association was looking for a solution that could help them redesign their administrative processes and make them more efficient. They wanted a solution that was easy to calculate, required minimal installation and maintenance effort, and offered a wide range of customization options.

Elektro Noehmer, an Austrian specialist electrical operation, has been experiencing rapid growth, expanding from 28 to 86 employees within a year. The company, which operates under the brand name “Cablevision,” offers more than 400 programs, including a local news channel. The company's growth has been driven by its transition to fiber optic cabling. However, managing this growth has been a challenge. The company needed to ensure that its processes were simple and clearly structured so that new employees could be quickly integrated. The company also needed to manage an increasing number of contracts, which had grown from ten per week to around 100 per week.

Entsorgungsservice Meindl, a leading waste removal and recycling service provider in Germany, was faced with the challenge of managing a huge volume of documents to meet strict legal guidelines. For each disposal order, all transition and accompanying documents had to be archived in an audit-proof, tamper-free manner. In addition to this, they had to manage the usual invoices and delivery slips. The processing of all these documents involved a great deal of manual work, with up to eight employees involved in sorting and archiving documents daily. If individual documents were needed for information purposes, they had to be retrieved from folders and filing cabinets. This led to the decision to digitize the processes and enable quick access to documents by introducing a Document Management System (DMS).

Imlek, the largest dairy producer in the Balkan region, was facing challenges with its paper-based business processes. Documents such as supplier invoices, contracts, and other receipts were physically transported between individual production sites and their headquarters in Belgrade on a weekly basis. This resulted in numerous inconsistencies and delays in approval and payment, especially when processing incoming A/P invoices. Employees at both the head office and at the individual branches found it extremely difficult to trace the documents. Once the documents were sent out, there was no way for colleagues on site to search for individual receipts or information.

Walker Group, a cheese producer and retailer in Switzerland, was struggling with a time-consuming and error-prone invoice approval process. The company, which supplies hotels, restaurants, canteen kitchens, and the retail trade with around 9,000 different products, had to check incoming invoices from around 150 suppliers and over 200 service providers. This process was paper-heavy and required many manual approvals, leading to inefficiencies and errors. The company wanted to introduce a document management system (DMS) to streamline this process and ensure efficient administrative workflows. They were looking for a solution that could provide more reliability and traceability in the invoice approval process.

The Kloster Eberbach Foundation, a non-profit organization with a broad range of administrative tasks, was facing challenges with its invoice receipt workflow. The old method of distributing mail by basket and folders meant that invoices were often paid too late or, in the worst case, inadvertently paid twice. The mail was distributed between various locations on the grounds, wandering from A to B, and it was often impossible to track where it was at any given time. This lack of clarity and inefficiency in the process was causing significant issues for the foundation.

Packaging Specialties Inc., a provider of sustainable film packaging solutions, was looking to digitize its operations as part of its eco-conscious mission. The company wanted to reduce paper use and save on mailing and printing material and costs. The company was previously relying on paper documentation filed in storage cabinets, which was not only environmentally unfriendly but also inefficient and costly. The company needed a solution that could be implemented across multiple departments, including accounting, human resources, sales, customer service, and maintenance.

Gastaldi International, a part of the Gastaldi Group, specializes in claims management consulting for insurance companies and reinsurers in the transportation and shipping sectors. The company relied on a digital document management system (DMS) for its operations. However, the old system did not meet all their functional and organizational requirements. The onset of the Corona pandemic highlighted the system's inadequacies, particularly in terms of document access from remote locations like home offices. The company needed a modern solution that was easy to use, allowed flexible management of documents and processes from a distance, and maintained a high level of information security.

Alfred Rexroth, a Berlin-based company in the metal industry, had to archive several hundred thousand documents every year. The company faced challenges in retrieving these documents due to the time-consuming search process. They decided to switch their ERP system to SAP Business One and find a new DMS system as updating their previous system would have been too expensive and required costly consultants. The company also faced issues with tracking invoices as they were sent around the company in circular files. The company also had to compile extensive documentation for each product manufactured, which had to be provided to the customer.

Stuart Plumbing & Heating Supplies, a family-run business with 8 branches in the Leicestershire, Warwickshire and the Midlands area, was facing a significant challenge in their finance department due to rapid expansion. The company was manually processing over 2,000 invoices a month from various suppliers, a task that was becoming increasingly time-consuming and laborious. With only two staff members handling this workload, the company was reaching a breaking point. They realized the need for an automation platform to ease the pressure and sought the advice of their long-standing print and software supplier.

gepe Peterhoff, a German company specializing in building management services, was facing challenges with its document management. The company did not have a Document Management System (DMS), resulting in many documents such as orders being archived and managed decentrally at twelve locations. This lack of a centralized system made daily work processes less transparent and less efficient. The company sought a DMS that would streamline their operations and a solution partner who could understand their processes.

