X

OIA Global, a supply chain management company offering global logistics and packaging optimization services, faced a significant challenge in providing a top-tier visibility experience to its customers. The company wanted its customers to have real-time information about the exact location of their shipments and their estimated arrival times. However, the task of gathering data from multiple sources, which often changed over the course of a shipment, and centralizing it into a single, user-friendly platform proved to be a daunting task. Additionally, the company had to deal with constant updates from technology partners, which were difficult to track and accommodate.

ABSA Group Limited (ABGL), a leading financial services group based in South Africa, was facing challenges with its data infrastructure. The infrastructure, which consisted of two data warehouses and a complex series of extract, transform, and load (ETL) processes, was not only costly to operate but also time-consuming in delivering data to business analysts. Recognizing the need for improvement, ABSA decided to modernize its data ecosystem and embrace a big data strategy. However, during the modernization process, ABSA encountered difficulties in ensuring the continuity of business operations. The company needed a data abstraction layer between the legacy systems and the new strategic platform to continue building out the new platforms without disrupting business processes.

Bültel International Fashion Group, a global men’s and women’s fashion company, faced significant challenges with its data infrastructure. Over the years, the company had grown at a pace that outstripped the capabilities of its data infrastructure, rendering it inefficient and insufficient to meet the demands of today’s transient markets. Data was often stored in legacy databases, in different formats, with no common naming conventions or referenceability. The only way to exchange data between the different data silos was by importing and exporting csv files, a highly inefficient process. Bültel needed to transform its data infrastructure, merging its data silos for a single point of truth, and enhance the data infrastructure’s capabilities to meet current and future data and analytics needs.

Coface, a global credit insurer, faced a multitude of regulatory and compliance challenges due to its large and geographically dispersed nature. The company aimed to enhance operational efficiency and stimulate business growth by introducing innovative business use cases. However, the primary requirement for dealing with these challenges was the ability to provide comprehensive data in the right context. Integrating this data from various internal and external sources, including on-premises and cloud systems, proved to be excessively complex. The company needed a solution that could simplify this process and make previously inaccessible data easily available, while also ensuring governance, compliance, and data security.

Engie Mexico, a subsidiary of Engie, is a leading energy provider in Mexico, serving over 2.5 million residential and industrial customers. Despite its significant presence, the company faced a major challenge in managing its data infrastructure. The existing system was segregated and comprised of extract, transform, and load (ETL) processes, data warehouses, and Excel files. This fragmented approach resulted in no single source of truth, making it difficult for the company to track changes across various data sources. The lack of a unified data infrastructure hindered the company's ability to cater to a wide range of business requirements and build new business use cases. This situation led to the initiation of the Data Virtualization and Capability Integration (Da Vinci) project, Engie Mexico's first major data-centric implementation project.

Estes Express Lines, a major transportation company operating across the United States, Canada, Mexico, Puerto Rico, and the Caribbean, was facing significant challenges due to the storage of data across numerous data silos. This led to a number of issues including the need for IT to physically move data before it could be put into production, spending time, money, and resources on redundant hardware and code, and handling data security separately by different teams. Furthermore, business users were dependent on IT to furnish their data requests, which negatively impacted the company's agility and efficiency.

Fifth Third Bank, the largest money manager in the midwestern United States, was looking to transform into a data-driven company. The bank embarked on an enterprise data strategy initiative that leverages data virtualization and logical data fabric. The primary objectives of this initiative were to improve compliance with numerous regulations, exceed customer expectations, increase adaptability and automation, and accelerate the modernization of its core data infrastructure. However, the bank faced challenges in establishing a critical data abstraction layer that could limit the user impact of a platform migration, creating standardized, reusable data domains, and building a modern, distributed data mesh architecture for analytical data management.

