Absolute Software Case Studies NetMotion Mobility® Plays Pivotal Role in Mobile-First Initiative

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	NetMotion Mobility® Plays Pivotal Role in Mobile-First Initiative Absolute Software

NetMotion Mobility® Plays Pivotal Role in Mobile-First Initiative

Absolute Software

Technology Category	Networks & Connectivity - Cellular
Applicable Industries	Automotive
Applicable Functions	Field Services
Use Cases	Vehicle Telematics Remote Asset Management
Services	System Integration
Challenge	The UK’s largest recovery breakdown service, AA, handles over 10,000 calls for roadside assistance daily. They wanted to improve their operations model by delivering all necessary information for roadside response and customer service into a single interface, accessed via iPhones. The challenge was to ensure secure, reliable connections for the iPhones no matter the coverage conditions. This was particularly important in peak seasons and rural areas where maintaining a data connection can be difficult. The company also wanted to improve worker safety alongside busy highways. Read More
About Customer	The customer is AA, the UK's largest recovery breakdown service. They handle over 10,000 calls for roadside assistance daily, with more than 3,000 patrols. The company has a successful operations model but wanted to improve it by delivering all necessary information for roadside response and customer service into a single interface, accessed via iPhones. They also wanted to ensure secure, reliable connections for the iPhones no matter the coverage conditions. The company also wanted to improve worker safety alongside busy highways. Read More
Solution	To meet their objectives, AA chose NetMotion Mobility software. This Mobile Performance Management software allows patrols to quickly update records, improving worker safety alongside busy highways. The primary tool for accessing the data and communicating with the customer is an iPhone 6. NetMotion Mobility on the iPhones allows real-time secure communications with the patrols, over the Internet, and connected into AA's network servers. The software also provides reassurance that connections will be reliable, even in areas where coverage is marginal. The company also uses Panasonic ToughPads in docking stations in the patrol vehicles for accessing directions and performing vehicle diagnostics. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Cellular

Applicable Industries

Automotive

Applicable Functions

Field Services

Use Cases

Vehicle Telematics

Remote Asset Management

Services

System Integration

Challenge

The UK’s largest recovery breakdown service, AA, handles over 10,000 calls for roadside assistance daily. They wanted to improve their operations model by delivering all necessary information for roadside response and customer service into a single interface, accessed via iPhones. The challenge was to ensure secure, reliable connections for the iPhones no matter the coverage conditions. This was particularly important in peak seasons and rural areas where maintaining a data connection can be difficult. The company also wanted to improve worker safety alongside busy highways.

About Customer

The customer is AA, the UK's largest recovery breakdown service. They handle over 10,000 calls for roadside assistance daily, with more than 3,000 patrols. The company has a successful operations model but wanted to improve it by delivering all necessary information for roadside response and customer service into a single interface, accessed via iPhones. They also wanted to ensure secure, reliable connections for the iPhones no matter the coverage conditions. The company also wanted to improve worker safety alongside busy highways.

Solution

To meet their objectives, AA chose NetMotion Mobility software. This Mobile Performance Management software allows patrols to quickly update records, improving worker safety alongside busy highways. The primary tool for accessing the data and communicating with the customer is an iPhone 6. NetMotion Mobility on the iPhones allows real-time secure communications with the patrols, over the Internet, and connected into AA's network servers. The software also provides reassurance that connections will be reliable, even in areas where coverage is marginal. The company also uses Panasonic ToughPads in docking stations in the patrol vehicles for accessing directions and performing vehicle diagnostics.

Impact #1	Greater safety for roadside-assistance patrols
Impact #2	Complete information for serving the customer and documenting response
Impact #3	Secure and more-reliable connections, especially in peak seasons and rural areas

Impact #1

Greater safety for roadside-assistance patrols

Impact #2

Complete information for serving the customer and documenting response

Impact #3

Secure and more-reliable connections, especially in peak seasons and rural areas

Benefit #1	20 percent of the company's customers' interaction in a breakdown situation uses their app interface

Benefit #1

20 percent of the company's customers' interaction in a breakdown situation uses their app interface

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Overview

NetMotion Mobility® Plays Pivotal Role in Mobile-First Initiative

Operational Impact

Quantitative Benefit