KMP Media, a media agency based in Johannesburg, was struggling with a paper-based system for managing sales and buying processes. The company had to deal with a vast amount of paper documents, including order forms, consulting contracts, and invoices. Each month, between 5,000 and 10,000 documents were generated, requiring a significant portion of the staff to sort and archive these documents. The search for important documents was time-consuming and often led to delays in service delivery. The paper-based system was negatively impacting service quality, prompting the management to look for solutions.

iScan, a social enterprise launched by Humanim, provides document management services and employs individuals with disabilities. The company serves about 70 business customers, including Maryland Department of Motor Vehicles Administration and Maryland Department of Health, scanning 10 to 20 million images annually. However, the process of indexing a large volume of invoices and other documents was prone to human error, particularly when typing long strings of characters. The company needed a solution that could not only speed up operations but also eliminate these errors.

Lawrence Paper Company, a family-owned business established in 1882, produces a variety of boxes and packaging materials. With about 215 employees at its Kansas location, the company serves about 2,000 customers ranging from pet food producers to beer brewers, from industrial to retail, and from manufacturing to the automotive industry. However, the company was facing challenges with its record-keeping process. The volume of work required precise record-keeping, which used to generate a lot of paper. The company had been doing things the same way for 30 to 40 years, with a lot of paper pushing between different departments. They were looking for a way to be more efficient.

Before implementing DocuWare, SALUS initially relied on a local document management system (DMS), but this was not suitable for all documents. For example, due to their diversity and complexity, incoming delivery notes continued to be processed on paper and only header data of incoming invoices was processed electronically. This led to extensive problems, especially in the accounting department with its limited staffing. At the same time, the old solution was cost-intensive, because every change request led to long consulting and adjustment phases.

Linstow Baltic, a real estate company operating in Tallinn and Riga, processes around 800 documents every month. These documents include documentation related to ongoing tenders, legal and insurance records, as well as supplier receipts, such as cost estimates, invoices, correspondence and contracts. Before the introduction of DocuWare, most of these documents were managed using an electronic file cabinet. However, the old system only supported filing and searching via a simple digital folder structure, which made it difficult to quickly retrieve documents during active processing. As a result, Linstow Baltic continued to work on paper despite the digital archive. The company’s management recognized the low added value of this method of working and set out to find a better solution. The main objective was to improve internal controls and tracking, as well as improve efficiency by connecting the document-based invoice workflow to the Epicor iScala accounting system.

Lohmiller & Company/Carrier West, a Denver-based HVAC solutions provider, was heavily reliant on paper documents and email communications for its operations. The company had large amounts of paper documents stored in file cabinets, taking up office space and making document retrieval time-consuming. The company also faced challenges with task-oriented requests being overlooked in the sea of electronic information. The company had previously lost an internal electronic storage system due to a virus infection, which made them reluctant to let go of paper files.

NCP, the U.K.’s market leader in the provision of parking services, was struggling with managing increasing amounts of spam. Despite having an on-network email security solution in place, the company was still dealing with spam, false positives, and system latency, which resulted in legitimate emails being delayed. With only three IT staff supporting NCP’s 550 IT users, the management of the situation was becoming a burden. The limited resources prompted NCP to consider switching to a hosted service.

Adventist Health, a not-for-profit health care organization, was facing a major challenge in safely embracing new technology without putting the hospital chain’s patient database at risk. The healthcare sector faces some very specific regulatory and legal requirements, as well as medical technology obstacles to maintaining its data integrity. The more powerful and sophisticated digital technology becomes, the easier it is to use and save lives. Unfortunately, technological advances also make it easier for cybercriminals to access and exploit critical data. This mixed blessing of technological advancement and more sophisticated cybercrime is the new reality going forward. The growth curve of the cyber threat landscape is both steep and evolutionary; thus the growth curve of cyber defense solutions that effectively address those threats must be so as well. Adventist Health faces threats as they adopt new technology safely and effectively.

Raytheon Company, a global 500 company in the Aerospace & Defense industry, was facing several challenges. They had a lack of or inefficient one-to-many device provisioning and were exposed to advanced network threats. They had evaluated Cisco before choosing Forcepoint. After using Forcepoint Next Generation Firewall, they had to address new challenges such as new firewall deployment, maintaining policy consistency across firewalls, deploying software updates, and having a unified view of all firewalls.

St. Benedict Preparatory School faced a challenge in maintaining a safe and productive educational environment. The school needed to prevent students from accessing inappropriate or distracting web content through classroom technology. However, stringent policies could hinder faculty and staff from performing their duties effectively. The existing firewall/router combo solution was unable to filter web addresses on a per-user basis, which was necessary for the school's unique needs. Additionally, the school needed a solution that could protect students and staff even when they were off-premises.

Chelsea and Westminster Hospital (C&W) in southwest London is a 550-bed facility with a range of specialisms from pediatrics to dementia, serving 120,000 outpatients per year and a further 120,000 through the Accident and Emergency Department. Over 60 staff members help Acting Director of IMT, Bill Gordon, to manage the IT infrastructure and all matters relating to patient records, clinical systems, networks, and desktop hardware. Data security has always been a priority, the hospital is currently the highest rated in the UK for IG (Information Governance), which covers the implementation of data safety and management procedures. C&W was already a Forcepoint customer for web and email security as part of a comprehensive infrastructure that includes firewalls, encryption, and intrusion and hacking detection systems. An annual penetration test is run by NCC, a CESG-approved third party. Gordon says that C&W generally performs very well, encouraging confidence in the technology to steer behavior in the right direction. Nevertheless, the impetus for change was a security breach – the loss of a USB key – which had to be reported to the ICO (Information Commissioner’s Office). The incident had board-level visibility within the hospital that required an immediate response.