Gebrüder Weiss, an international transport and logistics company, was grappling with the challenge of managing and integrating a vast amount of data generated from its operations. The data, which was crucial for process optimization and improving delivery times, was scattered across various on-premises and cloud environments. The heterogeneity of these data sources made it difficult to integrate the data for contextual analysis. The company's end users had to manually collect data in CSV files from different applications and collate them before performing the necessary analysis. This process was not only inefficient but also unsuitable for a business that required real-time data analysis.

Indonesia Stock Exchange (IDX), a Self-Regulatory Organization, was facing a challenge in delivering real-time, trusted market data to its members and subscribers. The organization was looking for a solution that could streamline the process of data delivery, making it more efficient and reliable. The challenge was to integrate real-time messaging and streaming data with other API data sources, and manage both internal and external data in a single place. The goal was to create a trusted and credible financial market infrastructure that is accessible to all stakeholders through innovative products and services.

Singapore-based property portal 99.co faced a significant challenge in preventing scams and fraud that are common on classified sites. With Singapore being one of the top 10 real estate cities in the world, the platform needed to ensure a secure and reliable user experience for renters, buyers, and property agents. The challenge was to implement a reliable user authentication process to verify and match each broker’s identity against an official broker database. Similarly, the phone numbers of new property-seeking registrants needed to be verified to ensure that agents received high-quality, legitimate leads. Additionally, 99.co required a cloud communications partner to enable brokers and potential renters to reliably connect via SMS.

Allied Dispatch Solutions (ADS), one of North America’s largest roadside assistance networks, was facing a significant challenge with their call center operations. The company needed a robust and reliable call center that could handle the pressures of any roadside emergency. The existing system was not providing the real-time analytics and data control that ADS required to efficiently manage their operations. The company needed to innovate how calls were managed, with a focus on delivering the most accurate real-time analytics possible. The challenge was to overhaul their call center operations to improve efficiency, data control, and real-time analytics.

Apptivo, a company founded in 2010, provides an all-in-one solution for SMBs (Small and Medium-sized Businesses) at an affordable price. The company caters to over 250,000 businesses from 193 countries, ranging from independent consultants to billion-dollar enterprises. However, the challenge was to find a comprehensive and affordable solution that could deliver a rich customer contact center experience, regardless of the size of the company. The solution needed to connect IP and PSTN for voice communications and offer an omnichannel communication experience with a complete set of channels for messaging and voice. The challenge also included the need for global connectivity leveraging an extensive carrier network and webRTC.

Aramex, a Dubai-based logistics company, was facing challenges in enhancing the effectiveness of its delivery process and improving the customer experience. The company was seeking a solution that could be implemented quickly to meet the growing demands of e-commerce and the increasing need for a seamless last mile experience. The company was also looking to digitize and streamline its processes to minimize the number of delivery attempts and improve navigation through various regions and major markets. The challenge was to find a technology platform that could support their digital transition and enable the highest level of efficiency.

Auka, a leading Norwegian fintech provider, was faced with the challenge of staying ahead of disruptive technology in the highly competitive fintech sector. The company needed to provide bank-grade systems and services that financial institutions could trust. The challenge was to ensure secure user authentication and drive deeper customer engagement while scaling its user notifications and verification processes. Auka also needed to ensure that the process of downloading its app was smooth and secure for its users, providing the critical security needed for both Auka and the banks they serve.

Axio Financial, a leading U.S. broker-dealer specializing in selling structured financial products, faced a significant challenge due to its substantial growth. The company needed to build a next-generation platform, including a full-featured contact center, that would integrate key strategic, application, and communication solutions to enhance user functionality and support their expanded business demands. The challenge was to manage a vast amount of information in a fast and dynamic financial market environment. By 2015, Axio's growth necessitated the integration of its enterprise database and data infrastructure with strategic application and communication solutions partners to create a comprehensive contact center solution. The solution needed to integrate natively with Salesforce, leverage Axio's advanced data analytics, empower the organization’s in-office, hybrid, and remote staff, support broker dealer, bank, and RIA financial advisors, and allow efficient, fast, and flexible functionality modifications and enhancements.

