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Before Domo, the national support centre team at Forty Winks struggled to collect data from its franchisee stores. Some stores used one of two point of sale systems, while others would send in performance data via Excel spreadsheets. Some of their stores are still on manual systems, which required them to fax in data. The eCommerce platform had no reporting capabilities, which meant someone would have to manually total the sales from the order screen. Every week, the operations team would have to collect sales data from 100+ stores and manually input it into a series of spreadsheets. While unwieldy, the byzantine system worked, however, Panagiotou was faced with a choice - keep struggling to do things the old way, or modernize the process.

NRL Mortgage, a company with 80 branches licensed in 48 states, was previously using a BI tool designed specifically for the mortgage industry. While this tool was effective for Loan Origination System (LOS) use cases, it was not capable of leveraging data from other systems such as the general ledger, payroll, or CRM. This limitation prevented NRL Mortgage from making fully informed business decisions. Additionally, the company struggled to accurately track which lead sources generated a positive ROI, making it difficult to know where to invest its marketing time and budget. The company also faced challenges in tracking loan officer performance and managing its headcount effectively.

World Rugby, the international federation responsible for overseeing the sport, has data coming in from around the world through dozens of systems. Everything from ticket sales to game statistics to TV ratings and social media engagement analytics is brought into Domo to help staff understand its fan base and identify new opportunities for growth. Faced with a growing need to better manage its data so it could improve reporting, World Rugby evaluated multiple business intelligence solutions. World Rugby brings in millions of dollars each year through corporate sponsorships. In turn, it redistributes nearly all that money to the wider rugby community to provide the income national unions need to grow the sport.

Jive Software, a leader in social business, was facing challenges with its reporting processes. The company used several applications to manage its day-to-day business, but these applications were not integrated in terms of their data. Each application lacked strong reporting capabilities and Jive was unable to easily tie together information across applications to gain a complete view of the business. As a result, employees had to download reports that were manually created in Excel each month. This process was time-consuming and left little time for employees to focus on the meaning of the reports. The company realized it needed a solution that could quickly and easily analyze information within and across applications.

Qvidian, a cloud-based sales execution software provider, was looking to replace their existing, static reports, to increase customer value and boost product differentiation. Despite the fact that Qvidian already provided reporting capabilities to its clients, the company decided to upgrade to more modern and self-service analytics. The risk of not creating a new analytic product would mean static reports, keeping the focus of Pro Services away from value-add services, and instead on building tactical, custom reports. Customers would have an inability to measure the impact of Qvidian products on their business and the sales team’s inability to show and prove the value of the product for new and upsell business. There would also be a lack of visibility into product usage and trends to make informed roadmap decisions.

Città di Lugano, a local government agency in Switzerland, aimed to increase the quality of life, provide better, sustainable services and to improve governance by providing easily accessible, always available, user-friendly and transparent digital services. They wanted to enable all customers, whether they be citizens, visitors or businesses, to trigger and actively participate in business processes. However, they needed a robust and scalable solution to achieve this. They evaluated three different solutions available on the market, but ultimately chose Camunda.

The healthcare company was looking to optimize its internal business operations to meet the evolving needs of its employees, residents, and patients while providing cutting-edge research and treatment. The company’s HR organization began to explore the potential of automation and cognitive technology within its department, with three goals in mind. The top goal was to give its HR team of 600-plus the opportunity to do more meaningful work. There was a significant amount of routine work required to execute on its HR strategies, keeping the team from doing more impactful work and hindering the experience of its employees. The other goals are to reduce risk—given the company operates in a highly regulated industry—and deliver a higher level of service.

Coinford, a construction company operating in the southeast of England, was facing a disconnect between work carried out on site and back-office functions. This gap between physical and digital processes was causing bottlenecks. The company wanted them to be standardized and transparent, with up-to-date information that could be seen in dashboards rather than tracked down painstakingly through emails and phone calls. Archiving and storing site related documents was difficult; retrieving them for audit purposes time-consuming, particularly when paperwork went missing. The company had identified the solution, as Suzy Pinsent, Project Manager, explained. This decision went in tandem with a move to Microsoft 365, and the adoption of SharePoint and Teams for document management.

Gwinnett Medical Center (GMC) was relying on paper-based processes for board meetings which were time-consuming and slowed policy-making. The distribution of board materials was handled through a courier service, which delivered large amounts of paper documents to board members. This process was not only inefficient but also made it difficult for board members to digest new information in a timely manner. The board sought a solution that would help them become faster, more efficient, and more reliable when it came to policy creation.

In 2008, Zimplats, Zimbabwe’s largest mining operation, analyzed its top risks and identified technologies that would reduce these risks in its operations. The company decided to implement an integrated system for EHSQ management. The safety system is embedded within their production systems. Recently, the mine had a fall of ground collapse, with zero injuries. The sensors that had been installed for remote monitoring of ground stability had allowed the company to evacuate everyone before the collapse occurred.

