DocuWare Case Studies iScan: Empowering Individuals with Disabilities through Document Management

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	iScan: Empowering Individuals with Disabilities through Document Management DocuWare

iScan: Empowering Individuals with Disabilities through Document Management

DocuWare

Technology Category	Analytics & Modeling - Machine Learning Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions	Human Resources
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	iScan, a social enterprise launched by Humanim, provides document management services and employs individuals with disabilities. The company serves about 70 business customers, including Maryland Department of Motor Vehicles Administration and Maryland Department of Health, scanning 10 to 20 million images annually. However, the process of indexing a large volume of invoices and other documents was prone to human error, particularly when typing long strings of characters. The company needed a solution that could not only speed up operations but also eliminate these errors. Read More
About Customer	iScan is a social enterprise launched by Humanim, a non-profit organization based in Columbia, USA. The company provides secure document and image scanning services to businesses and fellow non-profits. iScan employs 20 to 40 individuals with disabilities annually, working with Maryland state agencies. The company serves about 70 business customers, including Maryland Department of Motor Vehicles Administration and Maryland Department of Health. iScan has been scanning 10 to 20 million images annually since the 1990s and currently maintains about 32,000 documents in DocuWare. The company holds 15 DocuWare licenses with 10 to 15 active users at any time. Read More
Solution	iScan implemented DocuWare, a cloud-based document management system, to speed up operations and eliminate human error. DocuWare's Intelligent Indexing feature uses machine learning technology to learn what information the user wants and starts inputting it for them. This significantly reduced the chances of errors in typing long strings of characters. Inspired by the success of using DocuWare for indexing capabilities, iScan also digitized its HR files using the system. The company built a cabinet structure within DocuWare, matching how HR was storing its paper files. This project served as a stimulus to expand and grow the business, attracting new clients. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Machine Learning

Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Human Resources

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

iScan, a social enterprise launched by Humanim, provides document management services and employs individuals with disabilities. The company serves about 70 business customers, including Maryland Department of Motor Vehicles Administration and Maryland Department of Health, scanning 10 to 20 million images annually. However, the process of indexing a large volume of invoices and other documents was prone to human error, particularly when typing long strings of characters. The company needed a solution that could not only speed up operations but also eliminate these errors.

About Customer

iScan is a social enterprise launched by Humanim, a non-profit organization based in Columbia, USA. The company provides secure document and image scanning services to businesses and fellow non-profits. iScan employs 20 to 40 individuals with disabilities annually, working with Maryland state agencies. The company serves about 70 business customers, including Maryland Department of Motor Vehicles Administration and Maryland Department of Health. iScan has been scanning 10 to 20 million images annually since the 1990s and currently maintains about 32,000 documents in DocuWare. The company holds 15 DocuWare licenses with 10 to 15 active users at any time.

Solution

iScan implemented DocuWare, a cloud-based document management system, to speed up operations and eliminate human error. DocuWare's Intelligent Indexing feature uses machine learning technology to learn what information the user wants and starts inputting it for them. This significantly reduced the chances of errors in typing long strings of characters. Inspired by the success of using DocuWare for indexing capabilities, iScan also digitized its HR files using the system. The company built a cabinet structure within DocuWare, matching how HR was storing its paper files. This project served as a stimulus to expand and grow the business, attracting new clients.

Impact #1	DocuWare's Intelligent Indexing feature significantly reduced human errors in document indexing.
Impact #2	The digitization of HR files using DocuWare helped iScan to expand and grow its business, attracting new clients.
Impact #3	iScan became a DocuWare Partner-Reseller, offering DocuWare’s digital document services to its own clients and providing support to the new users.

Impact #1

DocuWare's Intelligent Indexing feature significantly reduced human errors in document indexing.

Impact #2

The digitization of HR files using DocuWare helped iScan to expand and grow its business, attracting new clients.

Impact #3

iScan became a DocuWare Partner-Reseller, offering DocuWare’s digital document services to its own clients and providing support to the new users.

Benefit #1	iScan scans 10 to 20 million images annually.
Benefit #2	The company maintains about 32,000 documents in DocuWare.
Benefit #3	iScan holds 15 DocuWare licenses with 10 to 15 active users at any time.

Benefit #1

iScan scans 10 to 20 million images annually.

Benefit #2

The company maintains about 32,000 documents in DocuWare.

Benefit #3

iScan holds 15 DocuWare licenses with 10 to 15 active users at any time.

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Overview

iScan: Empowering Individuals with Disabilities through Document Management

Operational Impact

Quantitative Benefit