Babylon, a virtual health service provider, was faced with the challenge of integrating video into their mobile application. The goal was to enable patients to consult with doctors in real time, regardless of their location. The challenge was not just about adding a video feature, but ensuring that it was user-friendly, reliable, and secure. The healthcare industry is highly sensitive, and any solution had to guarantee the privacy and security of patient data. Furthermore, the solution had to be accessible and affordable, making healthcare more reachable for many people who find traditional doctor visits inconvenient or costly.

The challenge was to create an easy-to-use application that could assist visually impaired individuals in accomplishing simple tasks around the house. Everyday tasks such as identifying the correct public transit route, checking the expiration date of a carton of milk, or selecting the right ingredients from the pantry can be difficult for those who are blind. While many visually impaired individuals rely on friends and family for assistance, they often feel guilty asking for help. The goal was to provide 'another set of eyes' to these individuals, enabling them to accomplish more on their own without needing to constantly seek assistance from those around them.

BitQuick, a leading cash-for-bitcoin marketplace, was facing a significant challenge with fraudulent and illegitimate transactions. Many online users were placing bitcoin orders without any intention of paying for their purchases. This resulted in bitcoins being 'locked up' in escrow, making them unavailable for purchase by other buyers. This issue was not only affecting BitQuick's transaction volume but also its overall business operations. The company needed a solution that would allow them to verify purchases by authenticating the buyer for each transaction. Additionally, BitQuick was looking for a cloud communications partner that could support their future global expansion.

BlaBlaCar, the world’s leading long-distance carpooling platform, faced a significant challenge in user verification. The company needed a reliable method to weed out fraudulent registrants and build a peer-to-peer trust community at scale. This was crucial to ensure the safety and security of both drivers and passengers using the platform. Additionally, BlaBlaCar aimed to increase their conversion rates for mobile verifications to ensure consistent user acquisition. The challenge was further compounded by the company's rapid international expansion, which required a solution that could provide wider coverage in the regions they were expanding into.

Calgary Scientific, a company specializing in transforming enterprise-class software into web and mobile-enabled platforms, faced a challenge in their latest offering for medical organizations, Resolution MD. The cloud-based medical imaging software was designed to allow doctors and specialists to securely share and view patient images and reports from any device, while collaborating remotely. However, the company wanted to create a service that would enable medical professionals to share data and images, and perform effective remote medical diagnoses. The goal was to create a service that was as efficient and effective as two medical professionals working together in the same room. To achieve this, Calgary Scientific needed to embed secure, reliable, high-quality video communications directly into the context of the information being shared.

Cambly, an online platform for English language learners, faced a significant challenge. They wanted to provide their users with an opportunity to practice English with native speakers through high-quality video chat directly in the browser. The goal was to create an immersive learning experience that would mimic the benefits of being in an English-speaking country. However, achieving this level of interaction and quality was a significant hurdle. The solution needed to be reliable, accessible across various devices, and offer superior connection quality. Additionally, Cambly wanted to provide a feature that would allow students to record and playback their conversations for further practice and refinement of their language skills.

The challenge faced by eCommerce retailers is the high rate of shopping cart abandonment by potential customers. After investing in marketing to drive customers to their websites, brands often find that users abandon their shopping carts at the last moment. The options available to the brands at this point are to either attract new customers or retarget the potential customers who abandoned their carts. The latter has proven to be easier and more cost-effective, but the software technology required for this is often expensive, complex, and time-consuming. The challenge, therefore, was to find a solution that could effectively re-engage customers who had abandoned their online carts before making a purchase, in a cost-effective and efficient manner.

CEB SHL Talent Services, a global provider of behavioral and ability assessment tools, was facing significant challenges with its service desks in over 20 offices. The operation of these service desks was not only expensive but also made it difficult to deliver excellent customer experiences. The lack of an analytical reporting mechanism further complicated the evaluation of operational effectiveness. The company was also struggling with the issue of having too few call handlers in many offices, making it commercially unviable to maintain the status quo. The challenge was to restructure costs, re-evaluate service standards, and bring the service desk offering in-house to ensure consistent support and optimize efficiency.

