Trumpia Case Studies Omni Dallas Hotel Uses Trumpia for Employee Communication during Crisis

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	Omni Dallas Hotel Uses Trumpia for Employee Communication during Crisis Trumpia

Omni Dallas Hotel Uses Trumpia for Employee Communication during Crisis

Trumpia

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Human Resources
Use Cases	Personnel Tracking & Monitoring
Services	System Integration
Challenge	Omni Dallas Hotel, a luxury hotel with over 650 employees, was in search of an effective way to communicate with their associates about parking logistics. However, when a tragedy struck the Dallas Police Department within close vicinity of the hotel, the need for immediate communication with employees became paramount. The hotel needed to inform its employees about the safety of the hotel and provide them with updates about the situation. Read More
About Customer	Omni Dallas Hotel is a luxury hotel located in downtown Dallas, Texas. The hotel has 1001 rooms and is connected to the Dallas Convention Center via a sky bridge. Due to its location, the hotel often finds itself at the center of high-profile events in the area. With over 650 employees, the hotel was looking for an effective way to communicate with its associates, especially during emergencies. Read More
Solution	Omni Dallas Hotel used Trumpia, a mass communication system, to communicate with its employees. The system was typically used for sending 1-3 messages a week to coordinate employees and boost attendance at company events. However, during the crisis, the hotel used Trumpia to send immediate alerts to all employees about the situation and the security of the hotel. In the 24 hour period following the event, the hotel sent four messages. The messages included immediate alerts about the security of the hotel, updates about safe parking with downtown road closures, notification about an internal town hall meeting to discuss the event, and final updates to reassure the team. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Human Resources

Use Cases

Personnel Tracking & Monitoring

Services

System Integration

Challenge

Omni Dallas Hotel, a luxury hotel with over 650 employees, was in search of an effective way to communicate with their associates about parking logistics. However, when a tragedy struck the Dallas Police Department within close vicinity of the hotel, the need for immediate communication with employees became paramount. The hotel needed to inform its employees about the safety of the hotel and provide them with updates about the situation.

About Customer

Omni Dallas Hotel is a luxury hotel located in downtown Dallas, Texas. The hotel has 1001 rooms and is connected to the Dallas Convention Center via a sky bridge. Due to its location, the hotel often finds itself at the center of high-profile events in the area. With over 650 employees, the hotel was looking for an effective way to communicate with its associates, especially during emergencies.

Solution

Omni Dallas Hotel used Trumpia, a mass communication system, to communicate with its employees. The system was typically used for sending 1-3 messages a week to coordinate employees and boost attendance at company events. However, during the crisis, the hotel used Trumpia to send immediate alerts to all employees about the situation and the security of the hotel. In the 24 hour period following the event, the hotel sent four messages. The messages included immediate alerts about the security of the hotel, updates about safe parking with downtown road closures, notification about an internal town hall meeting to discuss the event, and final updates to reassure the team.

Impact #1	The hotel was able to immediately notify all employees of the event, keeping them and their guests safe as the crisis progressed.
Impact #2	The hotel was able to use the same mass communication system they regularly utilized for this special case.
Impact #3	The hotel was able to reassure its team and keep them informed about the situation.

Impact #1

The hotel was able to immediately notify all employees of the event, keeping them and their guests safe as the crisis progressed.

Impact #2

The hotel was able to use the same mass communication system they regularly utilized for this special case.

Impact #3

The hotel was able to reassure its team and keep them informed about the situation.

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Overview

Omni Dallas Hotel Uses Trumpia for Employee Communication during Crisis

Operational Impact