Chelsea and Westminster Hospital Case Study

Chelsea and Westminster Hospital (C&W) in southwest London is a 550-bed facility with a range of specialisms from pediatrics to dementia, serving 120,000 outpatients per year and a further 120,000 through the Accident and Emergency Department. Over 60 staff members help Acting Director of IMT, Bill Gordon, to manage the IT infrastructure and all matters relating to patient records, clinical systems, networks, and desktop hardware. Data security has always been a priority, the hospital is currently the highest rated in the UK for IG (Information Governance), which covers the implementation of data safety and management procedures. C&W was already a Forcepoint customer for web and email security as part of a comprehensive infrastructure that includes firewalls, encryption, and intrusion and hacking detection systems. An annual penetration test is run by NCC, a CESG-approved third party. Gordon says that C&W generally performs very well, encouraging confidence in the technology to steer behavior in the right direction. Nevertheless, the impetus for change was a security breach – the loss of a USB key – which had to be reported to the ICO (Information Commissioner’s Office). The incident had board-level visibility within the hospital that required an immediate response.

Opened in 1993, the Chelsea and Westminster Hospital (C&W) in southwest London is a 550-bed facility with a range of specialisms from pediatrics to dementia, serving 120,000 outpatients per year and a further 120,000 through the Accident and Emergency Department. Over 60 staff members help Acting Director of IMT, Bill Gordon, to manage the IT infrastructure and all matters relating to patient records, clinical systems, networks, and desktop hardware. Data security has always been a priority, the hospital is currently the highest rated in the UK for IG (Information Governance), which covers the implementation of data safety and management procedures.