As Cloudera grew, the time-intensive access controls it relied on to help safeguard its data secured in Cloud-based applications struggled to scale. To secure its users, apps, and very sensitive data in cloud applications, Cloudera added a cloud access security broker (CASB) solution to track and monitor all cloud activity and gained unparalleled visibility to speed remediation and mitigate risk. Protecting that data—much of it highly sensitive, personally identifiable, and subject to regulation—is Cloudera CISO Eddie Garcia’s top priority.

Logix Federal Credit Union in California was facing a challenge with their traditional code management system. The system required codes to be sealed in an envelope and sent to the credit union’s headquarters. If an employee needed to float between branches, he or she would need codes for multiple branches. When an employee left, the lock had to be manually reprogrammed by a locksmith to remove the employee’s code. This process was not only costly but also decreased the level of security as codes were inactive in a lock that no longer had an employee assigned to it. Logix outlined several opportunities to improve efficiency and reduce cost. These included reducing service and locksmith charges, removing lock user management from the individual branch managers, allowing more users per lock in each location, and centralizing lock management with the Logix Security Team.

Sandpiper Cove, a resort located on Florida’s Gulf Coast, needed to upgrade their locks with modern technology that provided their guests with greater convenience. They desired locks that could endure blowing sand and extreme weather conditions for years to come, while keeping pace with the demand for digitization in the evolving vacation rental market. Being one of the first resorts in Destin, Sandpiper Cove sought a smart stay solution that would appeal to a wider demographic and simplify the day-to-day management.

In the highly regulated world of investment banking, new communication channels like Skype and WhatsApp, and web forums like Investopedia, are raising the risk of widespread abuse, whether through insider trading, fraud, or leaks of sensitive company information. This bank’s operations and compliance leadership knew they needed a better way to stay close to trader conversations and safeguard the trading floor. The bank’s monitoring technology was obsolete and required a high level of manual intervention to identify and investigate potential compliance issues. With essentially just an email archiving system, investigators had to build lists of words indicative of insider trading activity and conduct manual searches within the archives to build cases.

The international banking group was facing challenges in meeting SEC compliance regulations due to the increasing use of personal messaging channels and web forums by traders. The bank's existing monitoring technology was outdated and required a high level of manual intervention to identify and investigate potential compliance issues. The system was not covering the full spectrum of modern communication channels and offered no systematic ways to flag potential indicators of fraudulent behavior. These time-consuming investigations, a vast majority of them false positives, were costing the bank millions of dollars.

The global leader in animal nutrition and aquafeed was facing challenges with slow internet speeds in some of its locations, which was impacting productivity and research efforts. The company was also growing through the acquisition of several smaller companies, which complicated security matters as new systems were brought into their network that may not always have strong cybersecurity in place. The company was a target for C-level spoofing and phishing attempts targeting revenue exfiltration. The company needed to reduce the potential for risky user web browsing or the opening of bogus or malware-riddled emails.

The financial services technology organization faced the challenge of protecting sensitive customer data and end users while delivering constant access to the network to maximize employee productivity. The company needed to maintain a balance between giving employees enough control to do their jobs while keeping the network running and secure. The risk of network downtime, which would cost the company significant funds and productivity, was a significant concern.

The company, a Fortune U.S. 50 enterprise oil and gas company, was facing a significant challenge in securing its critical proprietary data from people-based vulnerabilities. The company's task force identified that the biggest risk was employees leaving the company, who could potentially exfiltrate proprietary information. The company was aware of data leaks but lacked the ability to understand if they were accidental or malicious. The company needed a solution that could provide irrefutable evidence in case of litigation and help them get ahead of potential leaks.

Comdata Group, a global leader in customer interaction and process management services, faced a significant challenge in protecting sensitive and critical data as it expanded abroad through acquisitions. The company recognized the importance of focusing on the most valuable layer of their information, related to strategic plans, economics, or synthesis of production trends. They needed to overcome their pre-existing open source solutions, which were burdensome in terms of maintenance and dedicated resources, and make room for technologies that could provide greater automation and continuous evolution. The solutions needed to respond promptly to evolving threats and, with a cloud component, also provide protection on the mobility front.

Groenhuysen, a healthcare organization in the Netherlands, was facing issues with connection reliability. The organization's mobile care providers required a stable connection to the Electronic Client Record (ECR) for inputting and reviewing client reports directly online via tablets. However, their connections to the internet and the company network were regularly slow or dropped out completely, forcing them to constantly reconnect to the ECR. This was causing the staff to lose a lot of time, directly impacting the amount of time they could devote to clients. The ICT department initiated a search for a solution that would enable the caregivers to work more efficiently and productively no matter where they roamed.