Chi Mei Hospital in Taiwan was grappling with the challenge of increasing efficiency and reducing response times for acute health issues that require specialized care and have a narrow time window for treatment. The hospital, which is the largest integrated health care system in the Yunlin-Chiayi-Tainan area of Taiwan, serves over three million patients and is committed to providing high-quality medical care. However, the manual process of alerting medical staff of critical emergencies was time-consuming and inefficient. In situations such as ST-segment elevation myocardial infarction (STEMI), a serious type of heart attack, every second is crucial and delays in treatment can significantly increase health risks. The hospital needed a solution that could streamline this process and ensure rapid response to such emergencies.

CommonTime, an online arts learning platform, faced the challenge of building a platform that could empower arts educators around the world to connect and engage meaningfully with learners. The platform needed to support access to arts education for all, connecting educators and individuals to artists and arts organizations across the world. The challenge was not just to create a platform for booking art lessons and events in music, dance, theatre, and visual arts, but also to provide a space for teaching artists and arts organizations to host live interactive video lessons and get paid for their expertise. The platform also aimed to support underserved communities, expand the scope of outreach beyond local or national audiences, and connect different cultures in a virtual space.

The modern workplace has seen a significant shift towards remote work, with the number of regular work-at-home employees growing by 140% since 2005. This trend has been accelerated by technological innovations such as email, chat apps, and productivity management systems. However, despite these advancements, remote work is not without its challenges. The primary issue faced by companies today is ensuring clear communication between teams that are increasingly flexible, remotely distributed, and global. Traditional video conferencing tools, while useful, often operate in a silo, limiting the ability for colleagues to communicate in the context of their work. This lack of integrated communication tools can hinder collaboration and productivity.

Crowdcast, a live video platform for webinars, Q & As, courses, and online conferences, was facing challenges in providing a seamless and interactive experience for both hosts and audiences. The traditional webinar experience was often fraught with technical problems and lacked real interaction among participants. The company needed a video platform that could address these issues and enhance the webinar experience. The goal was to transform webinars from being a clunky, frustrating experience to a seamless, delightful way to teach and connect online. The challenge was to create a platform that would allow anyone to set up and run professional, high-quality webinars, Q&A sessions, live courses, and summits with a few easy steps and no downloads.

Debt Busters, an Australian-based financial management business, was grappling with the inefficiencies of their legacy CRM and phone system. The existing system was not equipped to handle the growth the company was anticipating. The rudimentary system for inbound calls resulted in all phones ringing simultaneously, leading to calls often being directed to the wrong people. This inefficiency wasted valuable time daily and hindered the company's ability to provide a high level of customized service to their clients. The company was in dire need of a solution that could streamline their operations and support their growth trajectory.

Double Robotics, a company that offers telepresence robots for more realistic remote collaboration experiences, faced a significant challenge. They wanted to enable more realistic interactions for remote workers overseas and help children attend class even when they can't make it there in person. The need to be in different places, whether it's a meeting across the city or an office on the other side of the world, is a common challenge in today's globalized world. However, it's not always possible or affordable to physically be there. Double Robotics aimed to overcome this challenge by allowing workers to interact more realistically with their colleagues overseas and enabling children to have a physical presence in the classroom, even when they can't be there in person.

Ebury, a rapidly expanding FinTech company, employs a unique business model where it makes outbound calls directly to potential clients, instead of solely relying on inbound marketing. However, the company faced a significant challenge in terms of visibility of the sales process across its different jurisdictions, including the UK, Spain, The Netherlands, and Poland. This lack of visibility was slowing the business’s progression. Ebury needed a cloud-based communications solution to further accelerate its growth. The company wanted to make it easy and efficient for a salesperson to make a call and ensure they were calling from inside a CRM system.