DocuWare Case Studies SALUS Group Streamlines Operations with DocuWare
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SALUS Group Streamlines Operations with DocuWare

DocuWare
Functional Applications - Enterprise Resource Planning Systems (ERP)
Infrastructure as a Service (IaaS)
Healthcare & Hospitals
Pharmaceuticals
Logistics & Transportation
Procurement
Inventory Management
Supply Chain Visibility
Software Design & Engineering Services
System Integration
Before implementing DocuWare, SALUS initially relied on a local document management system (DMS), but this was not suitable for all documents. For example, due to their diversity and complexity, incoming delivery notes continued to be processed on paper and only header data of incoming invoices was processed electronically. This led to extensive problems, especially in the accounting department with its limited staffing. At the same time, the old solution was cost-intensive, because every change request led to long consulting and adjustment phases.
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Founded in 1969, the SALUS Group is a leading partner in Central and Eastern Europe for global biotech and medical companies. SALUS handles their marketing, sales and distribution of medical products, pharmaceuticals, and nutritional supplements. Thanks to solid growth, the eleven companies of the Group are now represented in 13 countries with over 480 employees. More than a third of all employees use DocuWare daily for automated document processing.
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DocuWare came to the company’s attention through its MS Dynamics NAV partner. An initial solution presentation was convincing. After a successful pilot installation made it clear that the system also covered all other requirements, management gave the green light for a full installation, which the DocuWare partner completed in April 2021 within the time and resource schedule. Today, four of the Group’s eleven companies work with DocuWare on a daily basis, totaling more than 150 users. The largest area of use is the purchasing process, which covers the entire ordering workflow as well as the fully automated processing of over 7,000 delivery bills and invoices received each month.
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Thanks to fully automated document capture, the Group is now able to link all the documents in a process with each other – even across different IT systems via appropriate integrations.
Documents can be accessed from the DMS or from NAV at the push of a button and are shown directly on the screen.
Employees can trace any business process on the basis of the original documents and act quickly in cases of conflict.
Automated processing of over 7,000 delivery bills and invoices received each month.
Automated invoice readout achieves an accuracy of over 95 percent.
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