The Dutch Pilots’ Corporation (Nederlands Loodswezen) trains and furnishes skilled harbor pilots for guiding ships through busy waters, rivers and locks. Crews pilot and dock 100,000 ships every year in Dutch and Flemish harbors, working 24 hours a day regardless of weather conditions. The law requires that the ships carry an autonomous navigation system. However, since the satellite-based system could leave crews vulnerable to natural signal distortions, jamming and spoofing, Loodswezen selected NetMotion Mobility® to ensure a stable connection to land-based servers delivering mission-critical local position corrections. Mobility enhanced crew safety and scheduling efficiency while helping the organization meet governmentmandated precision requirements.

The Oregon State Police (OSP) provides critical public safety services across the state of Oregon. Officers and other field employees work from their vehicles, relying on public cellular networks to access central information systems and databases while on the road. However, weak and intermittent connectivity threatened the organization’s commitment to “be there” for the citizens of Oregon. In Eastern Oregon and other rural areas of the state, cellular coverage is often spotty or weak. For officers, a lost connection is a serious problem that puts their own safety at risk and negatively impacts call response times. Operating far beyond the reach of the IT support staff, officers would have to stop what they’re doing to try and reestablish a broken connection on their own. OSP wanted to find a way to keep officers connected. Ensuring that employees – regardless of their physical location or route – are connected to mission-critical systems was going to require a level of visibility OSP had never had before.

St. Luke’s Episcopal Health System was facing challenges with its existing wireless network due to its rapid growth. The increasing number of help tickets for persistent issues confirmed that the growth was overwhelming the organization’s existing wireless network. Clinicians were regularly losing connectivity while moving throughout and between facilities, which was negatively impacting patient care. The situation frustrated busy doctors and nurses who felt that they were wasting time on devices that were supposed to be increasing their productivity. The IT team also had concerns about wireless security, especially in light of HIPAA compliance requirements.

The UK’s largest recovery breakdown service, AA, handles over 10,000 calls for roadside assistance daily. They wanted to improve their operations model by delivering all necessary information for roadside response and customer service into a single interface, accessed via iPhones. The challenge was to ensure secure, reliable connections for the iPhones no matter the coverage conditions. This was particularly important in peak seasons and rural areas where maintaining a data connection can be difficult. The company also wanted to improve worker safety alongside busy highways.

Cloudrise, an IT services firm, was facing challenges in manually checking cloud configurations, ensuring compliance, and preventing data loss. The company was focused on keeping customer data safe while adhering to regulations. They were working to prevent unauthorized use of employee personally identifiable information (PII) and customer data. Other data loss prevention (DLP) concerns included the spread of files containing malware and access to malicious sites. Manually checking cloud configurations for Cloudrise and its customers’ infrastructure could be overwhelming. The need for a solution that automatically scans data against DLP policies was critical.

The SaaS provider was faced with the challenge of meeting the demand for multi-cloud service delivery, which caused an exponential rise in complexity to utilize native cloud constructs in an additional cloud. This resulted in re-training of staff, and business requirements that further reduced the agility of the SaaS provider’s cloud IT teams. On-boarding just a single additional CSP resulted in inconsistent network architecture and created inefficient operations as much of the existing automation needed to be refactored for the new CSP environment. The SaaS provider wanted to create a service delivery infrastructure strategy that would provide the best possible end customer experience with the simplest and most consistent infrastructure operations, scale to their growth targets while ensuring security, financial, and reputational risks were minimized.

Bang Industries, a bilingual Canadian managed services provider, was looking to grow their business and scale up their capabilities across their core services and sales process. They recognized the need to evolve to stay ahead of the competition, which meant improving the sales process and using automation across the entire business. They were also looking to upgrade their tools over the manual experiences. For instance, a project that was done using standard Microsoft tools was delayed due to slow transfer speed. They began exploring options to get around these problems.

Omni Dallas Hotel, a luxury hotel with over 650 employees, was in search of an effective way to communicate with their associates about parking logistics. However, when a tragedy struck the Dallas Police Department within close vicinity of the hotel, the need for immediate communication with employees became paramount. The hotel needed to inform its employees about the safety of the hotel and provide them with updates about the situation.

Zacks Investment Research was looking for a way to complement their email strategy for distributing their stock tips. Knowing the capability of sms to offer attention-grabbing messages wherever their customers go, Zacks looked for an SMS API capable of scaling to a massive amount of texts.

The Chicago 100,000 Opportunities Initiative was founded with the goal of finding underserved kids in the community good jobs. However, reaching these kids about job opportunities was a significant challenge. The Initiative had a team of interns committed to making a difference in their community, and they were tasked with finding a strategy that could reach the most number of kids.