DocuWare Case Studies Austrian Internet Provider Streamlines Operations with DocuWare

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	Austrian Internet Provider Streamlines Operations with DocuWare DocuWare

Austrian Internet Provider Streamlines Operations with DocuWare

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Telecommunications
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	Elektro Noehmer, an Austrian specialist electrical operation, has been experiencing rapid growth, expanding from 28 to 86 employees within a year. The company, which operates under the brand name “Cablevision,” offers more than 400 programs, including a local news channel. The company's growth has been driven by its transition to fiber optic cabling. However, managing this growth has been a challenge. The company needed to ensure that its processes were simple and clearly structured so that new employees could be quickly integrated. The company also needed to manage an increasing number of contracts, which had grown from ten per week to around 100 per week. Read More
About Customer	Elektro Noehmer is an Austrian specialist electrical operation that was founded in 1958. The family business has been managed by the founder‘s grandson, Gerhard Noehmer, since 2019. In 1977, Elektro Noehmer was awarded the contract for the expansion of cable television across two local areas, and six other regions were added over the years. Today, the company operates under the brand name “Cablevision” and offers more than 400 programs, including a local news channel. The competencies acquired and subsequently developed as a cable operator – from laying cables to offering TV and Internet services – have laid the foundation for rapid growth in the wake of fiber optic cabling. From March 2020 to May 2021, the company grew from 28 to 86 employees. Today, about ten times as many contracts are signed – around 100 per week compared to ten per week in the previous year. Read More
Solution	To manage its growth, Elektro Noehmer implemented DocuWare, a document management system (DMS). The first step was to capture incoming invoices electronically and process them via DocuWare inbox. This was completed within a few weeks. The company then focused on managing its Internet contracts. All existing contracts were scanned into the central document pool, with about 50 percent of the index data being read automatically and the rest added manually. New contracts are now entered using a tablet and a web form, and then archived electronically. The digital contract archive is linked to the software OPENService, a solution used at Noehmer for providing Internet connections. The DMS also supports the company’s sales dynamics and rapid growth by comparing data with the property data from the Austrian Federal Office for Weights and Measures to identify potential new customers. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

Elektro Noehmer, an Austrian specialist electrical operation, has been experiencing rapid growth, expanding from 28 to 86 employees within a year. The company, which operates under the brand name “Cablevision,” offers more than 400 programs, including a local news channel. The company's growth has been driven by its transition to fiber optic cabling. However, managing this growth has been a challenge. The company needed to ensure that its processes were simple and clearly structured so that new employees could be quickly integrated. The company also needed to manage an increasing number of contracts, which had grown from ten per week to around 100 per week.

About Customer

Elektro Noehmer is an Austrian specialist electrical operation that was founded in 1958. The family business has been managed by the founder‘s grandson, Gerhard Noehmer, since 2019. In 1977, Elektro Noehmer was awarded the contract for the expansion of cable television across two local areas, and six other regions were added over the years. Today, the company operates under the brand name “Cablevision” and offers more than 400 programs, including a local news channel. The competencies acquired and subsequently developed as a cable operator – from laying cables to offering TV and Internet services – have laid the foundation for rapid growth in the wake of fiber optic cabling. From March 2020 to May 2021, the company grew from 28 to 86 employees. Today, about ten times as many contracts are signed – around 100 per week compared to ten per week in the previous year.

Solution

To manage its growth, Elektro Noehmer implemented DocuWare, a document management system (DMS). The first step was to capture incoming invoices electronically and process them via DocuWare inbox. This was completed within a few weeks. The company then focused on managing its Internet contracts. All existing contracts were scanned into the central document pool, with about 50 percent of the index data being read automatically and the rest added manually. New contracts are now entered using a tablet and a web form, and then archived electronically. The digital contract archive is linked to the software OPENService, a solution used at Noehmer for providing Internet connections. The DMS also supports the company’s sales dynamics and rapid growth by comparing data with the property data from the Austrian Federal Office for Weights and Measures to identify potential new customers.

Impact #1	The implementation of DocuWare has made Elektro Noehmer's processes more transparent and efficient. For example, the system can indicate if a connection modem is still not online after three days, prompting immediate investigation and rectification of the problem.
Impact #2	The DMS has also made it easier to integrate new employees into the company. The processes are simple and clearly structured, allowing new hires to quickly understand and adapt to the company's operations.
Impact #3	The digital contract management system has also streamlined the process of acquiring new customers. By comparing data with the property data from the Austrian Federal Office for Weights and Measures, the company can identify households in a newly developed residential area that do not yet have a connection, and assign these leads to sales representatives.

Impact #1

The implementation of DocuWare has made Elektro Noehmer's processes more transparent and efficient. For example, the system can indicate if a connection modem is still not online after three days, prompting immediate investigation and rectification of the problem.

Impact #2

The DMS has also made it easier to integrate new employees into the company. The processes are simple and clearly structured, allowing new hires to quickly understand and adapt to the company's operations.

Impact #3

The digital contract management system has also streamlined the process of acquiring new customers. By comparing data with the property data from the Austrian Federal Office for Weights and Measures, the company can identify households in a newly developed residential area that do not yet have a connection, and assign these leads to sales representatives.

Benefit #1	The company grew from 28 to 86 employees within a year.
Benefit #2	The number of contracts signed per week increased from ten to around 100.

Benefit #1

The company grew from 28 to 86 employees within a year.

Benefit #2

The number of contracts signed per week increased from ten to around 100.

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Overview

Austrian Internet Provider Streamlines Operations with DocuWare

Operational Impact

Quantitative Benefit