The power distributor provides energy to five power companies across an Indian state with a population of more than 25 million people. Managing the state’s power also means securing the personal and financial data of individuals and business customers. The company manages customer bill pay, consumer feedback, and more—which means that it acquires a sizeable amount of data, from customer names and contact information to invoicing details and power usage trends. In the wrong hands, this data can potentially be used to commit fraud or theft. While the company’s data stores increase, India’s attitude toward data protection is evolving. In August 2017, the country’s Supreme Court ruled privacy was a fundamental human right, spurring work on a nationwide personal data protection bill. While that bill has not yet been enacted, businesses see increased regulation of private data on the horizon and know they will likely need strong regulatory compliance processes very soon. The power company first engaged Forcepoint after reaching an impasse with a web security solution that wasn’t effective or flexible enough to meet its needs. The incumbent web security solution would bypass the URL filter, allowing users to access unauthorized sites. Separate URL filtering and web proxy point products caused a second challenge: the products were meant to work together but dependencies between them meant upgrades to one product would cause the other product to stop working—leading to support and management issues. In addition to these functionality and integration issues, the security product’s category database was less than comprehensive, with multiple categories missing. And a complex update process made it difficult to revise.

The global telecommunications enterprise was in a race against time and competitors to secure a significant market share in the 5G technology. The company was under constant pressure to innovate, share information, and move quickly. However, the company was fined for a breach of customer data that its existing DLP product neither prevented nor detected. The security team was under pressure to secure data and intellectual property without slowing down the business operations. The high level of competition in the industry meant that the enterprise leaned towards freeing the business with fewer data controls over completely shutting down data loss, even if that meant taking some risks.

Microland, a medium-sized enterprise in the computer services industry, was facing challenges in controlling and managing data that were subject to regulation. The company needed a solution that could effectively discover, control, and limit the usage of regulated data or sensitive intellectual property (IP), even when the data wasn't on the network. The solution also needed to provide visibility into data movement within the business and help prevent potential data breaches.

Chhattisgarh State Power Companies (CSPC) faced several challenges with their previous web security solution. The solution would bypass the URL filter, allowing encrypted traffic to run alongside non-encrypted traffic. This meant that if someone accessed an unauthorized site, it would open unchecked, as the platform was unable to filter out undesirable traffic. Additionally, the URL filtering solution didn’t have a proxy. A separate proxy was installed which was integrated with the URL filter. However, since both were separate solutions, there were dependency issues. If one of the solutions had to be upgraded, the other would stop working. This also led to support and management issues. Furthermore, the category database was weak and not very comprehensive, with multiple categories missing. The process of updating the database with a new category was quite complicated.

Betsson, an online gaming company, was facing a significant challenge in protecting its customer data. The company operates in an industry that generates massive international flows of customer and financial data 24 hours a day. Any public leaks of this information would be disastrous for the company's reputation. Furthermore, Betsson's competitors target the same group of customers, making customer email addresses highly valued data. However, the company lacked visibility into data movements surrounding that database. The main threat did not arise from hackers or financial cybercriminals but from the company’s own staff. Some employees were targeted by competitors but others operated alone.

The enterprise energy provider, serving tens of millions of customers, faced multiple external and internal vulnerabilities to both the power grid and their multi-pronged operations. The cyber threats faced by all companies—like data loss and fraud—come with the added complexity of protecting critical infrastructure. Breaches, downtime, and fraud can cause massive problems for both the enterprise and its customers, from loss of revenue and reputation to endangering human safety. Safeguarding sensitive customer information is always paramount; in this case, that includes a number of high-profile individuals whose home addresses or social security numbers make a tempting target for data thieves looking for a quick payday. Then, of course, there are the millions of dollars flowing through the company, including funds from the resale of renewable energy that could be fraudulently rerouted through altered direct deposit information. Finally, the company’s substations, not always managed by a human operator, run the risk of being taken over by an outside entity without the company knowing.

The Instituto FederaI de Educacao, Ciencia e Tecnologia of Sao Paulo (IFSP) faced a major challenge in ensuring the protection of its IT network and communication resources. This required maintaining the integrity, confidentiality, and availability of information regardless of where it is located and, above all, ensuring compliance with applicable government regulations. After suffering a number of injection-type attacks and system interruptions due to hardware and other bugs, the IT team decided to look at several NGFW (Next-Generation Firewall) options available in the market. IFSP also found that its former security solutions were a contributing factor in employees leaving the organization. Furthermore, it was important to implement a solution with the best TCO (total cost of ownership) as IFSP had a limited budget and wanted technology that would not require additional licensing and whose functionalities would not stop at the end of the license.