PagerDuty Case Studies Healthcare company scales automation throughout its HR organization with Catalytic

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	Healthcare company scales automation throughout its HR organization with Catalytic PagerDuty

Healthcare company scales automation throughout its HR organization with Catalytic

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Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources
Use Cases	Predictive Maintenance Process Control & Optimization
Services	Cloud Planning, Design & Implementation Services
Challenge	The healthcare company was looking to optimize its internal business operations to meet the evolving needs of its employees, residents, and patients while providing cutting-edge research and treatment. The company’s HR organization began to explore the potential of automation and cognitive technology within its department, with three goals in mind. The top goal was to give its HR team of 600-plus the opportunity to do more meaningful work. There was a significant amount of routine work required to execute on its HR strategies, keeping the team from doing more impactful work and hindering the experience of its employees. The other goals are to reduce risk—given the company operates in a highly regulated industry—and deliver a higher level of service. Read More
About Customer	The customer is a healthcare company with multiple campuses. It has over 65,000 employees and serves more than 1 million patients each year. The company is committed to meeting the evolving needs of its employees, residents, and patients while providing cutting-edge research and treatment. In 2017, the company’s HR organization began to explore the potential of automation and cognitive technology within its department, with the aim of enabling its HR team of over 600 to do more meaningful work. The company operates in a highly regulated industry and has a goal to reduce risk and deliver a higher level of service. Read More
Solution	The company implemented a cloud-based automation tool, Catalytic, to achieve its goals. Catalytic was selected for its ability to deliver in five key areas: ease of building processes and learning the platform, simple system integration, flexibility and configurability, secure cloud platform, and improved employee experience. The company’s HR team moved forward with its first use case, automating the process of cascading company performance goals for the top 250 leaders of the institution. With Catalytic, goals are now auto-populated based on data in its systems. Users are automatically reminded to review their goals prior to quarterly reviews. The new process enforces goal standards across business units, roles, locations, and managers, but is flexible enough to adapt the process to changing needs. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Use Cases

Predictive Maintenance

Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services

Challenge

The healthcare company was looking to optimize its internal business operations to meet the evolving needs of its employees, residents, and patients while providing cutting-edge research and treatment. The company’s HR organization began to explore the potential of automation and cognitive technology within its department, with three goals in mind. The top goal was to give its HR team of 600-plus the opportunity to do more meaningful work. There was a significant amount of routine work required to execute on its HR strategies, keeping the team from doing more impactful work and hindering the experience of its employees. The other goals are to reduce risk—given the company operates in a highly regulated industry—and deliver a higher level of service.

About Customer

The customer is a healthcare company with multiple campuses. It has over 65,000 employees and serves more than 1 million patients each year. The company is committed to meeting the evolving needs of its employees, residents, and patients while providing cutting-edge research and treatment. In 2017, the company’s HR organization began to explore the potential of automation and cognitive technology within its department, with the aim of enabling its HR team of over 600 to do more meaningful work. The company operates in a highly regulated industry and has a goal to reduce risk and deliver a higher level of service.

Solution

The company implemented a cloud-based automation tool, Catalytic, to achieve its goals. Catalytic was selected for its ability to deliver in five key areas: ease of building processes and learning the platform, simple system integration, flexibility and configurability, secure cloud platform, and improved employee experience. The company’s HR team moved forward with its first use case, automating the process of cascading company performance goals for the top 250 leaders of the institution. With Catalytic, goals are now auto-populated based on data in its systems. Users are automatically reminded to review their goals prior to quarterly reviews. The new process enforces goal standards across business units, roles, locations, and managers, but is flexible enough to adapt the process to changing needs.

Impact #1	Within the first six months, the healthcare company automated 4,000 hours worth of work.
Impact #2	By extending its use of Catalytic to additional processes, the team has increased its time-savings to 40,000 employee hours.
Impact #3	Today, three employees are doing the work that equated to the work of 25 employees, pre-automation.

Impact #1

Within the first six months, the healthcare company automated 4,000 hours worth of work.

Impact #2

By extending its use of Catalytic to additional processes, the team has increased its time-savings to 40,000 employee hours.

Impact #3

Today, three employees are doing the work that equated to the work of 25 employees, pre-automation.

Benefit #1	Automated 4,000 hours worth of work within the first six months.
Benefit #2	Increased time-savings to 40,000 employee hours.
Benefit #3	Three employees are now doing the work that previously required 25 employees.

Benefit #1

Automated 4,000 hours worth of work within the first six months.

Benefit #2

Increased time-savings to 40,000 employee hours.

Benefit #3

Three employees are now doing the work that previously required 25 employees.

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Overview

Healthcare company scales automation throughout its HR organization with Catalytic

Operational Impact

Quantitative Benefit