Absolute Software Case Studies NetMotion Mobile Performance Management Frees More Time For Client Care

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	NetMotion Mobile Performance Management Frees More Time For Client Care Absolute Software

NetMotion Mobile Performance Management Frees More Time For Client Care

Absolute Software

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Field Services
Use Cases	Remote Asset Management
Services	System Integration Training
Challenge	Groenhuysen, a healthcare organization in the Netherlands, was facing issues with connection reliability. The organization's mobile care providers required a stable connection to the Electronic Client Record (ECR) for inputting and reviewing client reports directly online via tablets. However, their connections to the internet and the company network were regularly slow or dropped out completely, forcing them to constantly reconnect to the ECR. This was causing the staff to lose a lot of time, directly impacting the amount of time they could devote to clients. The ICT department initiated a search for a solution that would enable the caregivers to work more efficiently and productively no matter where they roamed. Read More
About Customer	Groenhuysen is a healthcare organization based in the Roosendaal region of the Netherlands. The organization has 2,300 workers and 1,300 volunteers who help elderly people make the most of every day. Groenhuysen operates in a wide variety of settings, from group housing in apartments to adult day care centers, to visits in client homes. The services they provide range from help with everyday living and counseling to health care services such as rehabilitation, various forms of therapy, and skilled nursing services. Groenhuysen has been named one of the best-managed companies in the Netherlands for innovation and employee and customer satisfaction. It has also received international recognition for its practice of people-centered care. Read More
Solution	The solution to Groenhuysen's connection problems was found in NetMotion Mobility, part of NetMotion’s Mobile Performance Management solution. To pilot the NetMotion Mobility software, the ICT team chose an area where the care providers had experienced huge internet problems. The workers quickly realized that the connection was much more reliable. After the successful pilot, NetMotion’s local implementation partner, NetBoss, proceeded with a full rollout. The implementation went so smoothly that the workers hardly noticed the transition. What they did notice was that the connection problems disappeared. NetBoss provided advice on setting up policies, to ensure that the main applications that the workers rely on always get priority, especially in areas with poor coverage. That allows workers to continue to input and process reports while background processes are running. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Field Services

Use Cases

Remote Asset Management

Services

System Integration

Training

Challenge

Groenhuysen, a healthcare organization in the Netherlands, was facing issues with connection reliability. The organization's mobile care providers required a stable connection to the Electronic Client Record (ECR) for inputting and reviewing client reports directly online via tablets. However, their connections to the internet and the company network were regularly slow or dropped out completely, forcing them to constantly reconnect to the ECR. This was causing the staff to lose a lot of time, directly impacting the amount of time they could devote to clients. The ICT department initiated a search for a solution that would enable the caregivers to work more efficiently and productively no matter where they roamed.

About Customer

Groenhuysen is a healthcare organization based in the Roosendaal region of the Netherlands. The organization has 2,300 workers and 1,300 volunteers who help elderly people make the most of every day. Groenhuysen operates in a wide variety of settings, from group housing in apartments to adult day care centers, to visits in client homes. The services they provide range from help with everyday living and counseling to health care services such as rehabilitation, various forms of therapy, and skilled nursing services. Groenhuysen has been named one of the best-managed companies in the Netherlands for innovation and employee and customer satisfaction. It has also received international recognition for its practice of people-centered care.

Solution

The solution to Groenhuysen's connection problems was found in NetMotion Mobility, part of NetMotion’s Mobile Performance Management solution. To pilot the NetMotion Mobility software, the ICT team chose an area where the care providers had experienced huge internet problems. The workers quickly realized that the connection was much more reliable. After the successful pilot, NetMotion’s local implementation partner, NetBoss, proceeded with a full rollout. The implementation went so smoothly that the workers hardly noticed the transition. What they did notice was that the connection problems disappeared. NetBoss provided advice on setting up policies, to ensure that the main applications that the workers rely on always get priority, especially in areas with poor coverage. That allows workers to continue to input and process reports while background processes are running.

Impact #1	Seamless implementation of the NetMotion Mobility software.
Impact #2	More time freed to care for clients due to improved connection reliability.
Impact #3	Reduction in help desk calls due to fewer network-related complaints.

Impact #1

Seamless implementation of the NetMotion Mobility software.

Impact #2

More time freed to care for clients due to improved connection reliability.

Impact #3

Reduction in help desk calls due to fewer network-related complaints.

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Overview

NetMotion Mobile Performance Management Frees More Time For Client Care

Operational Impact